Likelihood to Recommend For any company that wants to use more video in their content and marketing overall, PlayPlay is your best bet. Anyone can make a video--no expertise required. Honestly, it's really fun to do, and you feel like a creative genius afterward! If you are making long-form videos or need something for a TV commercial, PlayPlay doesn't make sense. But you can absolutely take snippets from other video projects and break them into smaller videos. That's what we love to do. Also, they just launched a podcast tool to help podcasters use video to promote their episodes.
Read full review Vidyard has been critical for our team in many ways. One way that we didn't realize how much we'd be using it is for training new teammates while we're all working remotely. I frequently use the chrome extension to record a video of how to do something to send to our whole team or certain teammates. There are other products that do that, but this seems to be the most efficient, easiest, and quickest. Vidyard is incredibly useful for both inbound, and outbound sales and marketing strategies. It helps us increase our open and click rate for emails and overall engagement for our customer journey.
Read full review Pros Very simple-to-use but super professional looking video templates Intuitive platform for creating a story with video One-click resizing for social formats Amazing customer success--if you need it--offering recommendations to make your video look amazing Access to Getty Premier for video and image stock Read full review The customer service is awesome. I always get ahold of our rep within an hour of contacting! Vidyard in itself is a genius idea and when running correctly, a great tool to have in a rep's arsenal! The people are great. -They spent countless hours working with our team! Read full review Cons Product is very easy to use; I got a little stuck on changing font colors with text Automatic subtitling is amazing, but you do need to adjust the words per screen Read full review It would be great if the use of the camera on an internet screen were more user friendly. The editing of a video's beginning or ending (cutting video for a cleaner look or time) could be a little more refined and less choppy. Could be more colorful. Read full review Likelihood to Renew Vidyard has truly become an essential part of our organization. It's useful for our day to day communication internally amongst departments and externally with our customers. This platform has allowed us to create knowledge base articles, training portals, webinars and communicate effectively with our customers. We receive raving feedback from customers on how helpful the videos are that they receive. We also like the ability to view metrics, insights, etc. of the videos. Always allows us to pivot accordingly based on the feedback we receive
Read full review Usability Vidyard is super easy for new people to pick up - I've never had to spend time explaining the UI or menu, which is a testament so how easy it is. The plugin also makes it quite user-friendly. There's no need to go anywhere else - it's all on the browser.
Read full review Reliability and Availability Absolutely, the unpredictable nature of technology always keeps us on our toes. However, I'm pleased to share that my experience with Vidyard has been remarkably consistent and reassuring. To date, I haven't encountered any instances of service outages. This unparalleled reliability and dependability have instilled a high level of confidence in the platform, making it a stalwart companion in our digital endeavors. While the tech landscape can be uncertain, Vidyard's track record of steadfast performance has truly set it apart.
Read full review Performance It performs very well. I have never had any bugs while recording, and none of the videos have been impaired or corrupted. I don't believe it integrates with any other software but you could contact the company to learn more. I am not sure if it is only available on Chrome.
Read full review Support Rating Customer support at Vidyard has always been good. When I first looked into the product, the salesperson took a consultative approach that allowed me to see how Vidyard would benefit our specific use case. Since coming on board, the customer service team has been quick to respond if I have any questions.
Read full review In-Person Training The training experience proved to be tremendously valuable. Our dedicated representative exhibited an exceptional level of helpfulness and patience as she skillfully addressed all of our inquiries. Notably, she went beyond merely answering questions, providing us with a wealth of resources and sharing best practices that are pivotal for our success in utilizing the software.Her guidance transcended the boundaries of a conventional training session, empowering us with insights that extend far beyond the immediate
Read full review Online Training The online training experience proved to be incredibly valuable. Our dedicated representative demonstrated exceptional patience and unwavering support in addressing our queries and requests, which greatly contributed to our learning process. Their guidance was pivotal in helping us navigate the intricacies of the training, ensuring that we absorbed the material effectively.
Read full review Implementation Rating It's pretty straightforward. The bulk of the work goes on outside of Vidyard - it's the time required to add different videos to your website - that was probably the only difficult part and had nothing to do with Vidyard.
Read full review Alternatives Considered I've never evaluated another product like Vidyard. I just used screen recordings with RingCentral before, and I remember the file size being very large and having to add the video as an attachment. So this was a major improvement to be able to shoot videos and easily share with my clients.
Read full review Scalability The product exhibits an exceptional degree of scalability, accommodating diverse usage scenarios across various departments within our organization. This remarkable flexibility has enabled us to harness the software's potential in ways tailored to the unique needs of each team.In particular, the impact on our communication efforts with both potential and existing customers has been truly transformative.
Read full review Return on Investment Huge ROI--we're saving thousands on editing costs It's another way to repurpose content Our staff has loved using the product--also less work for them Read full review We save hundreds of dollars a month because we don't have to send out nearly as many physical samples for customers to review. We can send them a video that shows off the product and they love it! We have improved conversion rates as a result of using Vidyard to communicate with new leads. Our sales reps are clearly more engaged in the sales process. Each week we discuss how Vidyard helped them win a deal. Read full review ScreenShots