PurelyHR vs. SherpaDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PurelyHR
Score 8.4 out of 10
Small Businesses (1-50 employees)
PurelyHR is leave management software for small to medium-sized businesses. The software allows you to track your staff’s leave requests and approvals, as well as streamline your company's diverse time off policies and hierarchies. According to the vendor, Time-Off will take care of your accruals, carry-overs, banked time and all other confusing calculations, so you can focus on what most important, your people. This time off solution has evolved throughout the years…N/A
SherpaDesk
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
$0
per agent
Pricing
PurelyHRSherpaDesk
Editions & Modules
No answers on this topic
1st Tech Free
$0
per agent
Adventure Package
$39
per agent
Offerings
Pricing Offerings
PurelyHRSherpaDesk
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
PurelyHRSherpaDesk
Top Pros
Top Cons

No answers on this topic

Features
PurelyHRSherpaDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
PurelyHR
-
Ratings
SherpaDesk
8.5
3 Ratings
8% above category average
Organize and prioritize service tickets00 Ratings9.12 Ratings
Subscription-based notifications00 Ratings9.11 Ratings
ITSM collaboration and documentation00 Ratings6.82 Ratings
Ticket creation and submission00 Ratings8.93 Ratings
Ticket response00 Ratings8.93 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
PurelyHR
-
Ratings
SherpaDesk
7.3
1 Ratings
4% below category average
External knowledge base00 Ratings5.51 Ratings
Internal knowledge base00 Ratings9.11 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
PurelyHR
-
Ratings
SherpaDesk
9.1
2 Ratings
19% above category average
Customer portal00 Ratings9.12 Ratings
Email support00 Ratings9.12 Ratings
Help Desk CRM integration00 Ratings9.11 Ratings
Best Alternatives
PurelyHRSherpaDesk
Small Businesses
Traqq
Traqq
Score 9.2 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
TimeCamp
TimeCamp
Score 8.5 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PurelyHRSherpaDesk
Likelihood to Recommend
10.0
(1 ratings)
8.0
(3 ratings)
User Testimonials
PurelyHRSherpaDesk
Likelihood to Recommend
PurelyHR
PurelyHR helps to manage our timeclock with 19 locations that are spread over Middle TN/KY. Supervisors can approve request for time off, view a consolidated calendar showing all PTO scheduled. There are settings to block too many request in one day per our own guidelines. Time punches can easily be approved by the employee and then by a supervisor. PurelyHR helps make the timesheet process easy to manage and get reports for processing payroll in a timely manner
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SherpaDesk
[It's] well suited for cloud support applications as there's no installation or maintenance required.
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Pros
PurelyHR
  • Timesheet reports available through PurelyHR are exactly what we need
  • PurelyHR makes PTO request and approvals easier to manage
  • PurelyHR has an easy to use timesheet approval system
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SherpaDesk
  • Ticketing is very fast & easy
  • Tracking time is fast
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Cons
PurelyHR
  • Changing employee settings (auto lunch) can be tedious
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SherpaDesk
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
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Alternatives Considered
PurelyHR
We have used Paychex Flex and found that PurelyHR provides a better fit for our team. It was important for our company to find an easy to manage PTO request and tracking system and a time keeping system with certain reports. We also like that PurelyHR has a feature where documents can be uploaded for employee review and sign off.
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SherpaDesk
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
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Return on Investment
PurelyHR
  • PurelyHR has saved our employees and supervisors valuable time (an average of an hour each pay period per employee to manager their time keeping and approval) from the old way of using manual timesheets along with emailing or faxing copies.
  • PurelyHR has solved our PTO tracking needs, offering an easy to use request and approval system
  • The PTO calendar shows all employees' schedule PTO on one calendar, this is a time saver for Operations Managers
Read full review
SherpaDesk
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
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ScreenShots

PurelyHR Screenshots

Screenshot of Imagine. Everything you need to know about your staff, all in one place! Secure and easy for your employees to self-manage.Screenshot of Watch year after year on how your company is doing in team
growth in any department or office.Screenshot of Secure, customize and share all your important HR documents! Backed up daily and accessible from anywhere!Screenshot of The ultimate leave management software to efficiently manage employees' pto, vacation, sick days or any other custom leave types.Screenshot of Monitor your employees' arrival and departure times, as well as their total work hours with breaks and meal times included!Screenshot of Track employee’s total number of hours worked in general, or on certain clients, projects or tasks.

SherpaDesk Screenshots

Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely