Qlik Sense

• Running consistently without errors which gives users confidence in the system and its numbers
• Easy to configure and customise to adopt to manyfold sources (facebook, google analytics, filemaker, SAGE, various Excel sheets)
• Easy to navigate within the table and graphs (drill down, slice & dice, filter, sort) and easy to export results.
• Geoanalytics is cool
• Very customizable user and role based security

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• Visualizations have sometimes worked slightly differently between releases requiring the need for some re-work when upgrading. Most of these have been appearance only but are still annoying.
• Enterprise product should come with the ability to email common reports. People still want/need this but don't need all the functionality of the Nprinting product. Basic email functionality should not need to be a separate purchase. Perhaps give the basic functionality with the product to give people exposure to it would actually increase the take rate on Nprinting.

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• Positive - we have been able to dramatically reduce customer churn rate with increased business visibility.
• Positive - reduced reporting complexity by pushing/flagging employees for specific needs, thus reducing the need for best-guess reporting.
• Positive - overall ROI has been more than measurable from a simple complexity reduction standpoint. No more creating custom reports on a monthly basis. Once a report or dashboard has been created, that report becomes a standard for us and can be easily modified for future use.
• Positive - we've been able to reduce head-count for report generation.

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