PhoneBurner review Hubspot CRM integration
May 29, 2021

PhoneBurner review Hubspot CRM integration

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with PhoneBurner

We're using it within the Sales Development team exclusively.

Pros

  • Makes dialing faster
  • Groups leads ok
  • SDRs seem to like it

Cons

  • Hubspot integration doesn't actually work
  • Makes false claims about Hubspot integration
  • Takes forever to connect with Client Success
  • Fast dialing
  • Hubspot integration (though it doesn't work)
  • Reporting
  • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
  • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.

Do you think PhoneBurner delivers good value for the price?

No

Are you happy with PhoneBurner's feature set?

No

Did PhoneBurner live up to sales and marketing promises?

No

Did implementation of PhoneBurner go as expected?

No

Would you buy PhoneBurner again?

No

If you're trying to use this with Hubspot, keep in mind that it only works with text properties. I don't know about you, but [I believe that] IMO unstructured data (aka text properties) are basically useless when it comes to high volume, transactional processes like prospecting.

If you have any structured data whatsoever -- like a drop down field, a picklist, anything that depends on selecting from a menu of options, the sync flat-out doesn't work. I'm especially irritated because [I feel] they are not transparent about this, and do not actually know how to make it work, though they claim they do.

[I believe] until they build an actual integration that works with other types of Hubspot properties, there's no way I'd recommend this to anyone using Hubspot. And I think they should take down their Hubspot marketplace listing (or at least modify it) because it's false-advertising as-is.

PhoneBurner Feature Ratings

Contact preview
7
Dialer-CRM integration
1
Call notes & tags
2
Automatic call logging
7
Outbound dialing
8
Inbound routing
Not Rated
Custom caller ID
Not Rated
Click-to-call
8
Recorded voicemail drop
Not Rated
Dialer contact import
Not Rated
Campaign & list management
Not Rated
Follow-up calls
Not Rated
Dialer reporting & analytics
7
Dialer compliance
Not Rated

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