PTC Windchill vs. UserVoice

This product is perhaps typical of something that seems as though it was conceived in the 90's and has seen various appendages since, none of which do their job particularly well. Nothing in this system is efficient and all its processes demand a huge, close to maximum possible level of human effort. No doubt many companies, such as my own are spend huge amounts of money for the debateable privilege of tripling their employees workload and making them as inefficient as possible to make the administration of the system seem more important than it actually is.

UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback.

• It is compatible with all devices and operating systems such as web-based, Android, and iOS.
• It allows user to customize its interface based on their requirement.
• It provides a digital part list with all required data like Part Name, Part No., Weight, Material, etc.
• Searching data is so facile that one can get data without any trouble.

• User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
• Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
• Reporting. Tags allow to easily filter through ideas for roadmap planning.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Extract partlist should be directly in Excel because everyone time we have to convert it to Excel.
• ECN report formatting need improvement.
• Many times part no doesn't go to ERP even after ERP released state.

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I just really liked UserVoice.

Windchill is an extremely verbose and unintuitive system, with masses of unnecessary duplication of fields, convoluted workflows, unclear roles and terrible search capabilities. It is one of the worst software products I have ever seen to propose solving something that is actually factors quicker to do with manual writing and paper work

The day-to-day usability is good. More technical settings require a bit more effort.

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

Windchill is having a great market share & its UI is simple & neat, integration with Creo & ERP system. These are the main reasons of considering Windchill by our organization.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Saves time as all of our drawings and business instructions and procedures are housed in a central location with check-in/out capability and version control.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
• We can track better how many ideas are accepted and released vs rejected ones.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info