What users are saying about
Top Rated
15 Ratings
Top Rated
15 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

QuestionPro

I would recommend it for VERY simple projects. For anything that requires extensive programming, it's probably better to have a professional survey programmer develop the code rather than the research manager or director. Otherwise, it's an easy to use and intuitive program. It's also a good option if pricing is a concern.
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Feature Rating Comparison

Survey Format & Appearance

QuestionPro
9.0
Survey templates
QuestionPro
9.0
Themes
QuestionPro
9.0
Custom logo/branding
QuestionPro
9.0

Survey Content

QuestionPro
9.7
Changes to live survey
QuestionPro
10.0
Question design help
QuestionPro
10.0
Multiple question types
QuestionPro
9.0

Survey Logic

QuestionPro
8.0
Survey logic flexibility
QuestionPro
8.0

Survey Reporting & Analytics

QuestionPro
9.0
Response tracking
QuestionPro
9.0
Data export
QuestionPro
9.0
Standard reports
QuestionPro
9.0
Custom reports
QuestionPro
9.0
Analytics
QuestionPro
9.0

Survey Administration & Security

QuestionPro
9.5
Access controls
QuestionPro
9.0
Compliance
QuestionPro
10.0

Survey Distribution

QuestionPro
8.5
Vendor-offered crowdsourcing
QuestionPro
9.0
Respondent restrictions
QuestionPro
8.0

Pros

  • Once you have designed a survey it is easy to send out to respondents and administer.
  • QuestionPro offers a wide range of question types and sophisticated options such as randomization of responses and logic trees.
  • QuestionPro generates basic charts that are decent for visual inspection of results of survey.
  • Earlier versions of the user interface were intuitive and easy to use.
Donald Sull profile photo

Cons

  • Pricing. Although the pricing is reasonable, you are forced to pay for the more advanced features which you forget until you've already built the survey and then require the one feature that is not in your license.
  • Attachment storage. There is limited storage space available unless you want to pay. This is usually not an issue if you are using it strictly for surveys as opposed to forms.
Scott Johnson profile photo

Likelihood to Renew

QuestionPro7.6
Based on 6 answers
It's a fine product, but it's also a very competitive field, so it wouldn't take much to knock QuestionPro from top tier status. I would like to see more functionality in all programs, so whichever program does that first is likely to get my money in the next round of budgeting.
No photo available

Usability

QuestionPro8.6
Based on 2 answers
For the countless surveys I have created over the last four years, I never had a major problem.
John Baumgardner profile photo

Support

QuestionPro7.0
Based on 1 answer
They offer email, chat, and phone support. I have used the chat support several times. Response time was fast, but the rep did not always have the answer. Inquiries are answered quickly and thoroughly.
Scott Johnson profile photo

Implementation

QuestionPro9.0
Based on 1 answer
Try every feature and test take your surveys multiple times, running through different scenarios.
Scott Johnson profile photo

Alternatives Considered

QuestionPro is better or on par with these programs. I would say that it's better than SurveyMonkey and Zoomerang, as it's more customizable and professional "looking". It's on par with Qualtrics as it has a lot of the same functionality and customizability. The relative strength of QuestionPro is that it's easier to use out of the box compared to Qualtrics.
No photo available

Return on Investment

  • For a non-technical person, it may be a bit complicated software.
  • Customer service is great. Whenever I reach them they are always ready to assist you and I liked that.
  • Truly safe and reliable product and has a great interface.
Asia Kwiatkowska profile photo

Pricing Details

QuestionPro

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details