Rakuten Viber vs. Ringover Business Phone System

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Rakuten Viber
Score 7.8 out of 10
N/A
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
$0.02
Per Minute
Ringover Business Phone System
Score 8.2 out of 10
N/A
Ringover is a business phone system that gives users unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and features focused on improving team productivity. Users can integrate Ringover with major CRMs (Salesforce, HubSpot, Pipedrive etc.) or with their helpdesk tools. Ringover aims to make professional communications possible anywhere in the world - all it takes is an internet connection.N/A
Pricing
Rakuten ViberRingover Business Phone System
Editions & Modules
USA
$0.019
Per Minute
UK
$0.019
Per Minute
No answers on this topic
Offerings
Pricing Offerings
Rakuten ViberRingover Business Phone System
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Rakuten ViberRingover Business Phone System
Top Pros
Top Cons
Features
Rakuten ViberRingover Business Phone System
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Rakuten Viber
9.5
13 Ratings
15% above category average
Ringover Business Phone System
9.0
1 Ratings
9% above category average
Hosted PBX9.56 Ratings9.01 Ratings
Multi-level Interactive Voice Response (IVR)9.78 Ratings9.01 Ratings
User templates8.87 Ratings9.01 Ratings
Call reports9.89 Ratings9.01 Ratings
Directory of employee names9.78 Ratings9.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Rakuten Viber
9.3
15 Ratings
10% above category average
Ringover Business Phone System
9.0
1 Ratings
6% above category average
Answering rules9.59 Ratings9.01 Ratings
Call recording9.79 Ratings9.01 Ratings
Call park8.84 Ratings9.01 Ratings
Call screening8.89 Ratings9.01 Ratings
Message alerts9.814 Ratings9.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Rakuten Viber
9.5
13 Ratings
14% above category average
Ringover Business Phone System
9.0
1 Ratings
8% above category average
Video conferencing9.513 Ratings9.01 Ratings
Audio conferencing9.713 Ratings9.01 Ratings
Video screen sharing9.05 Ratings9.01 Ratings
Instant messaging10.09 Ratings9.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Rakuten Viber
10.0
18 Ratings
18% above category average
Ringover Business Phone System
9.0
1 Ratings
8% above category average
Mobile app for iOS10.017 Ratings9.01 Ratings
Mobile app for Android10.017 Ratings9.01 Ratings
Best Alternatives
Rakuten ViberRingover Business Phone System
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Rakuten ViberRingover Business Phone System
Likelihood to Recommend
9.6
(18 ratings)
9.0
(1 ratings)
Support Rating
9.4
(7 ratings)
-
(0 ratings)
User Testimonials
Rakuten ViberRingover Business Phone System
Likelihood to Recommend
Rakuten Group
As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
Read full review
Ringover
The Rover Business Phone System features are very responsive and powerful to provide the best and most accurate communication across teams and its Audio quality is excellent. Finding the call records is easy and management of different conversations is excellent and effective analytics are quickly created through Ringover Business Phone System capabilities and I have to mention its reporting ability is on top.
Read full review
Pros
Rakuten Group
  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
Read full review
Ringover
  • Managing various call records is effective.
  • Creating reports for the project is excellent.
  • Engagement and files conversion are effective through this software.
Read full review
Cons
Rakuten Group
  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
Read full review
Ringover
  • When new to the product, managing multiple call records is tricky.
  • The ability to convert all files formats can be advanced.
  • Functions for notification can be reliable.
Read full review
Support Rating
Rakuten Group
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Read full review
Ringover
No answers on this topic
Alternatives Considered
Rakuten Group
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
Read full review
Ringover
No answers on this topic
Return on Investment
Rakuten Group
  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
Read full review
Ringover
  • Rover Business Phone System is a great new effective project communication and perfect call records keeping solution.
  • It's a very intuitive platform to provide predictive analytics and extremely excellent customer management products.
  • The effective file conversation and its data integration capability are good, and reliable for project collaboration.
Read full review
ScreenShots

Ringover Business Phone System Screenshots

Screenshot of Enhance your team's productivity with Ringover's dashboard