Good sidekick
Scott Romero | TrustRadius Reviewer
Updated March 08, 2016

Good sidekick

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with QuickBooks Enterprise Solutions

Financial statement preparation, accounting record keeping.
  • drill down to the transaction level
  • easy to learn very intuitive
  • solid reporting capabilities
  • consolidations. We have 10 companies but need to consolidate in excel.
  • I was not able to open more than 2 companies at the time.
  • expense allocation module (dimensions) would be great.
  • we got the GL piece only and that made it hard to get 100% satisfaction. Our company could have benefited from all the other modules/advance features
  • QB does a good job for its intended purpose.
  • We are happy with the ROI we got, but now our needs are bigger
We actually are replacing QB with Sage 300
If you have a multiple company with different currency setup, QB might not be the right choice.

QuickBooks Desktop Enterprise Feature Ratings

Accounts payable
8
Accounts receivable
8
Cash management
7
Bank reconciliation
6
Expense management
6
Time tracking
5
Role-based user permissions
9
Single sign-on capability
9

Using QuickBooks Enterprise Solutions

10 - accounting
  • record keeping
  • financial statements
  • accounts payable
  • none, we got what we expected.
  • see above
  • see above
  • none, we are replacing it
  • see above
  • see above
We are getting Sage 300 due to increased business complexity

Evaluating QuickBooks Enterprise Solutions and Competitors

Yes - Quick books replace excel. we were operation out of excel to conduct all of our accounting functions. we did not properly anticipated the fairly rapid expansion we went thru. we should have gotten not just the GL module but all the other feature that we needed later on avoiding so many headaches
  • Price
we were on a tight budget and we were a new company with very little complexity and volume. QB was the perfect choice then and has served us well. The ease of use and reliable platform were key to get us going. we knew we were going to grow, but the deciding factor was always price.
I would have chosen all the bells and whistles from the get go rather that waiting for the volume and complexity to come. it was very difficult to even find the time to do the analysis needed to determined what solution the company was going to adopt because we were operating only out of the GL module

QuickBooks Enterprise Solutions Implementation

Change management was minimal - we were a new company and we chose QB from the get go.
  • none really
  • training
  • the normal headaches, but nothing too difficult

QuickBooks Enterprise Solutions Training

  • Online training
  • In-person training
  • Self-taught
It is a very easy system to learn, so with the help it was even easier. QB is a good solid system, but it lacks some of the complexity other systems have. with QB you need to get additional modules to get the same functionality that other systems offer standard
easy to learn system, specially with some kind of support. Just like with any other system, things get lot easier if you have guidance to lead you in your search for answers. having said that, QB is very easy to use and very easy to teach. you wont spend much time memorizing where to click.
Not very easy in the beginning. just like with any other system, things get lot easier if you have guidance to lead you in your search for answers. having said that, QB is very easy to use and very easy to teach. you wont spend much time memorizing where to click.

Configuring QuickBooks Enterprise Solutions

we got the GL module so it was very easy to configure to our needs
My suggestion would be to get as many modules you think you will need. We only got the GL piece and then found that the business needed a lot more and decided to go with a different ERP. what a pain!!!
No - there is no facility to customize the interface
No - we have not done any custom code
we did not do any custom work on it.

QuickBooks Enterprise Solutions Support

I didn't get a solution at the first call. I had to call the following day.
ProsCons
Support cares about my success
Quick Initial Response
Slow Resolution
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
No - at this point the system is getting replace
I think the support is what the industry average is. I did not find it "exceptional"

Using QuickBooks Enterprise Solutions

It is very easy to use, however it is not a very strong system.
ProsCons
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • JE preparation
  • Drill down detail
  • report creation
  • expense allocation
  • consolidations
  • intercompany eliminations

QuickBooks Enterprise Solutions Reliability

It is not a fair rating because we did not invest in different modules to accommodate for business grow and complexity expansion.
I really did experience any event that required that much attention. for the most part the system is reliable and does not break down
QB is a good and reliable system. We probably should have explore the other modules rather that jump in to the conclusion that we needed a new ERP.

Integrating QuickBooks Enterprise Solutions

It is an unfair rating. we did not integrate any systems to QB because the QB platform was deemed to weak.
  • LA pro
  • ADP
  • Banking systems
We didn't get to integrate any of it. We realized that all of our business needs would be best addressed by getting a new ERP system. We should have develop the other modules and add more muscle to the system.
  • none
unfortunately we chose to go with Sage 300 because of its stronger integration capabilities and standard modules that come separately in QB.
no integrations took place
stick with sequel base partners

Relationship with Intuit

The vendor never really approached us to find out if we needed extra help. had they done that, maybe I would have explore a little deeper and stick with the QB solution rather that change to a new ERP. The vendor did not know my business and didn't try to develop a relationship.
It was not easy at all because the vendor never made itself curious about my business needs. I was completely ignorant about the full range of QB capabilities. We could have solve many of our problems by developing the more sophisticated modules rather that choose a new ERP. There was not expressed interest by the vendor to push the product.
I don't recall. The purchase was done before my time.
even if you buy off the shelf, you should make sure that the vendor knows your business well enough as to make the right recommendations and provide the right solutions. explained in detail what your vision is and allow him the time to present all possible solutions. it is important to get this right from the get go.

Upgrading QuickBooks Enterprise Solutions

  • we did not upgrade
  • we replaced the system
  • we replaced the system
  • consolidation
  • multicurrency
  • enhance reporting capabilities