Pilot.com vs. Sage 100 vs. Zeni

I think they are a great fit for any small business looking for bookkeeping and even some ap services. I like all the financial reporting they do, which is something I would struggle with on my own.

Sage 100 has been well suited for running the monthly accounts receivable and accounts payable aging reports. This helps us track our accounts that need to be collected and payments that need to be made. Our field operations team has been slow and unwanting to adopt the Sage Field Ops just because they're resistant to change and technology. It's less appropriate for really detailed accounting reports spanning for long periods of time with all accounts because it takes a very long time to run and process.

Incentivized

Zeni is well suited for any organization that needs accounting work. They have been great for us since we are in the SaaS space and they adjusted our accounts to reflect SaaS needs and metrics. So far I think Zeni would be a fit for any size of company. I think it would be great to start out with Zeni so that you have them in place as you grow.

Incentivized

• Quick responses to questions submitted to support
• Integration with various banking systems and software, including HR systems and cap table system, which saves time when filing taxes

• Simple to implement and use. Operation very intuitive so new employees are quickly trained.
• It is very flexible with many modules and many features allows for easy customization to suit particular needs of any department or company.
• Context sensitive help, training and support make it easy for a company to operate with out a lot of additional outside tech support.
• Scalable plenty of room to grow as the business grows without being bloated.
• Pricing is very reasonable.

Incentivized

• I would say that only room for improvement would be to offer more educational opportunities that explain what the numbers mean.

Incentivized

• Sage 100 at times will simply not connect to our server, we get remote support & all is well but, that issue tends to happen 2-3X a year.
• Other than the above, I really can't complain. Coming from a more custom U.V. type database that used a whole bunch of codes to navigate, I think Sage 100 is 10x easier to use.

Incentivized

I would put this out to bid, if I were at the same organization. There have been a lot of improvements and changes in enterprise software and my preference would be to find a good web-based or cloud-based tool. Lower overall cost of ownership and improved efficiency would be my target criteria for a rebid of this.

Incentivized

Overall Sage 100 has been pretty user friendly. If we have a question on anything, we are able to contact our implementation rep who helps us right away. Some of the Sage Field Operations may not be as intuitive for our field personnel to use. I wish the reports ran faster so that we could run and put together many reports quickly at once.

Incentivized

All I know was I am a victim of ACH through the Zeni system. My business will take years to recover from this fraud.

Sage Support is very good. I usually get a person on the phone in a short time frame and usually get my issues fixed in one called.

Incentivized

The Zeni team has always been quick to respond and get on a call if needed.

Incentivized

We had an advantage in implementing the tool in that our director of Ops had been part of the team implementing the ERP for other users so we knew what to expect and were able to avoid a lot of the challenges people sometimes face with implementations. However, the process still took far longer than desired.

Incentivized

Nobody else seemed to have the same capabilities and fit with our company culture as well. QuickBooks or Xero alone don't offer the same level of service and would require too much effort on our part. We used inDinero with my prior company and they just missed a lot of things that ended up causing problems.

Incentivized

I didn't choose Sage 100 ERP -- it was already in use when I started at the organization over five years ago. It has the same types of pros and cons as other big hulking software suites meant to power the infrastructure of corporations. It's slow, tough to customize, and doesn't connect well with other software. It does bring all the information into one place, which is great

Incentivized

We used Bench.co before switching to Zeni- our books were often not available when promised, we had issues with duplicate transactions, and we had serious communication issues when trying to file our taxes. Zeni corrected our books and got our taxes filed quickly and seamlessly.

Incentivized

• Sage 100 overall had a very positive overall ROI for the business. All users were making decisions based on the same information and valuable time was no longer spent trying to analyze data from a number of sources.
• Moving the warehouses to using Sage 100 reduced the operating expense of the distribution side of the business by 5% on an annual basis (~$100K).

Incentivized

• I believe Zeni was taking my money without permission
• Zeni did not verify the company to be legitimate. They let a gmail address with no website qualify. All they needed to do was look up the real company and verify this is fraudulent.