Great! Very happy.
July 21, 2020

Great! Very happy.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Yotpo

Used for the E-Commerce department to collect and aggregate user reviews and photos. We then share this information across the company to help us with our design process, fitting the garments, and creating new products to further expand our assortment. We have also used this to learn about our customer behaviors—we are looking to understand where she is going and how she is wearing our product. This tool has also helped us identify who is wearing our garments, which has been helpful in the design process.
  • Gathering reviews
  • User Q&A
  • Gathering UGC
  • UI on site
  • Slow site
  • Hard to combine UGC albums.
  • More UGC.
  • Aggregated reviews and UGC on our product page.
  • Lower cost.
I have used in the past: Olapic, BazaarVoice, and Pixlee. The simple fact that the team at Yotpo has found a single view tool for ratings, reviews, and user photos has made a huge difference for my (very small) team. This allows for a one-stop-shop approach that we can view and edit in one interface. We are able to combine UGC and review photos into one easy stream and display these easier on the site. Tools in the past have not been able to do this unless there was complex code involved.
Live chat is always ready to help. Even when they do not have an immediate answer, we hear back from them within a reasonable time frame. Communication from the account manager is great as well. The team has been very supportive in listening to new ideas, needs, and updates based on real-time on-site data.

Do you think Yotpo delivers good value for the price?

Yes

Are you happy with Yotpo's feature set?

Yes

Did Yotpo live up to sales and marketing promises?

Yes

Did implementation of Yotpo go as expected?

Yes

Would you buy Yotpo again?

Yes

Great at a one-stop-shop for reviews and UGC. The site tends to be very slow, despite their efforts to update. Great price for this tool and very helpful that it's in one place and not two separate tools to collect this information. This tool has been very helpful across the full organization, making it very easy for me to recommend to an ecommerce colleague.