Piano Amplifier vs. Social Suite by Reputation.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Piano Amplifier
Score 8.0 out of 10
N/A
A solution to amplify content with AI-powered social publishing. Used to grow and engage an audience through real-time data and machine-learning optimization, guiding users to content, and to just the right place in the social conversation. Socialflow was acquired by Piano in 2022, and is now a Piano solution.N/A
Social Suite by Reputation.com
Score 9.4 out of 10
N/A
The Social Suite by Reputation.com (formerly NUVI) is a social media intelligence platform. It is designed to listen, monitor, and engage, the social web. NUVI's patented bubble stream visualizes the social web in real time. Reputation.com acquired NUVI in 2021.N/A
Pricing
Piano AmplifierSocial Suite by Reputation.com
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Piano AmplifierSocial Suite by Reputation.com
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Piano AmplifierSocial Suite by Reputation.com
Features
Piano AmplifierSocial Suite by Reputation.com
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
Piano Amplifier
5.0
2 Ratings
41% below category average
Social Suite by Reputation.com
-
Ratings
Boolean keyword searches5.12 Ratings00 Ratings
Filtering out noise/spam4.62 Ratings00 Ratings
Sentiment analysis5.12 Ratings00 Ratings
Broad channel coverage5.12 Ratings00 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
Piano Amplifier
5.1
3 Ratings
45% below category average
Social Suite by Reputation.com
-
Ratings
Content planning and scheduling5.13 Ratings00 Ratings
Audience targeting5.13 Ratings00 Ratings
Content optimization5.13 Ratings00 Ratings
Workflow management5.13 Ratings00 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Piano Amplifier
5.0
3 Ratings
47% below category average
Social Suite by Reputation.com
-
Ratings
Automated routing and prioritization5.12 Ratings00 Ratings
Customer interaction histories4.62 Ratings00 Ratings
Bulk actions5.13 Ratings00 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Piano Amplifier
5.1
3 Ratings
41% below category average
Social Suite by Reputation.com
-
Ratings
Lead generation5.13 Ratings00 Ratings
Content marketing5.13 Ratings00 Ratings
Paid media management5.13 Ratings00 Ratings
Campaigns and promotions5.13 Ratings00 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Piano Amplifier
5.7
3 Ratings
38% below category average
Social Suite by Reputation.com
-
Ratings
Twitter5.13 Ratings00 Ratings
Facebook5.13 Ratings00 Ratings
LinkedIn5.13 Ratings00 Ratings
Google+9.01 Ratings00 Ratings
Instagram5.13 Ratings00 Ratings
Pinterest5.12 Ratings00 Ratings
YouTube5.12 Ratings00 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Piano Amplifier
5.1
3 Ratings
41% below category average
Social Suite by Reputation.com
-
Ratings
Campaign success analytics5.13 Ratings00 Ratings
Real-time tracking5.13 Ratings00 Ratings
Competitor analysis5.12 Ratings00 Ratings
Account management
Comparison of Account management features of Product A and Product B
Piano Amplifier
7.1
3 Ratings
11% below category average
Social Suite by Reputation.com
-
Ratings
Role-based user permissions & privileges7.13 Ratings00 Ratings
Mobile access7.13 Ratings00 Ratings
Best Alternatives
Piano AmplifierSocial Suite by Reputation.com
Small Businesses
CoSchedule Marketing Suite
CoSchedule Marketing Suite
Score 10.0 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
CoSchedule Marketing Suite
CoSchedule Marketing Suite
Score 10.0 out of 10
Mention
Mention
Score 9.4 out of 10
Enterprises
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.4 out of 10
Talkwalker by Hootsuite
Talkwalker by Hootsuite
Score 7.7 out of 10
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User Ratings
Piano AmplifierSocial Suite by Reputation.com
Likelihood to Recommend
5.6
(5 ratings)
4.0
(38 ratings)
Likelihood to Renew
9.0
(2 ratings)
8.5
(13 ratings)
Usability
5.1
(2 ratings)
1.0
(1 ratings)
Support Rating
5.6
(2 ratings)
-
(0 ratings)
User Testimonials
Piano AmplifierSocial Suite by Reputation.com
Likelihood to Recommend
Piano Software
SocialFlow is well suited for Platform & keyword research : 1. In-depth research to identify requisite platforms & channels and the pertaining keywords, followed by query building to create search profiles & topic tags Social mediaplatforms Professional review forums Industry-focused discussion sites E-commerce websites Content streaming platforms data extraction​ 2. Setting up processes and tools for data extraction such as –-Social intelligence tools-Web scraping-Custom crawlers-Manual minimum (if applicable)
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Reputation.com, Inc
NUVI is great for ongoing listening, especially for long-term clients. If your monitor is already set up, the platform is great in a crisis situation. If you don't have previous monitors created, it can be less helpful if something pops up out of the blue since it cannot pull in historic data. NUVI is better for more experienced social/digital team members as there is a learning curve when you first use the software.
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Pros
Piano Software
  • Posts without human input.
  • Monitors algorithms.
  • Easy to use interface.
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Reputation.com, Inc
  • There are many great features that we like about NUVI. We initially purchased this tool just for listening/monitoring but have learned to do so much more with it.
  • I really enjoy the "stream" feature and love the reports that NUVI creates.
  • The dashboards for each monitor is also very easy and friendly to use.
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Cons
Piano Software
  • I'd like to open up windows for more than one account/platform at time.
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Reputation.com, Inc
  • There are various quirks and bugs that become apparent as you use the tool more. Nothing that completely ruins the experience, but they can be nagging.
  • It didn't seem to pull in every use of some particular Instagram hashtags that we were tracking. Instagram reported a good bit more than NUVI did.
  • Better historical data (for collection and prediction). Currently it can pull from the last 30 days of Twitter data, which can give you some idea of volume moving forward, but in some cases it's a vast underestimate for the actual volume you'll get from all data sources. Also, if you're looking for previous mentions of your search terms beyond 30 days, then you're out of luck.
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Likelihood to Renew
Piano Software
  • Clarity of communication
  • Quality of product
  • Its sheer utility
  • How we now rely on it greatly
  • Reasonable price point
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Reputation.com, Inc
I have just gotten out of my contract and NUVI was very nice to extend more help to me in finding out ways the tool could be useful, but at this point, I declined as I've already spent months using it and still having difficulty. Perhaps for some other businesses or people, this is the perfect tool, just didn't work for me
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Usability
Piano Software
I give this rating as an outcome to understand competitor social strategy to improve strategic positioning. Drive improvement by benchmarking and serving to compete on content Identify trends, topics/themes, potential threats, etc. Improve campaigns by measuring and comparing audience reach, Interaction, etc. Measure engagement rate to analyze audience association.​ What themes/topics are generating higher engagement Insights to assist marketing teams in planning future campaigns
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Reputation.com, Inc
See my previous comments
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Support Rating
Piano Software
They don’t seem to understand the issues when we explain them.
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Reputation.com, Inc
No answers on this topic
Alternatives Considered
Piano Software
We've also evaluated HootSuite and Sprout Social, and we used both in the past. SocialFlow is superior in its content system for creating, editing, and publishing posts. It's ideal for a team of our size. The cost is fair. It was overall the best option in all of the categories we were looking for.
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Reputation.com, Inc
NUVI provided us with a more in-depth analysis of what we wanted to see and what we didn't know we needed to see. There is also the advantage of being able to do everything by using one product (NUVI) instead of having to using several different products to accomplish one set of tasks. It also helps that NUVI is much more engaging and appealing to look at
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Return on Investment
Piano Software
  • Increased engagement
  • ROI
  • Efficiency
  • Transparency/data/insight
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Reputation.com, Inc
  • Efficiency - Weekly reporting has dropped from a few hours to roughly 30 minutes. Audience segmentation studies have dropped from a month to two weeks.
  • ROI - NUVI is generally cheaper than most competitors. It's increased my margins.
  • Happier clients - With greater efficiency comes faster turn around times and happier clients.
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