Respond.io vs. Text Request

The company's sales funnel support is well represented in Respond.io. I like how its workflow is configured with the initial support bot. It filters and provides a summary of the customer's needs, making the advisor's job easier. Calls are something the platform is sorely lacking. I understand they are under development and something we're eagerly awaiting at the company to be able to track more efficiently on a single platform. La atención del embudo de ventas de la compañía está bien representada en Respond.io me gusta como se configura su flujo de trabajo con el BOT de atención inicial, filtra y me entrega resumen de la necesidad del cliente haciendo más fácil el trabajo del asesor. Las llamadas son algo que le hace mucha falta a la plataforma, entiendo que se encuentra en desarrollo y es algo que esperamos con ansias en la compañía para poder hacer un seguimiento más eficiente en una sola plataforma. This review was originally written in Spanish and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Incentivized

Text Request makes it simple to communicate with your team, clients and their teams. We can send messages and they can respond as quickly as needed and all team members have access to the responses so it makes it easy for us to help our clients and their customers. It does not integrate with Service Monster so I don't use TR for my service businesses, only my scheduling center. Easy way to communicate, ask for payments and reviews and keep conversations going.

• Very easy onboarding process for a variety of different communication channels (easy to do yourself)
• Detailed onboard of new clients with a white glove approach enabling a quick setup
• Constantly innovating, updating, and listening to user feedback to provide a growing platform!

Incentivized

• text clients quickly and efficiently
• Allow all team members to communicate with all clients and keep the conversation going
• Templates to easily send regular texts
• Customer service is better than excellent!

• Improve the quality of calls via WhatsApp
• Multimedia files are frequently affected
• Sometimes contact channels do not allow sending or receiving messages using automated templates
• Mejorar la calidad en las llamadas vía Whatsapp
• Archivos multimedia frecuentemente se ven afectados
• En ocasiones los canales de contacto no permiten enviar o recibir mensajes mediante plantillas automatizadas

• I think so far the only improvement I could suggest would be to be able to "un-send" a text within like 30 secs in case you send something out incorrectly.
• Maybe adding more emojis
• When sending a file make the size of the pic they see bigger

Incentivized

Respond.io is highly intuitive and user-friendly, making it easy for team members across different departments to adopt and use effectively. The features various tools that allow handling and assigning customers rapidly. The small gap preventing a perfect score relates to limited internal collaboration features, relying solely on mentions and notes.

Text Request is very user friendly. I started using the Text Request platform on Day 1 without any specific instructions and I was able to figure it out very easily!

I have never used the support

They offer similar services; the call service, at least, is the one that has the connection, and in some cases we replace one of them with Respond.io and use the other on hand to complement the functions we have.

Zipwhip was our company's go-to text app for years. There is NOTHING that would compete with Text Request. It was so behind it's time. Besides charging for each word typed, the way we needed to use the application just did not fit our needs. We used Zipwhip for at least 5 years and it did not feel like they updated to fit our business needs nor did they implement any strategies that could help our company.

Incentivized

• Thanks to Respond.io, the company has seen a 30% increase in sales, considering only new customers, and the flow of sales messages has increased by 60%.
• Support cycles shortened by up to 50%
• Automation of up to 30% in technical support tasks
• Gracias a Respond.io la compañía a tenido incremento de ventas en un 30% considerando solo clientes nuevos , además el flujo de mensajes de ventas aumento en un 60%
• Ciclos de soporte acortados hasta en un 50%
• Automatización hasta en un 30% en tareas de soporte técnico

• That is not something we see from an office standpoint. This is something that our Headquarters would keep track of.
• What I can say is that the amount of patients being scheduled after implementing TR has been in an upward trend.
• Also patients that missed their appointments are more likely to reschedule when being able to do so with just a text message

Incentivized