REVE Chat vs. Smartsupp

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
REVE Chat
Score 10.0 out of 10
N/A
REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto…
$12
per license per month
Smartsupp
Score 9.5 out of 10
N/A
Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.
$20
per month
Pricing
REVE ChatSmartsupp
Editions & Modules
Standard
$12
per license per month
Advanced
$20
per license per month
Ultimate
$239
per month
Standard
starting at $20
per month 100 to 200 live chat conversations per month
Pro
starting at $30
per month 100 to 800 live chat conversations per month
Offerings
Pricing Offerings
REVE ChatSmartsupp
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$12 per license per monthOptional
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
REVE ChatSmartsupp
Features
REVE ChatSmartsupp
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
REVE Chat
-
Ratings
Smartsupp
8.2
7 Ratings
6% below category average
Chat history and transcripts00 Ratings8.27 Ratings
Chat reporting00 Ratings8.67 Ratings
Chat and web analytics00 Ratings7.97 Ratings
Best Alternatives
REVE ChatSmartsupp
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Medium-sized Companies
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Enterprises
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User Ratings
REVE ChatSmartsupp
Likelihood to Recommend
10.0
(1 ratings)
7.9
(7 ratings)
Usability
-
(0 ratings)
8.1
(7 ratings)
User Testimonials
REVE ChatSmartsupp
Likelihood to Recommend
REVE Systems
The REVE Chat always help me in taking care of the report and analytics. The report of visitor analytics can be viewed on hourly, daily, weekly, monthly and yearly format. This makes my work easy at my office. In the chat history option I was able to download the conversation of my clients which helped me maintaining the archive section.
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Smartsupp
Smartsupp is good for every ecommerce with need to answer questions of clients and comunicate with them. A lot of convesations can be automated, so I need less people to do the same work
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Pros
REVE Systems
  • FAQ Builder is the best feature. It helped me in replying to common customer queries.
  • If the bot is not able to solve the customer's problem then it can be switched to live chat support. It makes my work easy.
  • Support of omni channel is the best. I am able to dandle different social media accounts at one platform.
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Smartsupp
  • Ability for multi-platform login between Android, Apple IOS, and Windows
  • Much less buggy than our previous Chat provider
  • Ability to see Live and Offline visitors
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Cons
REVE Systems
  • There's nothing that can be improved in my opinion.
  • Every feature works well in REVE Chat and works without any difficulty.
  • It's user interface is easy to use.
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Smartsupp
  • I wish we would be able to check ip adresses so we can link the chats so companies before they fill out a contact form
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Usability
REVE Systems
No answers on this topic
Smartsupp
Customer response has been much better.In the past, the conversion rate for our services has been very low, probably due to poor UI/UX.But considering that we were still getting a certain number of conversions, we believe that the demand from users was very strong.With the addition of the chat function, we now have a point of contact with customers who had not converted.
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Alternatives Considered
REVE Systems
One of the main reason for switch to REVE Chat was the user friendly interface. It is very easy to use and understand. REVE Chat is all-in-one platform for live chat Support. Better customisable option was one of the reason for switch. Omni channel is the best. I am about to operate WhatsApp, Messenger chats through REVE Chat platform.
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Smartsupp
All the features found in other programs in Smartsupp are brought together. In addition, the price offer is attractive, and the multitude of selection of options and possible add-ons is very large and tailored to different thresholds, so everyone should choose an offer perfectly suited to their needs. I haven't had the need to use support, so it's hard for me to judge, but the very fact that I haven't had to do so probably speaks well for it.
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Return on Investment
REVE Systems
  • My productivity at my office has increased after using REVE chat.
  • My overall experience with REVE Chat is positive.
  • REVE Chat's chatbot is the best feature. Chatbot has helped with reducing man power at office. Chatbot does all the work.
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Smartsupp
  • It has a very positive impact. I need less workers to do the same job.
  • A lot of communication can be automated - especially answers for simple questions.
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ScreenShots

REVE Chat Screenshots

Screenshot of Screenshot of Screenshot of REVE Chat DashboardScreenshot of Live Chat WindowScreenshot of Visitor AnalyticsScreenshot of Live Chat Window Customization