Viber: Same features as WhatsApp, but still not as popular
Victoria Loza | TrustRadius Reviewer
February 12, 2020

Viber: Same features as WhatsApp, but still not as popular

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Viber

Viber is used between colleagues. It is used for communication outside of the office, as well as informal video conferencing sessions. It also is used to informally share files and documents to a larger group of people. As it can be installed on one's computer and used on one's phone through the app, it offers extra convenience for those who are also doing jobs remotely and who may be traveling at times.
  • Sharing high-quality jpegs.
  • Offering video conferences.
  • It is used by a smaller audience than its competitor, WhatsApp.
  • The filesharing size is relatively small.
  • Viber has facilitated remote communication between me and my co-workers.
  • It has created a convenient way for small-size file sharing.
Viber comes close to WhatsApp with its similar features, that said, I still prefer WhatsApp as more friends and coworkers use it. I prefer to use Slack for my other profession as a remote English teacher as it allows me to get notifications in a format that avoid annoying "chain messages".
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.

Do you think Rakuten Viber delivers good value for the price?

Yes

Are you happy with Rakuten Viber's feature set?

Yes

Did Rakuten Viber live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Rakuten Viber go as expected?

I wasn't involved with the implementation phase

Would you buy Rakuten Viber again?

No

Viber is well suited for sending informal and formal messages amongst friends, family, and co-workers. It is less appropriate for sending notices to a large group of individuals at once in a large company, where applications like "Slack" are more appropriate. Due to its level of popularity, Viber might be overrun by WhatsApp as users are more likely to have installed its competitor.

Rakuten Viber Feature Ratings

Directory of employee names
6
Call recording
8
Message alerts
8
Video conferencing
8
Audio conferencing
8
Video screen sharing
7
Instant messaging
8
Mobile app for iOS
8
Mobile app for Android
8