Reputation.com vs. UserReplay

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Reputation.com
Score 8.1 out of 10
N/A
Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.N/A
UserReplay
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
UserReplay, from UK-headquartered software company User Replay with offices in France and the US, offers a customer experience management tool dedicated to usability testing of websites, web forms, and web applications.N/A
Pricing
Reputation.comUserReplay
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Reputation.comUserReplay
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Reputation.comUserReplay
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Reputation.comUserReplay
Small Businesses
BrightLocal
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Score 7.7 out of 10
Smartlook
Smartlook
Score 8.3 out of 10
Medium-sized Companies
Sprout Social
Sprout Social
Score 8.4 out of 10
Siteimprove
Siteimprove
Score 8.9 out of 10
Enterprises
Sprout Social
Sprout Social
Score 8.4 out of 10
Contentsquare
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Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Reputation.comUserReplay
Likelihood to Recommend
8.9
(8 ratings)
9.0
(1 ratings)
User Testimonials
Reputation.comUserReplay
Likelihood to Recommend
Reputation.com, Inc
I think Reputation.com is best suited for enterprise applications where you want big-picture results plus the ability to drill-down to specific locations. It is a good solution where you want to consolidate vendors as they have multiple components. Of course, certain components are more of a core competency for them than others. But in general, it's a strong solution.
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UserReplay
Great for online businesses who are well established and want to refine their UX/site performance.
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Pros
Reputation.com, Inc
  • Streamlines reviews across multiple platforms
  • Makes answering reviews/surveys easy across multiple platforms
  • Assists with management of consistent information across online listings
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UserReplay
  • Identifying an issue and quickly understanding what the financial impact is
  • Seeing how users use and interact with your site, by device
  • Reporting on custom events
  • Quickly finding a session and replaying it, to watch it back.
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Cons
Reputation.com, Inc
  • better responses that are more unique
  • would love to be notified as soon as the review comes in also
  • publish our responses for us
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UserReplay
  • Having confidence in the reports/numbers it pulls
  • No function to email out weekly/monthly reports.
  • Insights are sometimes difficult to extract
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Alternatives Considered
Reputation.com, Inc
Reputation.com has a better price point. Reputation has other tools that made us choose them over Binary Fountain. There is another company, although the name escapes me, that has similar services to Reputation, but they put a large focus on Yelp and Apple Maps, as opposed to Reputation who puts an emphasis on Google and Google maps.
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UserReplay
Very well, a similar but different system
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Return on Investment
Reputation.com, Inc
  • Update clientele about important information
  • Available metrics to improve post qualities
  • Daily failures results in less usage due to trust issues
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UserReplay
  • Confirmed our low basket abandonment
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ScreenShots

UserReplay Screenshots

Screenshot of The real-time dashboard provides a single view where you can get instant visibility of alarming trends. In addition, UserReplay will send you email alerts when KPIs fall outside of their normal range.Screenshot of When conversion issues are discovered, the next question will be “what is the impact of this issue on our business?” UserReplay’s unique monetization analysis provides immediate insight into the real financial impact of issues and allows easy prioritization of resolutions.