Likelihood to Recommend Good for an organization who are in health care and in ABA. Not so good everyone else. There are courses specific to the industry, however, the glitches and the lack of support from the customer service staff makes it hard to recommend the product.
Read full review They have a large library - make sure you clearly study the library offerings and choose the courses that are best for you as you will never be able to use all of them. Make sure you survey your user base before purchasing the licensing of the library courses so the courses are 'marked' with an employee in mind to keep costs minimized. Only purchase the Books 24x7 if you have a large IT department - otherwise you might want to lease a smaller content portion. Their Leadership Development, Project Management, business series and critical thinking and technical products are exceptional.
Terri Shearer COO - CLO and Instructional Designer and Program Manager
Read full review Pros The gamification elements are fun, and our staff enjoys decorating their crests. The ability to personalize our reminders ensures that compliance stays top-of-mind. User-friendly doesn't do it justice - zero training is needed on how to use the system because it's so intuitive! Read full review Covers a wide-breadth of topics ranging from desktop / office skills to communications skills to leadership development Offers knowledge portals (Knowledge Centers) around specific topic areas such as Management Development, Six Sigma, Professional Foundations, Sales, etc - that aggregate content from the large Skillsoft resources and present it in a way that is both meaningful and relevant to the learners. Plus, they have editors update the featured topic each month. Include a wide variety of learning media such as eLearning courses, books, book summaries and videos. Read full review Cons Reporting is abominable, hasn't been updated in over 4 years. Organization of courses, modules, training plans, skills checklists, manuals, and tests— a lot of options and very challenging to differentiate Their mobile application is not user-friendly, it crashes, doesn't load certain courses, doesn't play audio on other ones, and has very poor performance. Read full review The platform does have room to improve their response time for assistance. Depending on the issue an internal "help team may be required" They removed what was called "knowledge centers" which could be summed up as an accumulation of books, courses, exams, practice exams, articles and basically any asset within the platform surrounded by a particular subject. This was a great benefit to some of our customer. It was a one-stop-shop but now you would need to search independently for all of those assets. Because the platforms library can be customized its a bit of a struggle to have certain assets changed or modified within Skillsoft. You basically are on their time when it comes to updates or any major changes you as a customer would like to make. Read full review Likelihood to Renew RMLS have become an important component of our agency's support systems. It provides consistent context for education and trainings as well as being flexible to allow staff to access it on their time. We have found many of the content sessions to be very useful for staff development and supportive of our overall agency goals and strategies.
Read full review I would recommend to renew as this is part of our employee development goals and we make a strong commitment to develop employees' people skills. I think SkillSoft has a very innovative approach to develop people's interpersonal skills other than traditional classroom learning.
Read full review Usability It's super easy to use.
Read full review The integration between the main Skillsoft portal and Books24x7 could use improvement. Most users don't realize there is actually a separate books portal because the link to it is not that visible. Yet, once they discover it, they realize that the books portal is actually easier to use to search for books, ebook summaries, and videos.
Read full review Support Rating Read full review Very responsive, knowledge and helpful. They are always focused on ensuring they are doing the very best to support our success.
Read full review Implementation Rating It was very easy to implement. It's cloud based, so the most difficult part was getting users loaded.
Read full review Just that it takes a village. It cannot be done alone. Everyone needs to know what you are doing and what their role is in the implementation. Tightly managing the project management schedule and resources is important in ensuring that everything gets done on time, and with quality. Education is KEY
Read full review Alternatives Considered Relias has significantly more and higher quality training courses and video offerings than any competitor in the space. At the end of the day, it's about the caregivers receiving as much information they can to be successful.
Read full review We chose SkillSoft for the overall ease of use for both our users and our administrators and have a great value proposition. We have continued our contracts for the same reasons and the relationship we have built with our Learning Consultant and Account Representative.
Read full review Return on Investment We have been able to manage a large amount of training for a diverse work force more efficiently. We are adding functionality to be able to use the system to circulate materials to our workforce where documentation of knowledge/understanding is needed, Read full review The ability to have on-demand training saves money in not having to have an in-house trainer. Employees can complete training on their own time (even at home), so if they need more time for a training, they can complete it on their own time. Read full review ScreenShots