Likelihood to Recommend When I first started using QuickBooks Desktop Enterprise for my non-profit 7 years ago, there were some struggles, but updates they have made to the product have been great and improved a lot of the functions that were a struggle. It is super helpful for handling specific non-profit needs where the normal QuickBooks, while great, is set up for for-profit businesses. The ability to enter donations and allocate them by classes that I set up is an invaluable tool.
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Now that they have changed to a yearly subscription-based model, the cost to purchase Wasp Inventory software is much more expensive. So, I would have to say you'd need to be a mid-sized school or business to find the cost offset by the usability and functionality of the software. If budgetary issues aren't a concern - then this would be a perfect solution to anyone looking for a full suite for Inventory Control
Read full review Pros Detailed organization of financial information Several security measures and double check systems to ensure incorrect entries aren't made. This prevents accidental errors and protects the company from fraud. Ease of overall use Reporting can be as detailed or as general as you prefer. Each report allows you to look at the overall picture or access specific details of each aspect of the company financials. Read full review Wasp Barcode Technologies
Inventory Tracking Product Costing User Management Read full review Cons The software becomes "cranky" more often than I would like. A quick data scan on the server usually helps, but if I am out the staff get pretty stressed. Record Retention is not working with QuickBooks. Should there be legal action requesting records for 20 years ago the records will be there - not advisable. Upgrades are quite time consuming as I have to "touch" every computer using the software. Read full review Wasp Barcode Technologies
Better communication during updates. I don't really have any other issues. Read full review Likelihood to Renew We've been using QuickBooks Enterprise Solutions from when the business started, 11 years ago. I don't see us changing programs any time soon as it is working pretty well for us now. It would be extremely time consuming to start from scratch with a new accounting or inventory management program.
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Usability I like the QuickBooks Enterprise edition so much I moved my company to it this year. I like the overall functionality of the program and I am very familiar with the user interface which makes my job easier. One of the things I dislike about the online version it is not modeled after the desktop edition and I have a hard time getting around in the program.
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Reliability and Availability They have always been available to meet our needs when we need it. We have had zero complaints with getting the assistance we need.
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Performance QB is a good and reliable system. We probably should have explore the other modules rather that jump in to the conclusion that we needed a new ERP.
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Support Rating Very rare do I call the Quickbooks Enterprise Solutions support staff and I get a customer service associate quickly. On average, my wait time is near an hour, and at times even longer. After spending the first three minutes discussing my problem, they then begin to poke and prod around, sometimes the questions continue. But 80% of the time, the problem is over their head and they have to escalate the issue. The only problem is this escalation arrives usually after spending forty-five minutes poking and proding around but learning nothing. In short, my experience is rarely all that well, let alone great
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In-Person Training It is a very easy system to learn, so with the help it was even easier. QB is a good solid system, but it lacks some of the complexity other systems have. with QB you need to get additional modules to get the same functionality that other systems offer standard
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Online Training easy to learn system, specially with some kind of support. Just like with any other system, things get lot easier if you have guidance to lead you in your search for answers. having said that, QB is very easy to use and very easy to teach. you wont spend much time memorizing where to click.
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Implementation Rating If you're loading QuickBooks Enterprise Solutions onto a computer that you're going to directly log into, you should be able to do it yourself. If you are going to connect to a server through a network or remote connection, you should probably have a professional IT person set it up for you.
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Alternatives Considered We have selected this product as it is affordoable in terms of pricing and features too. Our clients is geeting lots of benefits by using this product. By using QuickBooks desktop client also manage the information realted to financials and also get the clear picture for the future by using the accounting information from this product.
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Wasp is a standalone asset tracking application whereas
IssueTrak 's asset tracking was a module available in their helpdesk ticketing platform. It's not an apples to apples comparison at this point. Wasp I feel is more robust in the feature set available but
IssueTrak has a more modern interface and intuitive GUI
Read full review Scalability It has worked for our small company in every way. We have very little issues with the software and when we have had problems, Intuit has stepped up and resolved in promptly.
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Return on Investment Good value for the price. The initial setup was quick and easy. When properly set up and processes are followed it's decent at managing inventory which is something we had problems with. Have to have a dedicated employee to builds. Rolling up costs in multi-level BOM's is a project each time we have to review costs, it's very time consuming to manually update all assemblies. Read full review Wasp Barcode Technologies
We have relied on this software for the last 10 years that I have been with the company - and it has been perfect. But their change in purchasing model may have us looking elsewhere for a new inventory software. I have saved countless hours of manually importing items by simply "duplicating" objects so that all hardware information, computer model. etc are retained - while new serial numbers can be input to create unique inventory items. Read full review ScreenShots