Planview Hub vs. UserVoice

Planview TaskTop Hub is very well suited to implement the integrations to synchronise data such as requirement, task, bugs. We have very good experience with the integration between Jama and Jira as well as between two Jama instances. In the context test management, related to Test steps in a test case, it's quite complicated. Test Case synchronization between two Jama instances works with Steps. But we aren't able to implement the synchronisation of Test Cases including Steps to such Plugin of Jira like Xephyr.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback.

• Allows for one- vs bi-directional field flow which is useful per segment
• Allows for the relationship mapping of Parent/Child cards
• Allows for customization of mapped fields

• User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
• Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
• Reporting. Tags allow to easily filter through ideas for roadmap planning.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I'd like to see more robust reporting capabilities available from the UI.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Planview TaskTop Hub supports our use cases. I think its continuous development goes in the right direction.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I just really liked UserVoice.

A great integration tool, which comes with a wide range of supported end tools. Planview TaskTop Hub works with an integration concept that maximizes the scalability and flexibility of integrations across more than just two tools. For example, from our experience, we started with the integration between Jama Connect and Jira. We were able to extend our integration concept to a new tool, Pro Cloud Server, by ourselves. The element was synced within 10 minutes.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The day-to-day usability is good. More technical settings require a bit more effort.

We're hosting Planview TaskTop Hub by ourselves. The availability was good until now. A part of that, we have a strict plan for the quality control on any update of both Hub and End tools to avoid as much as possibily any disruptions.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Planview TaskTop Hub does generate traffic for some end tools. It is still in an acceptable range. For certain kind of retry to resolve issue in synchronizing relationships, an additional manual attention was required.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I was considering giving a rating between 9 and 10. Overall, the support has been very good so far. However, I have noticed that the members of the support team have varying levels of know-how about Planview TaskTop Hub. When a ticket about a complex technical issue reaches a member such as Christoph T., Sr. Customer Engineer, the analysis is done thoroughly, and a sustainable solution is provided. With other members of the support team, the experience might be different.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

We've received a good, in-deep training from Christoph T. during the implementation phase.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The integration documentation was sufficient.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We had a very good collaboration with the enabling team from Tasktop in 2018. The enablement program was adequately structured, starting with building an integration concept based on use cases of the synchronized data. The training provided a good foundation for us to operate and maintain the tool. The tool administration and architecture were straightforward.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

Jira Align does not synch items outside of JIRA and Azure Dev Ops; TT Hub is specifically utilized to address connections to various other SDLC application.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We don't need to deploy Planview TaskTop Hub in other units but we could extend the integration to cover the new data, new data type and new projects.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We track monthly updates and each month there are typically over 30,000 updates being made which we know is saving time.

• Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
• We can track better how many ideas are accepted and released vs rejected ones.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info