Likelihood to Recommend Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!
Read full review On patient rounds (working with the medical team and providing them updates on various therapies Answering drug information questions (MDs questions that may need further review and response) Updating lecture material (ensuring upToDate data) Patient education utility (ensuring appropriate and up to date patient information) Not useful for a comprehensive clinical review e.g. writing a paper, but it is not designed for that function Read full review Pros Easy launch from the scheduler to all aspects of patient chart Smooth processes from check-in to accounts receivable Individualized support, especially on the RCM side with Account Managers User-friendly interface and excellent email/phone support Ability to customize with the Implementation team On-site training - so very helpful! Read full review List relevant information on various diseases and conditions. Summarize pertinent information. Easy navigation across information and subjects. Read full review Cons We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package Read full review The app is sometimes a bit hard to use Read full review Likelihood to Renew We are shopping for a replacement software now.
Read full review Usability We have a very common behavioral health practice. We were stunned to learn that they did not have templates for common procedures. They create every customer system from scratch. That causes unnecessary delay and aggravation. Plus, you can't make any modifications after the fact. Whatever you decided on Day 1 you are stuck with.
Read full review Support Rating UpToDate provides evidence-based, currently relevant medical information in an easy and clear method. The software has directly helped me stay up to date in medical treatments and new information on etiology of diseases. This information has directly and positively improved my care and treatments for various musculoskeletal conditions and diseases.
Read full review Alternatives Considered NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!
Read full review UpToDate offers a much more comprehensive tool when compared with Epocrates. Although both provide good drug references UpToDate goes far beyond the Epocrates tool in terms of clinical disease diagnostic data.
Read full review Return on Investment We love the ease of use, it really creates a smooth process between departments. We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error. The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues. Read full review Improves patient care. Improves provider treatment plans. Updates clinical standards and treatment options. Read full review ScreenShots Qualifacts Insync Screenshots