Reviewing the reviewer

I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear.

I don't doubt that ongoing support will be sufficient, but we were disappointed in the level of support we received while working through the implementation and account set up. We made a big investment in the platform and felt a bit left to figure it out for ourselves. The account managers are very nice and pretty responsive but don't always have the answers and there is a good amount of back and forth between account managers and technical resources which has resulted in some wasted time.

I think Yotpo is a great service and platform for any business, especially a retail/ecomm business, who is looking for a way to collect, moderate and publish reviews as social proof for their brand and products. I think the features are largely there and relatively easy to use, however, my reservations around recommending them more strongly comes from the headache we experienced trying to implement and launch with them. We took it upon ourselves to do a very custom email template and to do some of the implementation work in house which caused a number of snags and delays, but you would think even going with a custom approach, things could have gone a lot more smoothly.