Best private messaging app, good for business as well
November 29, 2018

Best private messaging app, good for business as well

Filip Witkowski | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Viber

Usually Viber is used for personal communication. We use Viber within the team in addition to Slack, because Viber is attached to the phone number of each team member is gives the ability to quickly communicate especially after working hours. It is also good for communicating with outside team members, and with other stakeholders or clients. Once you know someone's phone number, you will get that person's Viber account. A lot of people have Viber, especially outside USA (in Europe), which makes reaching these people easier.
  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
  • Viber updates could allow updating images as well.
  • Message status: the previous versions of Viber had small text saying "sent", "delivered", "seen" (or something similar). It was more clear than the "checked" icons, which are used now. I would love if Viber would allow choice of one of these forms in the settings.
  • Search for text inside conversation would be great feature.
  • The basic version is free and most of the time this is all you need.
  • Easy contacting between team members, stakeholders and clients. Its something hard to measure as ROI, but good communication is key to good business.
It's faster than all of above, better for cross platform communication and unlike the above examples (Skype for Business and Slack), not directly tied to organization. Its other alternative (not listed on TrustRadius) is WhatsApp, which, in my opinion is a copy of Viber. Viber was first, and whatever new feature Viber introduces, I see in WhatsApp after a few days/weeks.
It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike Slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.

Rakuten Viber Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Message alerts
Mobile app for iOS
Mobile app for Android