Pop vs. VideoAsk by Typeform

• Pair development
• Knowledge Shares
• Bug-reporting and explanation
• Audio/voice integration WITH video share
• Makes gaming very fun
• Copy/Paste works flawlessly from my computer to another screenhero users computer.
• Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session.
• I can't think of any reason why Screenhero wouldn't be suited for any situation. I would say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition.

Incentivized

Scaling user research abroad. Maybe less appropriate if doing sales outreach.

Incentivized

• EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
• Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.

Incentivized

• Zapier Integration
• Helping users debug and check microphones, cameras etc were working
• Hidden Fields
• Logic

Incentivized

• I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
• Most probably it'll be monetized as an extra feature.
• This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
• Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.

Incentivized

• Can't think of any!

Incentivized

Screenhero being acquired by Slack was honestly the primary reason we selected it over TeamViewer. Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.

Incentivized

Sprig did not help users debug microphones or cameras not working and resulted in a lot of failed and wasted participant sessions

Incentivized

• Easier way to have conversations! It's quick and simple.
• Skip the toneless slack conversation and hash it out over ScreenHero!
• Screen sharing has been very beneficial.

Incentivized

• Saved probably $1000's on contractors to do user research

Incentivized