TrustRadius

PhoneBurner vs. Ytel

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PhoneBurner
Score 8.3 out of 10
Small Businesses (1-50 employees)
PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.
$149
per user, per month
Ytel
Score 7.7 out of 10
N/A
Ytel is a call center software offering from Ytel.
$1
per month
Pricing
PhoneBurnerYtel
Editions & Modules
Unlimited - 1 user
$149.00
per user, per month
Local
$1.00
per month
Toll Free
$2.00
per month
Short Code
$500.00
per month
Offerings
Pricing Offerings
PhoneBurnerYtel
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo contracts. No setup fees. No per minutes fees. No credit card free trial. Save 15% with an annual plan. Admin account is free unless engaged in dialing.—
More Pricing Information
Community Pulse
PhoneBurnerYtel
Top Pros
Top Cons
Features
PhoneBurnerYtel
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
PhoneBurner
7.4
8 Ratings
5% above category average
Ytel
-
Ratings
Contact preview8.68 Ratings00 Ratings
Dialer-CRM integration6.77 Ratings00 Ratings
Call notes & tags5.87 Ratings00 Ratings
Automatic call logging8.78 Ratings00 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
PhoneBurner
9.2
8 Ratings
21% above category average
Ytel
-
Ratings
Outbound dialing9.08 Ratings00 Ratings
Inbound routing8.94 Ratings00 Ratings
Custom caller ID9.07 Ratings00 Ratings
Click-to-call9.36 Ratings00 Ratings
Recorded voicemail drop9.87 Ratings00 Ratings
Dialer contact import9.47 Ratings00 Ratings
Campaign & list management9.47 Ratings00 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
PhoneBurner
9.2
8 Ratings
21% above category average
Ytel
-
Ratings
Follow-up calls9.47 Ratings00 Ratings
Dialer reporting & analytics8.78 Ratings00 Ratings
Dialer compliance9.47 Ratings00 Ratings
Best Alternatives
PhoneBurnerYtel
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PhoneBurnerYtel
Likelihood to Recommend
6.5
(8 ratings)
-
(0 ratings)
Usability
9.3
(3 ratings)
-
(0 ratings)
Support Rating
8.6
(5 ratings)
-
(0 ratings)
User Testimonials
PhoneBurnerYtel
Likelihood to Recommend
PhoneBurner
I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.
JR
JUNE REY RAMIREZ
Senior Account Manager
Read full review
Ytel
No answers on this topic
Pros
PhoneBurner
  • PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
  • The amount of time it takes to get through a list of calls has almost been cut in half.
  • The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.
Nathan Newman | TrustRadius Reviewer
Nathan Newman
VP of Sales
Read full review
Ytel
No answers on this topic
Cons
PhoneBurner
  • Could be a little better on the pricing.
  • Could offer a better central administrative function.
  • Could provide more updates to the app.
Verified User
Anonymous
Read full review
Ytel
No answers on this topic
Usability
PhoneBurner
PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.
JC
Julia Carmargo
Analista de banco de dados
Read full review
Ytel
No answers on this topic
Support Rating
PhoneBurner
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
Erin Miller | TrustRadius Reviewer
Erin Miller
Shipping Consultant
Read full review
Ytel
No answers on this topic
Alternatives Considered
PhoneBurner
We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
JR
JUNE REY RAMIREZ
Senior Account Manager
Read full review
Ytel
No answers on this topic
Return on Investment
PhoneBurner
  • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
  • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.
Verified User
Anonymous
Read full review
Ytel
No answers on this topic
ScreenShots

PhoneBurner Screenshots

Screenshot of PhoneBurner's automatic distribution of leads to a team.Screenshot of the dialing interface, where users can dial up to 80 contacts per hour.Screenshot of the contact records, that include history, activity, build a bigger, more engaged sales pipeline.Screenshot of the customizable rules used to automatically distribute leads.Screenshot of the reports used to track agent and team performance, with real-time and historical analytics.Screenshot of dialer buttons, which can be customized to perform any desired actions based on any call result. These can be used to leave voicemails, send emails and SMS, apply tags, move contacts into folders or add to a do-not-call list.