Yotpo is a Big Help Getting Crucial Reviews for a Small Business
Updated September 23, 2019

Yotpo is a Big Help Getting Crucial Reviews for a Small Business

Vivian Vassar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Yotpo

We use Yotpo to collect reviews for our website and for the products on our website. We wanted a system that would integrate easily on our Big Commerce site. Yotpo was so easy to install, it was ready to go in minutes. The Yotpo reviews collect actual customers experience and this helps new customers make buying decisions. Our customer service department checks the reviews on a regular basis on the Yotpo dashboard. This helps us spot problems with orders and products. We then reach out to the customers to follow up. Yotpo is another way to keep an eye on how our service and products are doing.
  • Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to.
  • With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook.
  • Even the free version has lots of useful features.
  • We use the free version and Yotpo keeps putting up notices and suggestions to use to use the paid version. It gets a bit annoying.
  • I have a bit of difficulty navigating their dashboard. It's not intuitive. I have to refer to my notes each time. There's a lot of information on each screen and I have a hard time seeing where to click to get where I am going. Once I'm on the right page it's fine.
  • It's allowed us to push our popular products by quoting good reviews. We sell more.
  • Yotpo send us email alerts so when we get a review about a problem we can work to correct and update our listing or systems. We use these reviews to connect with customers to do quick follow up and build trust.
  • When we considered changing our website we were happy to find out that our Yotpo reviews could be imported into the new site. This saved us time and it was reassuring to know we wouldn't lose all that work.
Yotpo offers more features such as sharing to social media. It's a one stop place to work on reviews and just reviews - it's not as distracting as working on a site that's about a lot of things. I am focused on the reviews when I log in to Yotpo and I feel I get more done. I still need to explore the site more - I know there are more ways that Yotpo can help my business.
I have never used Yotpo support. I read their help section and usually can figure out the answer myself.

Do you think Yotpo delivers good value for the price?

Yes

Are you happy with Yotpo's feature set?

Yes

Did Yotpo live up to sales and marketing promises?

Yes

Did implementation of Yotpo go as expected?

Yes

Would you buy Yotpo again?

Yes

If you have an ecommerce website Yotpo does the job. It's dependable, easy to install, and you can set up a funnel to get the customer to review your site or product, then ask them to post a review on social media by offering an incentive. If you're a small business this can work as a set it and forget it system that just needs to be checked once in awhile if you are short on time. When you do check in you can push the reviews yourself to social sites. The free version does not do this automatically as far as I know.