Revuze is a cloud based product experience analytics software solution for development, marketing, and product management teams.
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Yotpo
Score 8.5 out of 10
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Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Yotpo integrates with everyday tools including Google, Instagram, top eCommerce platforms, and other tools in the tech stack.
This platform is of great help for any type of company regardless of its size and number of products or services that can be offered in the market, Revuze will build a better dynamic to respond to your customers and understand the profitability of your products and the rate of consumption , we recommend it for the effectiveness of its mission.
If you need an excellent mechanism to collect and publish customer reviews, Yotpo is the best that we have found. We love the feature set that is provided, even if you are using the basic membership to get started. Where it is really good is the collection and managing of reviews. The email request setup is simple and easy to use. The publishing and commenting on reviews can be managed easily in the backend. It syncs up nicely to our website providers, and we have used it on a few different platforms without any problems. The pricing on it is also very competitive when you price it out against so of the other big-name players in the space.
Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.
I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear.
Live chat is always ready to help. Even when they do not have an immediate answer, we hear back from them within a reasonable time frame. Communication from the account manager is great as well. The team has been very supportive in listening to new ideas, needs, and updates based on real-time on-site data.
Revuze is customer friendly cloud base analytic software which can give reliable data from various websites and platforms. Some findings and statistical tools are better and well elaborated in the reviews than other software. On top of that, pricing and customer support are also good. Revuze is good at dashboards and maintaining the overall quality of output data.
I have only used one other service prior to Yotpo (I don't remember what it was) and Yotpo outperforms them. Yotpo is really intuitive and easy to navigate/install from a Shopify user perspective. When Pixel union releases their customer review service I may try it out since they are my theme provider and it may integrate more seamlessly.
I really like it every time that this program already has the right answers and all the necessary information for each of the customers who ask about our products.
Revuze stands out for being the main program for text analysis and the sample of each one of the data, the interface helps a lot to have a better performance with this software.
