Likelihood to Recommend
At the right sales volume, Yotpo is a great tool for automating the review request process and adding great user generated content/reviews to your e-commerce sites. It just works and runs in the background without any additional effort. Setup is easy and customer support is fantastic. The onsite widget is easily customizable to match your site's branding and design.
- Automated review request emails -- don't have to worry about sending these manually and they get a great response rate.
- Onsite reviews -- The reviews widget on product pages helps build confidence and credibility.
- Moderation -- Through the moderation dashboard, we can easily respond to both positive and negative customer experiences.
- Q&A -- Customers can post a question to a product page and other customers can respond.
Likelihood to Renew
Based on 1 answer
Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.
We experimented briefly with the Shopify Reviews app, but saw almost no response as the emails had to be sent manually or otherwise automated. Yotpo made it super easy and our response rate is very good now. You can do the math for your business, but if it helps drive X additional sales and costs you Y for the software
Return on Investment
- Hard to measure directly, but we know that sales are growing and that positive product/site reviews are helping reinforce customer interest/confidence.
Premium Consulting/Integration Services
Entry-level set up fee?
Yotpo Editions & Modules
Pricing starts from
1. per month