It provides me with 360° of security and privacy safeguards when it comes to the privacy of my personal conversation data.
May 04, 2022

It provides me with 360° of security and privacy safeguards when it comes to the privacy of my personal conversation data.

Samira Islam Resmi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rakuten Viber

It is one of the greatest VoIP software packages available. Its capabilities such as instant messaging, voice calling, and video calling have revolutionized the modern digital world. People utilized Rakuten Viber for personal and business purposes throughout the COVID-19 pandemic, and the program helped significantly to the advancement of society. Viber's
group calling options are one of the nicest features

Pros

  • File sharing made simple
  • Chat service with a lot of features
  • Identity theft protection that is effective
  • Video calls can be transferred between a computer and a smartphone

Cons

  • Almost no collaboration tools exist. It should improved.
  • Inserted advertisements
  • In video chats, there were just two people present. It should improved.
  • Rakuten Viber allows me to delete any type of message I've sent
  • Rakuten Viber can't access or read my private conversations in the first place, Viber can't sell them.
  • Hidden Chats allows me to keep whatever chats I want away from my main chat list, so they don't show up in my main chat list. Only a PIN that I set gives me access to Hidden Chats.
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.

Do you think Rakuten Viber delivers good value for the price?

Yes

Are you happy with Rakuten Viber's feature set?

Yes

Did Rakuten Viber live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Rakuten Viber go as expected?

Yes

Would you buy Rakuten Viber again?

Yes

Rakuten Viber, unlike other messaging applications, cannot read my personal chats, which include one-on-one, group, audio, and video calls. Because Rakuten Viber employ end-to-end encryption by default, anyone can't read my messages. This means that all of my personal and group communications are fully encrypted, so that only I and the people with whom I am communicating can read or hear them.

Rakuten Viber Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
9
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
9
Call screening
9
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
9
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10

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