Jama Connect Reviews

94 Ratings
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Score 7.8 out of 100

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February 11, 2020
Erik Bluemner | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Jama Connect is being used by our organization for product development. It addresses requirements management and traceability. We are working on implementing test management and defect tracking within JAMA. My company is very unique in the fact that the product we produce is regulated under a pharmaceutical NDA and is required to be designed according to FDA design controls 21 CFR part 820.30. And while it is similar to what most would think of as a medical device, it is not actually classified as a medical device, so the entirety of 21 CFR part 820 does not apply. JAMA currently only helps us solve the design inputs problem and a portion of the design verification problem for meeting 21 CFR 820.30.
  • Jama organizes requirements extremely well into logical hierarchies.
  • Jama uses a general requirements structure that is highly customizable.
  • Jama's test management is weak for allowing medical device companies to manage verification efforts to meet the FDA's 21 CFR 820.30 design controls.
  • Jama still doesn't understand and give enough tools to integrate part 11 compliance.
For requirements management, JAMA is very effective. They've nailed that. Once you start moving into other areas, it starts dropping off in functionality. JAMA seems to have taken a more rigid approach to these other areas (test management, design reviews, traceability, risk management). If only they could design these other areas to be as wonderfully flexible as the core requirements management functionality.
We were sold Jama with the understanding that test management for a medical device company was doable but were disappointed by the lack of flexibility in the test management structure and the ability to meet regulatory needs through the verification/validation process. We also were sold Jama on the premise that it could be used for risk management. Imagine our surprise when Jama tried to upsell us for a risk management module. We were sold Jama on the idea that it would improve requirements management, and we have been more than satisfied in that regard. This has provided us significant value in the positive side effects of getting our requirements management under control.
Read Erik Bluemner's full review
February 18, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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We use Jama Connect for requirements management. It's used across several business units within R&D to manage requirements from initial creation all the way to generating final design traceability matrices. It has been particularly helpful with managing systems with several subsystems that each have sets of requirements. Rather than waste a significant amount of engineering time, Jama allows us to generate requirement documentation (MRS, PRS, SRS, HRS, V&V Plans, and DTMs) with very little effort.
  • The versatile filters in Jama make it easy to look at the requirements you're particularly interested in.
  • Bidirectional trace views make it easy to digest how items are traced and identify improperly linked items.
  • Jama's search function is difficult to use. It typically finds results that are completely unrelated to what I was searching for.
  • It would be nice if projects could have project-specific relationship rules. For instance, if you could base a new project's relationship rules off of a different one, but then customize it for that specific project without having to create a whole new set of relationship rules.
Jama is well suited for any level of requirement management. It's particularly helpful when you have several layers of requirements and several subsystems that interact. For very simple projects, however, with a limited number of requirements, Jama would still be beneficial, albeit less than the more complex projects.
We desired to have Jama completely manage our requirements and the documentation related to the requirements. Through the use of custom export templates designed to follow our quality system requirements, we have been able to switch fully to Jama for generating this documentation.
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February 12, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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We use Jama Connect for Product, System, and Design Requirements Management and Traceability throughout the whole company and across sites. We connect to JiraCloud where our work and testing is done via TIH.
  • "Related to" and relationships is very strong.
  • Reviews are very well structured.
  • Reviews show outline numbering and NOT the actual requirement number.
  • Roles/permissions are confusing.
We really like Jama Reviews for teams and Baselines for requirements. Traceability is well-structured although it has no flexibility with the relationships between types. It is very easy to drag and drop to rearrange the product requirements. I don't like the export capability or reporting. There is a lot of work to do to get the metrics we need from Jama Connect in Excel.
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February 11, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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JAMA Connect is used by our Medicaid Pharmacy Solutions Business Analysis Team for managing requirements for our clients. JAMA Connect provides the solution for housing our requirements in a repository to meet the needs of our customers. Cloud hosting ensures the latest releases are applied in a timely manner. The features we use most often are import data, export data, and filters.
  • To create, modify and remove customized templates using MS Office.
  • Customization of item types and item fields.
  • Add more advance formatting options.
  • Fix issue with date import. JAMA Connect changes the date to be one day ahead.
Jama Connect is well suited as an internal product management tool. The review center is great to review requirements electronically instead of sitting in a meeting to review them. Version control creates a great audit trail. The data exports to MS Office products have format issues. Time is wasted on document format revisions to send over to customers.
JAMA connect is not used company-wide. Our purpose for JAMA Connect is a requirements repository for client implementations. The expected results from using JAMA Connect have been achieved.
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December 13, 2019
Marc Bodocco | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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I'm in charge of Jama Connect Configuration and roll out for Energy Management Business. We implement Jama Connect for Requirements and Test Management in a large scope of project types from System to Product level, in a System of Systems way.
  • In a system of systems way we appreciate a lot JAMA Connect capabilities for items reuse and synchronization.
  • Jama Connect provides a high level of features for people collaboration that is key for ensuring a good level of project stakeholders approval and working as a team.
  • Basic dashboard capabilities are missing to highlight RM and TM progress on a weekly basis.
  • There is no existing JAMA connector with Tableau Software that will allow to access Jama Database and build the customized reports each project could be interesting in depending of their context.
This tool is perfect to manage System of Systems until product level projects for TM, RM point of view. TM is also very easy to use and highly configurable to take into account most of our needs. Moreover through the RestAPI it bring lots of capabilities to interface with automated test tools. The ability of Jama Connect to manage libraries is also very appreciated to help the projects to focus mostly on the dedicated new requirements concerning their context, saving and securing time on what is reusable and already approved by experts. Review center and Baseline management are also great features provided by Jama Connect to secure the collaboration between teams and the configuration management.
Jama Connect as a database for RM and TM is expected to provide us a full view of all the projects have done and identify quickly what is going wrong and need to be fixed.
Read Marc Bodocco's full review
July 31, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Jama Connect is being evaluated as a potential tool to do requirements verification and sell-off. For now, we will be evaluating it for one of our programs. Jama Connect has the potential to upgrade our current process to review and sell-off requirements via email to using a centralized web based tool.
  • Centralized location for coordinating requirements and test cases.
  • Ability to capture various stakeholder comments and extract real time status.
  • Ability to create relationships between various products to facilitate impact analysis.
  • Real time interface with DOORS and Cameo EA.
  • Ability to create custom metrics such as pie charts, bar graphs, etc.
Given our current process, Jama Connect presents some clear improvements. Obviously, it's ability to scale to large programs will be key. At the same time, having a centralized repository for documents, comments, etc., will allow for a rich integration of products and the ability to quickly perform an impact analysis. Most importantly, Jama Connect will need to pull from other tools that are currently in use to integrate itself into the process.
Our hope is that Jama Connect will allow our engineers to focus on the requirements technical content rather than on the process. Much time is consumed in tracking and statusing so we hope that will be a fall-out from using Jama Connect.
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July 30, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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We use it as our primary requirements management tool for storing any work products related to requirements development. It is used across several departments here. We use it to characterize our requirements deck including rationale documentation and traceability.
  • Traceability
  • Documentation
  • Dependencies
  • System of Record
  • Decision-Making
  • Review Center
  • General UX
  • Report Configuration
  • Feature Request turnaround
  • Jama Documentation
Jama is good for most applications. It is highly configurable which allows for a lot of freedom but relies on the organization to outline their desired process and definition of completion. As a power user, Jama has much of the functionality that we need but is missing a lot of the UX elements that encourage users, particularly new users or users who do not use Jama often, to engage with the tool. Its existing integration platforms are also subpar. Generally speaking, I would encourage other orgs to use Jama but would give them some details as to what challenges or limitations to expect.
We expect for Jama to be the platform upon which we develop a mature requirements deck and decomposition work. While we have a mature understanding of Jama in terms of its strengths and limitations, which allows us to come up with the configuration we need to have a functional solution, we consistently struggle with the UX aspect, especially for non-regular Jama users like our developers. We are looking into creating a separate publishing platform to push Jama content to allow us to take advantage of Jama as a database and not force it to be full-stack.
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April 16, 2019
Nikhil Turaga | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Capgemini is a very large company with multiple clients and recommends solutions which best fit the need. We recommended Jama Connect to our client - The Judiciary, State of Hawaii as a one-stop hub requirement management solution for their needs. We recommended this because we realized that since the state is modernizing their IT software and infrastructure, it is prudent to have all the requirements, design and testing records in one place for future references. All we want to make sure we had traceability for all the requirements, design and testing artifacts. We found that Jama fulfills that need.
  • Requirement Traceability.
  • Baselines and Versioning.
  • User Profile and Access controls.
  • Review Center is a very useful feature.
  • Will suit all sizes of organizations to maintain and Manage their projects.
  • The reporting feature is very useful.
  • The Text Editor is not convenient. Has a learning curve.
  • Review Center still needs work as numbering for selected items in a review is still an issue.
  • Once a review is published, the new item cannot be introduced into the review. Requires the review to be republished.
  • JIRA connector is no longer inbuilt and requires expensive third-party tools from OPS HUB or Tasktop. Maybe cost prohibitive for Small and Medium Enterprises.
  • Jama Cloud users cannot customize their own reports. Will need to reach out to Jama help with customization.
  • The Search feature within Jama still needs work. Especially within a review.
  • It is still unclear what will happen to all our data if we choose to end our contract with Jama. How can we read our data.
  • It does not export well into Word documents as the formatting and alignments are always out of sync.
The Review Center is a very useful tool where you can share the project with read-only access to a large group and manage comments and reviews without giving access to the actual project page. The stats can be maintained on who has completed their review and progress can be monitored. It is well well suited for all SDLC methodologies and very effective in both Agile and Waterfall models. Automation of test runs and uploading of results with the application is still not possible at the moment. Needs to be stored in a spreadsheet and imported into Jama.
We have used Jama for maintaining the requirements for the Civil Case Management system which is a Major implementation for the Judiciary. The Requirements were successfully reviewed and signed off on the project. And is a major win for Capgemini and the Judiciary. We have used it on other major implementations at the client Judiciary and are satisfied with the product.
Read Nikhil Turaga's full review
April 16, 2019
Thai Trinh, CSM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Jama on one of our client projects for requirements documentation and review, as well as, defect tracking and resolution. Through Jama, we have been able to fully document our functional and technical requirements for multiple products/projects. Jama allows us to go through change cycle reviews with our client to show them the changes we have made during a cycle for their approval or clarification. This gives us accountability and traceability that could not be achieved in other more manual requirement gathering methods.
  • Jama provides traceability, not only with defect logging, but also with changes made to the requirements (versioning).
  • Ease of use/user friendly UI.
  • Cloud version of Jama has proven to be very convenient.
  • The newer versions of Jama seemingly do not show reviews with just the sections that have been changed. This makes navigation difficult as you have to go through each section to see if there have been changes made.
  • Jama connector used to come free for defect tracking (interfaced with JIRA), but now it does not so the process has become manual.
For any project in which you need to document detailed requirements, especially software development, Jama would be well suited for use. For small, simple projects that would not have change cycles or detailed functionalities that need to be documented, it would be less appropriate to use Jama.
In an environment where we do not practice Agile/Scrum methodology, the use of Jama has aided in the change cycle process with our client, to ensure accountability and accuracy of any requirements or changes to requirements. It has helped set a standardized process and allowed for a smoother transition from issue to change log to resolution.
Read Thai Trinh, CSM's full review
April 11, 2019
Jacob Gibbons | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Jama is being used to capture product development for an internal projects/platform. Cantel IT as well as Cantel R&D are using Jama currently. It helps address the traceability aspect and simplicity of product development projects per our new internal design control process per ISO 13485 and 21 CFR 820.
  • Allows for integration of existing documents to item types.
  • Allows for capturing the review process of requirements and items.
  • Overall traceability from start to finish on product development.
  • Risk Management function did not come standard so we didn't get to use it.
Well Suited:
  • Product development projects. Any OEM could really benefit if they didn't have a tool like Jama.
Traceability, compliance in the product development process.
Read Jacob Gibbons's full review
May 06, 2019
Cynthia Nieves | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Jama is used to gather client requirements for employee benefits. Jama's business purpose across our organization and clients is to collaborate on tracking changes and requesting sign-offs. This allows us to set up the benefits enrollment system for employees to elect employer-sponsored benefits.
  • Tracks changes
  • Collaborate between organizations
  • Provides up-to-date content.
  • Once an approval or sign-off is received the page(s) do not automatically update and need to be transitioned.
  • Highlight feature does not always work.
  • It would be a nice functionality if a page had the ability to change color in the tree in order to call out a section as needed.
Jama is well suited as a collaboration tool between different organizations as it provides access to information and allows different users to communicate changes.
Online collaboration with clients to provide a one-stop shop for different/shared services.
Read Cynthia Nieves's full review
May 06, 2019
Amandeep Singh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are working for the health and welfare of various clients in the US. Being in the configuration team, we use it to gather requirements from client managers and use it to maintain and provide reports with all the requirements back to Client managers which are further shared with end clients. All reporting is done using Excel. Now, all the requirements of each client are loaded onto Jama Connect with good presentation of data and will be used in the future for any changes in requirements or updates. Jama has made our life easier in terms of updating requirements in a systematic manner. Currently, it is been used in the Health and Welfare department of the company.
  • Tabular representation of data
  • Easy to access
  • A smarter way to represent and store your requirements.
  • If we attach any file to any field we get the information of the last editor below the attachment. But if we don't do any attachments and make any changes we get the information on another page. If we could get the editor name on the page itself it will be much easier to access the name of the person who last edited.
It gives the bulk of data sorted in different fields more layered and systematic representation. We get to know at every level when and where and who all made the changes to any field. Until now, we didn't find any scenario where it is not suited.
Our client's requirement data is much more sorted which has helped us reduce escalations from clients as the requirement is much more clear and has removed the layer of miscommunication between clients and the company.
Read Amandeep Singh's full review
May 03, 2019
Joshua Harlow | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Jama Connect is being used to manage health and welfare, defined contribution, and defined benefit plan provision version control for a multitude of our clients. We also leverage Jama Connect to manage any change or update to these requirements as well. Lastly, Jama Connect houses all of our standard operating procedures and file interface/layout information. It really is a one stop shop!
  • Jama Connect is great for establishing version control. No more messy "tracked changes" issues within Microsoft Word documents!
  • Jama Connect links similar requirements information together with ease. This really helps when several updates are needed for different requirements or plan provisions.
  • Jama Connect is very user-friendly!
  • There are lag time issues, specifically with Internet Explorer.
  • While the tool is user-friendly, a more robust library of FAQ's or "how-to" instructional videos would be helpful.
Jama Connect is fantastic if it is used for a comprehensive review of a large document or documents containing provisional information. It makes tracking all changes made to every single area very easy. I wouldn't use Jama Connect for reviews that are small in scale, as I believe Jama Connect is best suited to handle large projects.
Overall, our organization expects to achieve an increase in efficiency with respect to plan provision updates and changes.
Read Joshua Harlow's full review
May 03, 2019
Edgar Quinones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
At our organization we switched to Jama starting roughly 2 years ago for our client requirements and I can say that the organization of requirements as well as version control, version history and client sign off features are a few of my favorites.
  • Jama is great for organizations that handle large-scale project requirements as well as helping to clearly see any updates made to a specific requirement.
  • The ability to share requirements directly to the page with a URL is a great feature that we use a lot in our company.
  • The ability to have the client sign off on individual requirements is a great feature that we use as a standard now.
  • The one area that I have seen issues in is that getting to the open projects that are pending sign off has been difficult. The default hides them so you have to know to go up and change the defaults to find the signoff requests that are open. Other than I can't really think of anything else.
Working on any client implementation with a large number of requirements is a great place to use Jama. The team organization it provides has hands down been a great booster in productivity for my team.
A one-stop shop for client requirement information.
Read Edgar Quinones's full review
May 03, 2019
Adrienne Carey | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
Jama has been implemented and is being used by our whole organization. We are using it to put our clients' business rules/requirements along with other documentation into one standard format.
  • From what I have heard, there is effective version control (can't lose work due to others editing at the same time).
  • Good organization.
  • In edit mode, there is good functionality similar to Microsoft Word.
  • Would like to be able to edit all in one place. When converting everything over from a Word document, there is endless clicking, opening/closing of tabs, etc. At least for the first time putting everything into Jama, I wish it could be less opening/closing of the million different pages we need to fill individually.
  • Not intuitive for creating new sections/pages.
  • Too many panes- headers, titles, footers, etc. that make the page look so messy, and the content pane itself is too small. The actual meat of the page seems to get lost.
Well-suited: if you are creating a business rules document or requirements document from scratch, this could be an efficient and very organized way to get started.

Less appropriate: if you have documentation that you are trying to fit into this format, it is a nightmare to enter your existing information.
Per Alight: Adopting Jama, a modern, purpose-built requirements tool, will help drive quality through the requirements, development and testing lifecycle while reducing cycle times. It will improve our way to capture requirements consistently, enable requirements traceability, save soft dollars on E&Os, and even change how we do change orders/how we configure the system.

Alight wanted one consistent tool for our requirements.
Read Adrienne Carey's full review
February 25, 2019
Stephen Czerniej P.Eng, PMP® | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Jama connect is being used for new projects in our organization and in particular, larger more complicated projects.

Business issues to resolve:
- requirement traceability
- cross timezone communication
- stakeholder input and acknowledgement
- process improvement and requirement ownership
  • Requirement traceability and relationship flow. There are many different ways to show your coverage, flow of requirements, and where they are in a larger perspective of the project.
  • Review communication through the review engine is particularly well done.
  • Ease of using the system - the ergonomics is excellent. My users have an easy time getting used to working with otherwise complicated structures and organization.
  • The ability to pull information from different angles is excellent. The filters are very useful and other products don't compete here like Visure, Doors, etc...
  • The initial dashboard is very limited in functionality and views. The bar charts and pie charts are useful but quite cumbersome given you have to specify your filters beforehand. This is very important in my opinion as this is the top level summary that 90% of your management will only look at.
  • Coverage explorer - only 150 items at one time. This should be expand to all...
  • Verification and Validation need improvement on being able to package and coordinate test runs, cycles, and platform variations of these items. This is a bit cumbersome and difficult for beginner users to get used to.
  • It is very annoying and counterproductive that the users have to directly click "logout" to open up licenses. Admins can't boot people out of the system actively to fix if someone has to go home. You have to wait for 2hrs + for their license to expire.
  • Create/Edit licenses not defaulting to collaborator licenses is also very annoying for admins especially during very large concept stage input/reading efforts into Jama.
Well suited - requirement writing, decomposition, verification, and validation connection
Not well suited - using Jama for project management and creating work packages
We expected to achieve and I believe have achieved:
- Improved organization and content quality of requirements
- Better requirement communication across organizations/departments that have difficult times to communicate.
- Connect customer requirements/use cases to the technical derivation or decomposition
- Provide a better home for verification and validation test cases with traceability to the sources
- In general, a large improvement of a visual and detailed overview of traceability of requirements from regulatory requirements all the way down to risk items.
Read Stephen Czerniej P.Eng, PMP®'s full review
February 11, 2019
Malayamaan K.P. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Jama Administrations - I am Working as a Jama Consultant and recommend Jama for various Project Management, Traceability and Test Management tools across Organizations. I provide a complete demo on Jama usage comparing with other tools and recommend Jama.

  • Managing around 150 + Projects on the LifeScience Industry - Teams are very much involved completely on the Jama Testing / Traceability and the reports - We recently implemented Velocity reports on our Regulated Instances and Customers are very happy on the Output.
  • We have Integrated with Major Project Management application JIRA - Using the Tasktop Integration Hub and the sync works well.
  • We also Integaretd with HP ALM with Jama using the JIH and the complete Bsuiness Processes / BPAC, Configurational Items are used by Many Projects.
  • Discovery of Customer current and desired future state Product Delivery approach and processes.
  • Great Question -Jama Itself is a great tool but coming to the Testing Plan and Test Cycles it needs further improvements on the complete Testing cycle Managements
  • Customers from different environment always compare the tools with other Products - Compare to HP ALM the testing functionality needs to be much enhanced in Jama
Jama is well-suited on some minor projects in the Life Science Industry. It's also well-suited for Project Management/Project Traceability. As mentioned earlier, we need more enhancements to Testing Management.

Jama Software's tools let users track relationships between requirements, use cases, test cases, defects and other related items to maintain compliance. With a centralized dashboard the software's test management features compile and categorize test cases and plans, logging connection defects in real time so that users can monitor multiple stages and results simultaneously. Jama's Integration Hub, which is powered by Tasktop, connects with other tools and platforms like JIRA.

Enterprise Reuse retains up to 85% of requirements and automatically updated reports, visible to teams across an organization; alternatively, teams can choose to branch from the catalog as needed. Coverage Explorer visually represents product coverage for instance, Coverage Explorer compiles test results to communicate pass/fail percentages and ratios, highlighting gaps in test coverage and flagging potentially impacted test cases

Read Malayamaan K.P.'s full review
June 24, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Jama Connect is the source of truth for requirements within the SKA Organisation (SKAO). We have used internally within SKAO to communicate between Engineering, Operations, and Scientists, but also to do requirement reviews with external consortia, to get their input. We are also using it for requirement flow-down and traceability, and using several report tools. With the SKAO being a non-profit organization, the main goal is delivering maximum value for the system being designed and later implemented, and having an agile way of dealing with requirements helps us.
  • Having access to requirements from everywhere in the world.
  • Requirement reports for document-centric parts of the development.
  • Support for online reviews and discussions.
  • Cloud-based installations don't have full access to all reporting tools.
  • Online reporting templates are not too customizable.
  • Glossaries are not first-class citizens in Jama; it should be possible to link to glossary entries directly from requirements, and vice-versa.
It is a good way of providing a full framework for requirements management which is customizable; however, interoperability functions are not its forte. Support for ReqIF or other formats is not provided out-of-the-box.
Easy management of requirements with integration to the Engineering Change Process. We have somewhat been successful in that, by creating reviews on sets of comments, and later importing the feedback into the system, but it is not too clear.
They typically answer within minutes of posting a ticket, and then you have a clear expectation of what the issue is, how to diagnose it, how long will it take to get resolved, and in which version a given problem is resolved, or if there is a patch for hosted services. They have a number of support people, and all of them are top-notch.
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May 27, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Jama Connect is the best platform in terms of gathering data and Requirements in each and every aspect. It is very convenient to use you just have to raise a request for your credentials and also you can have access to a number of clients using the same credential. This Portal provides a Search bar in which you can search for any related topic you want which makes using Jama more convenient to use. They provide an option to look for older versions as well for any client. It is across the whole Organisation especially in India.
  • Can have access to a number of clients using the same credential.
  • A stream option is available for any quick Jama related chat/ queries with colleagues working on the same project.
  • An advance Search option is also available apart from the regular search bar.
  • Compare Options is available for comparing new and old versions.
  • Daily notifications alerts from Jama for any recent changes or updates on your work email.
  • I felts that some icons are too small in size that sometimes it's difficult to find them.
  • UI has scope for improvement.
Jama Connect is well suited if you talk about working together across the globe because this platform provides user connectivity with the project to not one but many colleagues at the same time. It is very important for any Project or Process to be circulated to each and every member involved in it so that there is no confusion about any area or topic and Jama plays crucial role in that. We just need to put all the information once on the portal and every related member can have access to that at same time. Any changes, chats, activity is circulated to everyone.
Comparing Version tools, Chatting options, Activity logs, etc. features make the workflow smooth and compatible enough to make the organization projects go smoothly. Any Organization needs a platform that can fulfill business objectives and is easy to understand and handle. Jama Connect helps in achieving business goals by providing many efficient functionalities that are easy to understand and suitable to use in client projects.
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May 17, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Jama Connect helps our organization gather and organize internal and external requirements for our products and services. We use Jama across all of our teams to reference our ever-changing documentation and requirements. Jama helps provide quality version control and organization.
  • Jama provides each member of our team with organized and detailed documentation. We can add all of the information we need in a very structured way that is user-friendly.
  • Jama helps our teams know we are looking at the latest and greatest requirements. It is easy to know which document is the latest and easy to see what changes were made to each version.
  • Jama allows us to store a mass of information. Previously our teams relied on excel documents to store our requirements. This was very limiting to what we could do and how much data we could store. Jama has helped us upload many detailed requirement documents without lagging.
  • Jama could make it easier to toggle between different projects or search between multiple projects.
Jama is well suited for capturing requirements across the board for internal and external review. It is great for projects with multiple teams working together and going back and forth with clients for reviews. Easy to toggle between internal and external notes.
With requirements constantly changing, we expect to achieve better clarity and quality in our requirement reviews and system development. As our technology team heavily relies on the requirements documentation to set up our system, Jama will help us stay organized, keep version control, and reference old changes.
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May 09, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Jama Connect is used as a core base for requirement gathering of all clients in our Organization. All departments in our whole organization are dependent on Jama Connect when it comes to requirement gatherings of projects from clients as well as vendors. This is an effective portal for any organization that provides multiple services.
  • One can access all its client projects with a single set of credentials.
  • Advance search option is also available apart from regular search in a project which makes an easy job to filter for items.
  • Compare option is available for the versions to compare the updates made on previous requirements.
  • Recent activities and chats of other colleagues working on the same project can be seen.
  • Most important is the HELP icon that enables you to understand the workflow in Jama Connect.
  • Some additional tutorials can be added in the HELP icon that could make the user familiar with all of the functionality of Jama Connect.
  • Many icons are too small to find in the first place. Need a visual tutorial to know about their functionality in detail.
Jama Connect makes ones work too easy if one can get handy with it. There are so many features to explore in it.

Just one thing is that a new user will need to explore Jama Connect very deeply by oneself as there are no tutorials for all of the icons present in Jama to explain their functionality.

Any Organization needs a platform that can fulfill business objectives and is easy to understand and handle. Jama Connect helps in achieving business goals by providing many efficient functionalities that are easy to understand and suitable to use in client projects.

Comparing Version tools, Chatting options, Activity logs, etc. features make the workflow smooth and compatible enough to make the organization projects go smoothly.

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May 06, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is currently used across the organization. It helps capture and house all of the updates to a given requirement. Comes in handy when building out test case/plans
  • Easy to track change.
  • Great way to obtain and store the client's digital approval.
  • Great with version control.
  • Table Properties: some we need to adjust the border or lines as that of Excel, I haven't located this feature.
  • Spell Check: adding a feature next to the bold and italics buttons.
A great tool for change control & change management. It's Cloud-based making it readily accessible by all. Great tool for team collaboration, report generation and progress tracking across the board. One can determine if a reviewer/approval has accessed and began a review. Provides a great progress report and due date reminder tracking.
I have achieved quite a lot of results since moving to Jama. I have had success with managing version controls, collaborating with colleagues and clients. The tool has aided in tracking the client's progress, managing their comments/feedback and finally obtaining digital sign off on requirements defined.
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May 06, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Jama as a repository for system API and UI documentation, business, and functional requirements as well as test cases. The ability to generate formatted documents simplifies the creation of shareable documents for outside of our organization.
  • HTML formatted documentation can be built using the WYSIWYG editor with the ability to dive into HTML when I want.
  • Hierarchical organization of data provides well organized data.
  • Linking of data provides a reduction in documentation work when common requirements are repeated between multiple documents.
  • Reviews offer an easy way for users to get feedback on their documentation.
  • I'd like to see an easier way to track my recent work and go directly to my work from the completed reviews.
We use it for system documentation, but it could easily be used for any structured data need. I give it a 9 out of 10 only because I'd like to see tighter integration with JIRA for tasking.
System documentation is more complete and readable, meaning quicker turnaround for research during incidents and enhancement architecture.
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May 06, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I have been using Jama for more than 2 years. I found it a very convenient platform that has facilitated requirements for gathering information and collaborating with other users working on the same goal of organizing and connecting ideas. It is very simple to use and navigate and allows all members to be connected and updated as a team.
  • Jama helped us with coordinating in a very effective way with its notification methods on a common goal or a piece of work. Every user feels connected through it no matter they are accessing it from.
  • Users can comment, asks questions and communicate like they are doing it in a small forum and express their ideas to further improve the process.
  • Connections between similar documents in a project greatly reduced the effort of navigating between pages and provides a smooth transition.
  • Accents can be added to explorer items for any new sub items added or for any recent modifications for easy identification.
  • Page layouts can be modified further for easy and comfortable reading of large documents and to export any particular part of it.
  • More export options can be added like images and PDFs.
  • Exported items can be directly attached with the email with the Jama navigation tree to share with new users as required.
  • Should enable users to add charts and images that help in describing the requirements effectively.
One place for everyone to work on project progress and development.
Better development of requirement gathering processes and improved coordinating between involved users.
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May 06, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Jama Connect is used by our organization as an information-centric tool to have all our client requirements in one place. It is used by a large team in our organization. It bridges the gap between the client point of contact and the Tech team by holding all the client related documents in one place. All the colleagues use Jama as the main application for finding the details about the client's work.
  • Starting from the login page, the authentication is done very well, it is user-Friendly.
  • It is soo quick and error-free, incorporating the ACID properties.
  • Highly Secure
  • User-friendly
  • The first thing would be the session time out duration.
  • The pop-up blocks.
  • Line of sight of the items being displayed.
It is well suited as a business tool holding all the client related requirements and documents at a single place. It is less suited in the place of a daily work tool. The main reason for that can be the session time outs.
We have definitely achieved a positive outcome using Jama Connect. The old tool we were using was out-dated and did not support all our expectations as Jama Connect did. We wanted a data-centric tool which serves as a single point of contact for all our documents with increased speed, which positively landed up in Jama.
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What is Jama Connect?

Jama Connect is a product development platform for requirements, test and risk management. Companies developing complex products, systems and software, can define, align and execute on what they need to build, reducing lengthy cycle times, effort spent on proving compliance and wasteful rework.

Jama Connect Features

Has featureJama Connect
Has featureJama Risk Management Center

Jama Connect Screenshots

Jama Connect Videos (2)

Watch Jama Software + Spaceflight

Watch Jama for Jira Integration

Jama Connect Downloadables

Jama Connect Integrations

Jira Software, Digital.ai VersionOne, formerly from CollabNet, Rally Software (formerly CA Agile Central), AA Projekts, AFuzion, ANSYS, Carahsoft, Intercax, LDRA, OpsHub Integration Manager, Sodius, Tasktop, TraceTronic, VectorCAST, Quality Center (formerly HP Quality Center), TestRail, Zephyr, Azure DevOps Server (previously TFS)

Jama Connect Competitors

Jama Connect Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Jama Connect Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Jama Connect Support Options

 Free VersionPaid Version
Social Media
Video Tutorials / Webinar

Jama Connect Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No