Likelihood to Recommend PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning
Read full review I think Kinnser Home Health is wonderful for all small, medium and large size agencies because you can't get any better from an employee perspective, and that is paramount to home health. I also love that you can go between Home Health and Hospice if you have both divisions in one system easily (a toggle button at the top of the screen). I think the financial management system is challenging when you are a large agency, but I still don't think there is anything better on the market, and I would highly recommend it to anyone
Read full review Pros PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part. Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census. The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed. Read full review It provides very basic tools to schedule visits and capture chart notes from clinicians. It has a decent search feature. It works on a desktop computer. Read full review Cons More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel More Dashboard capabilities Enterprise Level Dashboard Better Enterprise Level Reporting related to Business Intellegence Read full review The one thing that I feel the home health software could improve is its billing manager. While it submits the claims easily, if there are rejections, or problems, you have to work those through a different software (we use Ability EASE), or through DDE. They have come out with an Billing Manager 2.0 that one can upgrade to, but it has glitches as well, and so I feel that a new version still needs to be released soon. Its accounting is never exact, due to ADRs, and RAPs that have to be cancelled, but then eventually pay; scenarios that are uncommon but do happen. Therefore, I have to reconcile separately, which can be time consuming. Posting insurance payments can be tricky as well with unusual scenarios as well, such as Medicare Secondary Payments. They continue to make improvements, and I'm waiting for thebilling manager to improve. That being said, it is still much better than other softwares I have worked in. I wish you could not delete a Face to Face and then bill -- there should be a block of some kind that prevents this from happening. The software won't let you bill without a Face to Face being completed, but then if it gets deleted (by accident) it doesn't let anyone know. Read full review Likelihood to Renew Because it's truly the leader in the industry at the moment, and I'm very satisfied with their organization
Read full review Usability Overall great product. Reporting could be much better and they are working on that.
Read full review Because it is so easy to use
Read full review Reliability and Availability I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
Read full review Support Rating If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
Read full review It's very good. For complex upgrades that I request, they don't obviously get to them immediately, but for all technical issues or training issues they are 100% on target
Read full review Implementation Rating Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
Read full review It takes 60 days to move all patients over depending on when they re-certify. It was a very easy process
Read full review Alternatives Considered Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
Read full review Our team has used Health Care First, Home Care Home Base, McKesson, and proprietary software, none of which have been able to compare to the benefits of Kinnser. Kinnser is the leader among them all. HealthCare First was terrible for multiple reasons, the most critical being user frustration in the field, and the back-office. It only worked on Internet Explorer, and certain settings had to be modified in order for it to work. Even when everything was done correctly, it still gave our field staff and office staff problems daily. It was cumbersome to schedule, and difficult to manage patients in the software. Even entering an order was complicated. Compared to Home Care Home Base, again, Kinnser is so much easier to use in the field, and in the office. I selected Kinnser for my employees to have something easy to chart in, but have been so happy with all the multiple additional benefits from having the leader in the industry as my software company
Read full review Return on Investment Read full review It has eliminated paper patient files which is a wonderful thing. It provides a single place for our clinicians to see what is assigned to them each day/week. Read full review ScreenShots WellSky Home Health Screenshots