Likelihood to Recommend
Onboarding and success managers are available only in some plans. I hope they offer a successful manager on every plan in the future.
Read full review
My rating of Woopra is the absolute best possible. I would recommend them to anyone looking for an analytics website that prefers a visual interface and a beautiful design. I have not encountered any problems using their app -- ZERO! Their integration with other marketing software, such as
, helps our company zero in on our marketing campaigns and gives us the information we need to make better choices. I LOVE Woopra and think they are the best out there! I have used other websites and there is no comparison!
Read full review Pros The A/B testing feature is a godsend. It has helped me determine what popup designs and copy work better to get results. The huge number of templates sorted in various categories helps create amazing popups quickly. Read full review Woopra tracks *individual users and customer accounts*. It cannot be understated how important this is. Google Analytics and other low cost solutions only sample users and provide aggregate data. For enterprise sales, this is critical. Likewise, for product managers trying to segment product usage by types of accounts, this is incredibly useful. Woopra updates user analytics in real time. This is critical in a sales context as you want to be able to follow up quickly on opportunities. Likewise, it is useful for customer success as they can see usage in real time for an individual they are supporting. Woopra has the most turnkey integrations of any web analytics solution on the market. By far the most useful are Marketo, SalesForce, and Slack, but there are several more we didn't tap into. While any solution worth its salt has an API, Woopra's integrations usually require a login and/or API key, and you are good to go. Here is the current list: https://www.woopra.com/appconnect/. Woopra enables B2B product managers to track product and feature usage by revenue, not just clicks. Again, in a B2B context, this is critical, as there are high-value users and low-value users. Knowing the difference is critical. Woopra's implementation is super simple. We were able to set it up with a couple of hours of one frontend developer and some help from our product intern. Read full review Cons A/B testing is good but the analytics and comparison feature when we A/B test the popups to check the campaign results need improvements. As an e-commerce owner, leads are everything for our marketers to run campaigns and boost conversions. Picreel proved to be a great lead generation tool as we targeted website visitors with interactive pop ups at the right time. This helped us in reducing cart abandonment rates and we also witnessed an increase in our newsletter subscribers. Read full review User explorer could get some upgrades. It has sometimes been difficult to filter some actions, or groups of actions or combine filters. Can add more cards to the live dashboard. More context data on the user, the device being used, etc. Read full review Likelihood to Renew
We just really like the tool. There are lots of us using it internally... from Product, to marketing, to customer service, to optimization team, to traffic acquisition, to Executives. Really helps us answer questions about how well things are going, and what is not going well.
Read full review Usability
The UI and reports are great overall. Creating reports just requires a few too many screens and clicks. Also dashboard tiles can't be resized. Both of these are easy items that are being addressed
Read full review Support Rating
Team was always responsive and helpful with special use cases.
Read full review Implementation Rating
Compared to other products, the support was a small effort. We only had part time contributions from a product management intern and front end developer.
Read full review Alternatives Considered
Picreel is working fine for me as it is but could include the scope for a more detailed self-help guide or FAQ section. This would reduce my need to contact the customer service panel for issues that are slightly more complex.
Read full review
Woopra is much easier to setup and use than
. I've spent hours trying to create custom reports in
. Woopra does not take this much time to get solid reporting for our site. If you need something that tracks marketing efforts then
will likely be a better fit.
Read full review Return on Investment A positive is it helps me to boost my conversion rate on the website. Needs to improve in dashboard Read full review Really helped us begin to segment our users based on their engagement and retention. Helped increase retention by about 1.5% after about 5 months of implementation (don't shoot the messenger if your team can't implement that quickly). I felt like it had great potential to create a pipeline between sales and the CSM, but I had trouble getting the sales team to implement it properly as they had their noses deep in calls and emails (they struggle entering notes in SalesForces as well, so it's more a company specific problem). Read full review ScreenShots