Best Review Tool from a Value and Ease of Operation Standpoint
December 04, 2019

Best Review Tool from a Value and Ease of Operation Standpoint

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Yotpo

We use Yotpo on a few different websites that we own and couldn't be more pleased. We use it for onsite reviews, we push reviews into our Facebook feed, and we also use a testimonial page to showcase the reviews that we have. We use the review tab widget so that every page of our website has quick access for customers to see real reviews. We love Yotpo and couldn't run our business without it.
  • Reviews are easy to manage, obtain, and publish.
  • Onsite display and customizations are awesome.
  • We use it to promote other items and popular products.
  • Push to social channels is simple and effective.
  • We don't have anything that we would want to change, it does everything that we need it to do and are very pleased with it.
  • Positive ROI right out of the gate. We imported reviews from another review system and saved money.
  • Improved site conversion rate because of display options, including product page, review tab, and testimonial page widgets.
  • Easy to push reviews to our social channels to show off in our feeds.
We like Yotpo because they offer all of the same features and suite of tools, and they do it at a fraction of the price. We see no benefits in paying a whole lot more money for no added benefit. Yotpo handles our customer reviews perfectly for our needs and gives us everything that we need to manage, respond, and gather reviews for our products and website.
We have never really had any issues that needed a lot of customer support, but we have used their chat system and their email support a few times and gotten quick responses, and our issues resolved quickly. They have been very helpful to us when we did have issues, but the best part of their support is that the system works so well that you don't need their support. Making a functional, great product is the best customer support they could have provided to us!

Do you think Yotpo delivers good value for the price?

Yes

Are you happy with Yotpo's feature set?

Yes

Did Yotpo live up to sales and marketing promises?

Yes

Did implementation of Yotpo go as expected?

Yes

Would you buy Yotpo again?

Yes

If you need an excellent mechanism to collect and publish customer reviews, Yotpo is the best that we have found. We love the feature set that is provided, even if you are using the basic membership to get started. Where it is really good is the collection and managing of reviews. The email request setup is simple and easy to use. The publishing and commenting on reviews can be managed easily in the backend. It syncs up nicely to our website providers, and we have used it on a few different platforms without any problems. The pricing on it is also very competitive when you price it out against so of the other big-name players in the space.

Using Yotpo

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Gathering reviews from customers.
  • Publishing reviews.
  • Pushing reviews to Facebook and Twitter.
  • Respond to customer reviews.
  • Integrate reviews onto website.
  • It is all pretty simple.
Yotpo is very well designed, and the backend dashboard is simple to use and easy to figure out. They have developed an amazing platform that anyone with any background managing and running a website should have no problem learning. I think that I played with it for about 10 minutes and was in complete control of everything that I needed to do. It is a very well designed system that integrates very easily into several website providers.