Rakuten Viber Review
December 03, 2021

Rakuten Viber Review

Alexis Blanco | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rakuten Viber

Rakuten Viber is mostly used in group chats which are like one-on-one conversations. You can react and reply to messages, send a GIF, upload your files, and send a voice meme or voice message. We mostly used it because of the safety that it offers, since all of the data is stored on a secure server, it is very easy and accessible.
  • Its easy, fast and free
  • Messages, calls (video/audio)
  • Emojis or stickers is a big plus to add exciting content during a conversation
  • I believe it does not require improvement at this moment.
  • None at this moment.
Rakuten Viber is overall the best. Hands down!!! Even though the other products have their own use and they are well functioning in the market, but Rakuten Viber is still top notch!

Do you think Rakuten Viber delivers good value for the price?

Yes

Are you happy with Rakuten Viber's feature set?

Yes

Did Rakuten Viber live up to sales and marketing promises?

Yes

Did implementation of Rakuten Viber go as expected?

Yes

Would you buy Rakuten Viber again?

Yes

As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue)
Overall that is the only issue that is present or consistent.

Rakuten Viber Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
8
User templates
8
Call reports
9
Directory of employee names
8
Answering rules
7
Call recording
8
Call park
8
Call screening
8
Message alerts
9
Video conferencing
7
Audio conferencing
8
Video screen sharing
9
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10