Provide Support Live Chat vs. Zoho SalesIQ

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Provide Support Live Chat
Score 8.8 out of 10
N/A
Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy.
$24
per month
Zoho SalesIQ
Score 8.4 out of 10
N/A
Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses of all sizes across all industries. Zoho SalesIQ offers: A detailed list of visitors sorted based on the criteria that matter to businesses A codeless website…
$0
per month per user
Pricing
Provide Support Live ChatZoho SalesIQ
Editions & Modules
No answers on this topic
Free
$0
per month per user
Basic
$10
per month per user
Professional
$17
per month per user
Enterprise
$25
per month per user
Offerings
Pricing Offerings
Provide Support Live ChatZoho SalesIQ
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsProvide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly.
More Pricing Information
Community Pulse
Provide Support Live ChatZoho SalesIQ
Top Pros
Top Cons
Best Alternatives
Provide Support Live ChatZoho SalesIQ
Small Businesses
Gist
Gist
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Provide Support Live ChatZoho SalesIQ
Likelihood to Recommend
9.7
(3 ratings)
8.9
(13 ratings)
Support Rating
9.7
(3 ratings)
-
(0 ratings)
User Testimonials
Provide Support Live ChatZoho SalesIQ
Likelihood to Recommend
Provide Support Live Chat
Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.
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Zoho
If you are facing issues of agents not being able to respond to queries, which is usually faced with our tools, Zoho SalesIQ is probably the best choice as the default notification is very loud and clear hence makes sure that no chat query is left unattended. The desktop application of Zoho SalesIQ for Windows, Linux, and MAC OS is a superb feature not offered by many other chat applications. The geographical locations of website visitors are sometimes not very accurate hence it is advised not to always rely on it and better reconfirm it from the lead.
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Pros
Provide Support Live Chat
  • Incoming chat notifications
  • Easy to add additional operators to the room
  • Easy to see information of the person you are chatting with
  • Chat transcripts are automatically emailed
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Zoho
  • It has helped us increase our revenues by a significant margin over the last few years. Technical help is quite quick to respond.
  • UI that is convenient and practical. It's simple to use and understand. We value being able to see how users arrive at our site.
  • Zoho SalesIQ has a fantastic live chat feature that includes a notification, monitoring and reporting system.
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Cons
Provide Support Live Chat
  • Does not allow us to flag a particular 'consumer' as a scammer.
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Zoho
  • Overall it's a very simple tool that doesn't offer a lot of complexity or expanded tools
  • Even though it's all in the Zoho family, it doesn't work seemlessly with CRM or other Zoho products
  • Not always the best at identifying similar users across different browsers, devices, etc
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Support Rating
Provide Support Live Chat
They are there when I need them.
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Zoho
No answers on this topic
Alternatives Considered
Provide Support Live Chat
We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.
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Zoho
Tawk to was nice but it was missing a lot of features that Zoho SalesIQ has. And a massively important advantage that SalesIQ had was that it integrated with other Zoho apps that we already used. The pricing of Zoho SalesIQ was also very attractive, we felt that it offered a great bang for our buck.
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Return on Investment
Provide Support Live Chat
  • I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.
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Zoho
  • We interact with about 50 visitors a month and it's great when we can see the full picture, to see and interact based on whether they are a new contact or a long-time customer.
  • Capturing new website visitors at the time that they have a question about your product is important.
  • Missing chats can be frustrating.
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ScreenShots

Provide Support Live Chat Screenshots

Screenshot of Native chat agent appsScreenshot of Customizable chat windowScreenshot of Provide Support chat on a websiteScreenshot of Wide set of chat window localizationsScreenshot of Chat statistics app

Zoho SalesIQ Screenshots

Screenshot of Performance metricsScreenshot of Ring viewScreenshot of Codeless botScreenshot of Proactive chat triggersScreenshot of Agent mobile appScreenshot of Audio call