ResellerRatings vs. RocketData

ResellerRatings is a good tool for collecting ratings and quantifying how satisfied a user is with your website. It is relatively easy to implement and get setup and does have some pre-built widgets for adding reviews to your site. ResellerRatings does require a bit of training to get the hang of the administrative interface and it does require support staff to monitor, flag, and respond to reviews that are submitted (which can be a challenge depending on # of reviews and staffing levels).

Incentivized

For the price, RocketData is a great lead generation tool. It wouldn't be appropriate for company financials, etc. of that nature.

Incentivized

• Manually sending out review requests.
• Easy implementation.
• Responsive support team.

Incentivized

• User experience - smooth, easy to use interface
• Quick generation of contacts as well as a LinkedIn feature to go directly to their page.

Incentivized

• Seller Ratings are available, but Product Reviews for your company shouldn't be part of a paid package.
• Private/Public Replies should allow URLS to be clickable for ease-of-access.
• The "Reports" feature could be explained in more depth.

Incentivized

• Contact information as well as company info is out of date sometimes. Tough to improve on, but there is room for improvement.

Incentivized

ResellerRatings support is pretty easy to get ahold of, and we usually got response within 24 hours.

Incentivized

I have not had to use any support functions as I have had no technical problems with the software.

Incentivized

We use both Trustpilot and ResellerRatings, as they handle slightly different aspects of services (product versus service).

Incentivized

Much easier to use and less clunky of an interface. Also, contact information seems to be more up-to-date.

Incentivized

• ResellerRatings has had a positive impact on ROI by allowing us to quickly gather user ratings/reviews and integrate the aggregate review with Google's paid search ads (via star ratings showing in ads)
• ResellerRatings has also had a positive impact on our business by allowing us to collect reviews and display on our website without the need for internal development resources and IT work (which would have been very costly for us).
• One thing we had wanted to accomplish through the use of ResellerRatings was to display reviews on our website and provide that detail to Google in a consumable format which would result in star ratings showing in our organic search results. However, we were not able to accomplish this and Google never picked up our rating from the ResellerRating's widgets, so that was a bit of a letdown.

Incentivized

• Positive: The ROI has been excellent in the short time we've had the product (less than six months) as we have made numerous connections through data gathering.

Incentivized