Updated March 08, 2016
Score 7 out of 10
Overall Satisfaction with QuickBooks Enterprise Solutions
- we got the GL piece only and that made it hard to get 100% satisfaction. Our company could have benefited from all the other modules/advance features
- QB does a good job for its intended purpose.
- We are happy with the ROI we got, but now our needs are bigger
QuickBooks Desktop Enterprise Feature Ratings
Using QuickBooks Enterprise Solutions
Evaluating QuickBooks Enterprise Solutions and Competitors
Yes - Quick books replace excel. we were operation out of excel to conduct all of our accounting functions. we did not properly anticipated the fairly rapid expansion we went thru. we should have gotten not just the GL module but all the other feature that we needed later on avoiding so many headaches
we were on a tight budget and we were a new company with very little complexity and volume. QB was the perfect choice then and has served us well. The ease of use and reliable platform were key to get us going. we knew we were going to grow, but the deciding factor was always price.
I would have chosen all the bells and whistles from the get go rather that waiting for the volume and complexity to come. it was very difficult to even find the time to do the analysis needed to determined what solution the company was going to adopt because we were operating only out of the GL module
QuickBooks Enterprise Solutions Implementation
Change management was minimal - we were a new company and we chose QB from the get go.
QuickBooks Enterprise Solutions Training
It is a very easy system to learn, so with the help it was even easier. QB is a good solid system, but it lacks some of the complexity other systems have. with QB you need to get additional modules to get the same functionality that other systems offer standard
easy to learn system, specially with some kind of support. Just like with any other system, things get lot easier if you have guidance to lead you in your search for answers. having said that, QB is very easy to use and very easy to teach. you wont spend much time memorizing where to click.
Not very easy in the beginning. just like with any other system, things get lot easier if you have guidance to lead you in your search for answers. having said that, QB is very easy to use and very easy to teach. you wont spend much time memorizing where to click.
Configuring QuickBooks Enterprise Solutions
My suggestion would be to get as many modules you think you will need. We only got the GL piece and then found that the business needed a lot more and decided to go with a different ERP. what a pain!!!
QuickBooks Enterprise Solutions Support
Support cares about my success
Quick Initial Response
Difficult to get immediate help
Need to explain problems multiple times
I think the support is what the industry average is. I did not find it "exceptional"
Using QuickBooks Enterprise Solutions
Easy to use
Technical support not required
Quick to learn
Feel confident using
QuickBooks Enterprise Solutions Reliability
It is not a fair rating because we did not invest in different modules to accommodate for business grow and complexity expansion.
I really did experience any event that required that much attention. for the most part the system is reliable and does not break down
Integrating QuickBooks Enterprise Solutions
It is an unfair rating. we did not integrate any systems to QB because the QB platform was deemed to weak.
- LA pro
- Banking systems
We didn't get to integrate any of it. We realized that all of our business needs would be best addressed by getting a new ERP system. We should have develop the other modules and add more muscle to the system.
unfortunately we chose to go with Sage 300 because of its stronger integration capabilities and standard modules that come separately in QB.
Relationship with Intuit
The vendor never really approached us to find out if we needed extra help. had they done that, maybe I would have explore a little deeper and stick with the QB solution rather that change to a new ERP. The vendor did not know my business and didn't try to develop a relationship.
It was not easy at all because the vendor never made itself curious about my business needs. I was completely ignorant about the full range of QB capabilities. We could have solve many of our problems by developing the more sophisticated modules rather that choose a new ERP. There was not expressed interest by the vendor to push the product.
even if you buy off the shelf, you should make sure that the vendor knows your business well enough as to make the right recommendations and provide the right solutions. explained in detail what your vision is and allow him the time to present all possible solutions. it is important to get this right from the get go.