TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Revel Systems

    Score8.9 out of 10
    N/ARevel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and table management, and also a customer loyalty program.

    $99

    *per month

    Trimble Fleet Mobility

    Score9 out of 10
    N/AN/AN/A
    Pricing
    Revel SystemsTrimble Fleet Mobility
    Editions & Modules
    POS software cost
    $99
    *per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Revel SystemsTrimble Fleet Mobility
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details*This rate is available to clients billed annually who include a 3-year Revel Advantage contract. Minimum purchase of two terminals required. Implementation Fee: On-boarding is $674.00. Flat rate processing fee.—
    More Pricing Information
    Best Alternatives
    Revel SystemsTrimble Fleet Mobility
    Small Businesses
    Square POS
    Score9 out of 10
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Revel SystemsTrimble Fleet Mobility
    Likelihood to Recommend
    9.0
    (6 ratings)
    8.8
    (3 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    7.0
    (3 ratings)
    Usability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (2 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    1.0
    (1 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Revel SystemsTrimble Fleet Mobility
    Likelihood to Recommend
    Revel Systems
    It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous
    Incentivized
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    Trimble
    Appian is well suited for optimization of routes and contrary to what Appian claims, it is not well suited for scheduling.
    Read full review
    Pros
    Revel Systems
    • Revel Systems is a very simple POS to operate for our employees
    • They are constantly improving and updating
    • Revel has integrated with COMO
    • Reporting is very straight forward and easy to use
    Incentivized
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    Trimble
    • Appian is excellent for use in both the analysis arena and ongoing operations support. The speed to solution and quality of solution is at the top of the market.
    • The configurability of the system gives the user the flexibility to address almost any route problem imaginable. Analysts have the ability to recreate the "world" to fit their customer's needs rather than forcing the customer into a predetermined framework.
    • The installation of the software is flexible and can be structured to fit any work group's format, from a centralized core to a distributed mobile analysis team.
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    Cons
    Revel Systems
    • We experienced multiple system failures when first implementing Revel.
    • Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
    • Some reporting limitations that our finance department needed
    Incentivized
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    Trimble
    • Transit times are sometimes inaccurate/inconsistent.
    • Software can slow down as a route file undergoes many changes.
    • Large quantity of input files can sometimes create confusion/inconsistency when route files are shared by multiple users.
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    Likelihood to Renew
    Revel Systems
    We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.
    Incentivized
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    Trimble
    Many issues with the system and I will probably recommend other type of software if the question arises. Because of the investment my company has made, I will use the system for now.
    Read full review
    Usability
    Revel Systems
    It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck
    Incentivized
    Read full review
    Trimble
    No answers on this topic
    Support Rating
    Revel Systems
    We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.
    Incentivized
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    Trimble
    No answers on this topic
    Implementation Rating
    Revel Systems
    Not for this one
    Incentivized
    Read full review
    Trimble
    No answers on this topic
    Alternatives Considered
    Revel Systems
    • Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
    • Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.
    Incentivized
    Read full review
    Trimble
    Appian was best suited for an analysis environment both functionally and from a cost structure standpoint. Other packages are targeting ongoing operations and their cost structures reflect that goal. The purely analytical environment can underestimated in these situations. There is definitely a need for non operation specific analysis tools in the marketplace.
    Read full review
    Return on Investment
    Revel Systems
    • Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
    • We have almost endless data to look back on and help make business decisions
    • It's easy to train, which reduces labor.
    Incentivized
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    Trimble
    • Improved service to customers by being more aware of ETA's and how they relate to each store's receiving hours.
    • Reduced transportation costs in dynamic environment where routes are optimized daily using Direct Route.
    • Better customer service to field by generating e-mail notifications for following day's ETA's, along with notifications when trips are behind schedule.
    Read full review
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