Item: Rakuten Viber
Rating: 9
Author: Tigran Petrosyan

Use Cases and Deployment Scope

Rakuten Viber is used by our whole organization. It is a means of communication in our organization. Sometimes when Skype for business is not running properly we have meetings using Rakuten Viber. It helps to be in touch with other colleagues. Last but not least, it allows us to create groups where we discuss some "secondary important" questions.

Pros and Cons

It is very easy to use and is very user-friendly.
You can have high quality video and audio meetings with more than 1 person.
You can upload any type of file in Viber (video, audio, text, GIFs, PDF files).
It is a very well known messenger so all people have access to it.

When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
It contains enormous amounts of adds.
There is file sharing limit.

Return on Investment

It helps colleagues be in touch with each other.
It is very comfortable for small distant discussions.
Sometimes workers spend too much time on it, which is not the best thing from the company's perspective.

Support Rating

One time, I had an issue in Viber. My all chats, saved photos, and videos vanished. It was late and I thought that they would not have customer support at such a late time. However, the online service was working properly and they solved my issue really quickly. For this reason, I think that they deserve 10.

Key Insights

Do you think Rakuten Viber delivers good value for the price?

Yes

Are you happy with Rakuten Viber's feature set?

Yes

Did Rakuten Viber live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Rakuten Viber go as expected?

I wasn't involved with the implementation phase

Would you buy Rakuten Viber again?

Yes

Other Software Used

Slack, Sublime Text, Trello

Likelihood to Recommend

If you have a stable wifi connection and you want to have video calls, it is really perfect. The video and audio qualities are really fascinating. Also, you can send files using Viber, however, there is a file size limit so you can not send long videos or big Excel files. Also, it is very comfortable to use to be in touch with your colleagues and friends

Review of Viber

Overall Satisfaction with Rakuten Viber