TrustRadius

Phano vs. Strikedeck (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Phano
Score 0.0 out of 10
N/A
Phano is a composite AI platform for Customer Success and Account Management teams in B2B SaaS. It analyzes every account each night, cross-referencing usage, relationship, and support signals to surface churn risk and expansion opportunities before renewal, each with its likely cause and a recommended action. Composite AI, not a single score Rather than one predictive health score, Phano runs six analytical techniques in parallel and confronts their…
$99
per month
Strikedeck (discontinued)
Score 4.3 out of 10
Mid-Size Companies (51-1,000 employees)
Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available.N/A
Pricing
PhanoStrikedeck (discontinued)
Editions & Modules
Standard
$99
per month
No answers on this topic
Offerings
Pricing Offerings
PhanoStrikedeck (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPricing is in EUR. The Standard plan is EUR 99/month and includes up to 100 customer accounts; beyond that, EUR 1 per additional customer account per month. A 30-day free trial is available with no credit card. Phano is headless: the intelligence is delivered through your existing tools (CRM, Slack, Microsoft Teams, email, webhooks) and via API and MCP—
More Pricing Information
Community Pulse
PhanoStrikedeck (discontinued)
Features
PhanoStrikedeck (discontinued)
Security
Comparison of Security features of Product A and Product B
Phano
-
Ratings
Strikedeck (discontinued)
8.5
4 Ratings
3% below category average
Role-based user permissions00 Ratings8.54 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Phano
-
Ratings
Strikedeck (discontinued)
8.4
5 Ratings
3% below category average
API00 Ratings7.33 Ratings
Integration with Salesforce.com00 Ratings9.64 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Phano
-
Ratings
Strikedeck (discontinued)
8.7
5 Ratings
1% below category average
Product usage00 Ratings9.45 Ratings
Help desk / support tickets00 Ratings8.04 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Phano
-
Ratings
Strikedeck (discontinued)
8.7
5 Ratings
1% above category average
NPS surveys00 Ratings8.84 Ratings
Sponsor tracking00 Ratings9.01 Ratings
Customer profiles00 Ratings8.65 Ratings
Automated workflow00 Ratings8.05 Ratings
Internal collaboration00 Ratings8.04 Ratings
Customer health scoring00 Ratings9.45 Ratings
Customer segmentation00 Ratings9.05 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Phano
-
Ratings
Strikedeck (discontinued)
7.8
5 Ratings
8% below category average
Customer health trends00 Ratings8.85 Ratings
Engagement analytics00 Ratings8.05 Ratings
Revenue forecasting00 Ratings6.22 Ratings
Dashboards00 Ratings8.24 Ratings
User Ratings
PhanoStrikedeck (discontinued)
Likelihood to Recommend
-
(0 ratings)
7.6
(5 ratings)
Usability
-
(0 ratings)
5.6
(5 ratings)
Support Rating
-
(0 ratings)
7.8
(5 ratings)
User Testimonials
PhanoStrikedeck (discontinued)
Likelihood to Recommend
Phano
No answers on this topic
Discontinued Products
The system is good for Customer Success teams to get started and if all the users are updating it responsibly. There are not many checks and balances in the system so your team will have to be disciplined. The reason why I have not been generous with my rating is only because of the slow nature of support and upgrades to the product.
Verified User
Anonymous
Read full review
Pros
Phano
No answers on this topic
Discontinued Products
  • Automating tasks within Playbooks
  • Combine multiple sources of customer data
  • Makes it easy to track and review customer status
  • The Customer Support is outstanding - knowledgeable, helpful, responsive
Regan Davis | TrustRadius Reviewer
Regan Davis
SVP Customer Success and Field Engineering
Read full review
Cons
Phano
No answers on this topic
Discontinued Products
  • The knowledge base with content and videos is still work in progress.
  • The support team was very responsive, but not consultative. I had to create from scratch most of the time.
  • It was confusing to use.
Ria Cruz | TrustRadius Reviewer
Ria Cruz
Manager of Customer Success Team
Read full review
Usability
Phano
No answers on this topic
Discontinued Products
I think the only thing holding me back from a 10 is the fact that I don't have that next step field and integration seems to break at times.
JL
Justin Little
Account Executive
Read full review
Support Rating
Phano
No answers on this topic
Discontinued Products
When we get issues with Strikedeck, we raise it internally with the Strikedeck admin team. They then contact Strikedeck and raise a support ticket. The turnaround time is quick quick. But from my personal use of Strikedeck, I have only come across few situations where a support ticket is raised with Strikedeck.
Maha Sharabinth | TrustRadius Reviewer
Maha Sharabinth
Senior Customer Success Manager - APJ
Read full review
Alternatives Considered
Phano
No answers on this topic
Discontinued Products
The lower price was why we went with Strikedeck over Gainsight or Totango.
Ria Cruz | TrustRadius Reviewer
Ria Cruz
Manager of Customer Success Team
Read full review
Return on Investment
Phano
No answers on this topic
Discontinued Products
  • Helps in better forecasting of revenue & customer retention.
  • Provides Customer Success specific MIS.
  • NPS survey help gauge customer pulse.
Verified User
Anonymous
Read full review
ScreenShots

Phano Screenshots

Screenshot of Daily diagnostics feed: every account analyzed each night, ranked by churn risk and expansion opportunity, each with its likely cause.Screenshot of Account diagnostic detail: the composite reading of one account with its risk drivers and a recommended next action for the CSM and the Account Manager.Screenshot of Evidence behind each diagnostic: the signals and interactions that justify the reading, so the recommendation is auditable, not a black box.Screenshot of Headless delivery: the intelligence is pushed where teams already work, via email, Slack, Microsoft Teams, CRM fields, and webhooks.Screenshot of Integrations: users can connect a CRM (Salesforce, HubSpot, Pipedrive), support, email and calendar to feed the composite analysis.

Strikedeck (discontinued) Screenshots

Screenshot of Customer 360 with CustomizationScreenshot of Cohort Analysis and SegmentationScreenshot of Workflow Automation & PlaybooksScreenshot of TasksScreenshot of CalendarScreenshot of Engagement & Usage