What users are saying about

Yotpo

12 Ratings

Yotpo

12 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Yotpo

Yotpo is a great tool for any organization that has a dedicated full-time resource for the process and elevation of customer reviews. There is workable automation within the tool but apart from the proactive pursuit of reviews, it offers little. Responses to Q and A are 100% manual. Responses to 1 - 3-star reviews are 100% manual in their moderation. There are additional teams whose services can be purchased at an additional cost to help alleviate some of the resource bandwidth consideration, however, Yotpo really only provides depth and help when serviced by a dedicated individual.
Zach Shelley profile photo

Pros

  • Automated eMail requests for Product and Service Feedback
  • Product Content Generation
  • Providing Customer to Customer Review Structure
Zach Shelley profile photo

Cons

  • Expensive at first glance -- but after considering the impact on our business, it was a no-brainer.
John Wilkinson profile photo

Likelihood to Renew

Yotpo5.0
Based on 1 answer
Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.
Zach Shelley profile photo

Alternatives Considered

We experimented briefly with the Shopify Reviews app, but saw almost no response as the emails had to be sent manually or otherwise automated. Yotpo made it super easy and our response rate is very good now. You can do the math for your business, but if it helps drive X additional sales and costs you Y for the software
John Wilkinson profile photo

Return on Investment

  • Hard to measure directly, but we know that sales are growing and that positive product/site reviews are helping reinforce customer interest/confidence.
John Wilkinson profile photo

Pricing Details

Yotpo

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Yotpo Editions & Modules
Yotpo
Edition
Pricing starts from
$491
1. per month
Additional Pricing Details