Piper the AI SDR by Qualified vs. Rasa

Piper the AI SDR is perfect for a global marketing team who wants to have greater control over conversations that are happening on the website. She does an excellent job of qualifying leads and getting meetings booked. In addition she does an excellent job routing people to support and away from sales if that is not an area they are interested. There aren't many areas we have found Piper to be not appropriate. As we continue to hone in and improve her capabilities.

Incentivized

Rasa Pro is well suited for corporate use and for chatbots which require backend connections. Smaller chatbots with a few flows might be better served with a simple dialogue engine and custom AI agents, or Rasa Open Source. Rasa does not come with its own complex vector database, just in-memory FAISS and connectors to external vector DB's such as Milvus and Qdrant. It provides only a basic document parser and embedder for FAISS. If you need to build a RAG focused chatbot around a large knowledge base with complex documents, e.g. lots of MS Word or PDF files, you'll have to build a separate document parser and embedder, as well as your own semantic search engine

Incentivized

• Good insight into what product the prospect is interested in
• Engage the prospect when they are at the researching phase and form a human connection
• Know when prospects that you are actively targeting are on the website and use that in messaging

Incentivized

• Rasa team has Top notch AI knowledge
• Greate customer support, by listening towards the clients needs.
• And building future proof solutions around client Business Requirements within dazzling timeframes

Incentivized

• Piper the AI SDR can get tripped up when someone asks a question we weren't prepared for. Example Does the webinar cost money? Of course not but we didn't specifically put anywhere that it doesn't, and she can get confused
• Piper the AI SDR can sometimes get overzealous and try do things she isn't able to like help someone download an ebook
• There are some trigger limitations for email but we are aware it is on the features roadmap

Incentivized

• No-code apps could be improved
• Online docs can be messy
• Steep learning curve

Incentivized

Overall it's a great product with new features coming out quarterly. With the help from our CSM the setup time was quick and painless and we were able to seamless transition our sales team out of qualified. We immediately saw a simplification in terms of the amount of upkeep our operations team had to do to keep branch tree logic updated and could then pivot to just focusing on improving our responses within Piper the AI SDR.

Incentivized

With the help of dedicated team - documentation and video resources it is relatively easier to build. We prioritized pro-code usage to begin with launch.

Incentivized

Rasa support has been very responsive, trying to fix any reported issues ASAP. They've also listened to many requests for improvement. The Rasa features and changelog are well documented

Incentivized

We chose Qualified over their competitors because of our interactions with their team and the product. Their team made it feel like this was a partnership and that we weren't just some other customer. Implementation was fast and the tool is very user-friendly. Their customer support is next level and we really appreciate that. All in all, we love their implementation time and great service

Incentivized

Incentivized

• Useful to attract new consumers.
• Take steps to expand the portfolio of projects.
• To increase conversion rates, use visualization and live chat in addition to voice calls.
• Save time for engineering and contracting teams.
• Enable artificial intelligence to forecast purchase intent so sales professionals can focus on accounts that are ready to buy.
• Drive lead generation, pipeline, and revenue for sales and marketing teams.

Incentivized

• Cost Savings & Efficiency
• Increased Conversion Rates
• Improved Customer Satisfaction
• Operational ROI

Incentivized