Gets the job done and offers great value!
June 23, 2021

Gets the job done and offers great value!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Yotpo

I use Yotpo for collecting and displaying product and website reviews. I also currently use Yotpo's customer loyalty rewards program.
  • Collecting reviews
  • Rewards program
  • Integrating existing reviews
  • Minor code issues resulting in the reviews not displaying for google rich snippets
  • Sometimes the rewards page doesn't work
  • Product reviews
  • Star ratings on the website
  • Rewards program
  • The rewards program is easy to gauge ROI and is highly profitable
  • The reviews are more subtle but create a sense of trust with the consumer and I believe they are invaluable
I have only used one other service prior to Yotpo (I don't remember what it was) and Yotpo outperforms them. Yotpo is really intuitive and easy to navigate/install from a Shopify user perspective. When Pixel union releases their customer review service I may try it out since they are my theme provider and it may integrate more seamlessly.

Do you think Yotpo delivers good value for the price?


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Did Yotpo live up to sales and marketing promises?


Did implementation of Yotpo go as expected?


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Overall Yotpo does a great job of managing and displaying my reviews. I use the program with Shopify ad there have been some instances where Yotpo does not function as intended. I've been handed off to my theme creator by Yotpo customer service and my theme creator claims Yotpo has to find where to install the proper code. In these instances, I've had to hire third-party help to get my issues resolved.

Overall the company does a good job, but I think the level of support they offer directly correlates with the paid subscription tier. The lower level tiers have less support.