Yotpo

Yotpo

77 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Yotpo	Score 8.4 out of 10	N/A	Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Yotpo integrates with everyday tools including Google, Instagram, top eCommerce platforms, and other tools in the tech stack.	$799 per month

Pricing

Yotpo

Editions & Modules

Premium: $799
per month
Free: Free
Includes 50 Monthly Orders

Offerings

Pricing Offerings
Yotpo
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Yotpo
Considered Both Products	Yotpo Vuyile Mthethwa Founder/CEO Chose Yotpo Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Integrate with the tools you use every day, including Google, Instagram, top eCommerce platforms, and the rest of your tech stack. Yotpo is a Forbes … Incentivized Helpful? Verified User C-Level Executive Chose Yotpo I've followed Yotpo for some time. What always held me back was the cost and year-long commitment. Ultimately, we selected Yotpo because of the syndication, which would allow us to use reviews on two different sites. Helpful? Verified User Director Chose Yotpo I have only used one other service prior to Yotpo (I don't remember what it was) and Yotpo outperforms them. Yotpo is really intuitive and easy to navigate/install from a Shopify user perspective. When Pixel union releases their customer review service I may try it out since … Incentivized Helpful? Kylee Hoynacki Digital Advertising Manager Chose Yotpo We haven't worked with other loyalty or review platforms, however, we've worked with other SMS providers in the past. I feel that Yotpo's SMS Bump is much more robust and has better integrations than the other platforms. It's also much easier to manage than the other platforms. Incentivized Helpful? Verified User Director Chose Yotpo I have used in the past: Olapic, BazaarVoice, and Pixlee. The simple fact that the team at Yotpo has found a single view tool for ratings, reviews, and user photos has made a huge difference for my (very small) team. This allows for a one-stop-shop approach that we can view and … Incentivized Helpful? Verified User C-Level Executive Chose Yotpo We like Yotpo because they offer all of the same features and suite of tools, and they do it at a fraction of the price. We see no benefits in paying a whole lot more money for no added benefit. Yotpo handles our customer reviews perfectly for our needs and gives us everything … Incentivized Helpful? MR Michele Riley Manager Chose Yotpo Yotpo is the only customer reviews app/software that I've used. Incentivized Helpful? Sarah Moore Account Management Chose Yotpo The internal review features I've used sometimes don't allow a public direct response. We experienced glitches with Shopify's on a regular basis. Americommerce's internal review/correspondence management offered no reports, no "star rating" ability, and "went down" frequently. Incentivized Helpful? Colin Darcy Dealer Services Manager (Canada) and Eastern United States Chose Yotpo We used Disqus for a while, and it was pretty low-tech. Incentivized Helpful? Ignacio Sime Subgerente Plataformas Digitales Chose Yotpo It has better review management Incentivized Helpful? JC Jose Crowley VP of Operations Chose Yotpo Yotpo is the best but also the most expensive. Incentivized Helpful? Verified User C-Level Executive Chose Yotpo A bit deeper understanding of patients and their needs in this platform, yet we are really focusing our Enterprise on the basics now ...reviews, loyalty, etc. Incentivized Helpful? Vivian Vassar Owner Chose Yotpo Yotpo offers more features such as sharing to social media. It's a one stop place to work on reviews and just reviews - it's not as distracting as working on a site that's about a lot of things. I am focused on the reviews when I log in to Yotpo and I feel I get more done. … Incentivized Helpful? Art Bukowski UX and GA specialist Chose Yotpo Within our business are those who like Yotpo more than okendo, others the other way round. For myself, Yotpo has much better value for money and is easier to configure, but I do prefer the okendo customer journey. Incentivized Helpful? Verified User Director Chose Yotpo We found these platforms to be fairly comparable. We ultimately chose Yotpo due to the flexibility around review moderation, and because of the possibility of adding on (and getting a price break for) Swell, for customer loyalty. We didn't decide to move forward with Swell at … Incentivized Helpful? Roy Fung VP of Digital Commerce Chose Yotpo Yotpo beats [the alternatives] in almost every mark. It is easy to install if you have Magento 1.9x. cost is still acceptable. For an industry like us (drone and fpv), our consumers are very vocal, this is a great fit as we provided another way for consumers to communicate … Incentivized Helpful? Zach Shelley Senior eCommerce Project Manager Chose Yotpo Yotpo is a good tool at a great price. Their service has been helpful rather than delightful and it serves our purpose for the time being. Review syndication, additional automation and better-developed reporting and statistical output would be large growth areas for them. Many … Incentivized Helpful? John Wilkinson COO Chose Yotpo We experimented briefly with the Shopify Reviews app, but saw almost no response as the emails had to be sent manually or otherwise automated. Yotpo made it super easy and our response rate is very good now. You can do the math for your business, but if it helps drive X … Incentivized Helpful?
Top Pros	Pro Customer service Pro User friendly Pro Easy to use
Top Cons	Minus 1 to 1 Minus Ability to adjust Minus Takes longer

Best Alternatives
	Yotpo
Small Businesses	HubSpot Marketing Hub Score 8.5 out of 10
Medium-sized Companies	HubSpot Marketing Hub Score 8.5 out of 10
Enterprises	Adobe Marketo Engage Score 8.2 out of 10
All Alternatives	View all alternatives

User Ratings
	Yotpo
Likelihood to Recommend	9.1 (24 ratings)
Likelihood to Renew	5.0 (1 ratings)
Usability	9.4 (2 ratings)
Support Rating	9.5 (13 ratings)

User Testimonials
	Yotpo
Likelihood to Recommend	Yotpo If you need an excellent mechanism to collect and publish customer reviews, Yotpo is the best that we have found. We love the feature set that is provided, even if you are using the basic membership to get started. Where it is really good is the collection and managing of reviews. The email request setup is simple and easy to use. The publishing and commenting on reviews can be managed easily in the backend. It syncs up nicely to our website providers, and we have used it on a few different platforms without any problems. The pricing on it is also very competitive when you price it out against so of the other big-name players in the space. Incentivized Verified User Anonymous Read full review
Pros	Yotpo Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to. With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook. Even the free version has lots of useful features. Incentivized Vivian Vassar Owner Read full review
Cons	Yotpo The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails. Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page. Incentivized MR Michele Riley Manager Read full review
Likelihood to Renew	Yotpo Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes. Incentivized Zach Shelley Senior eCommerce Project Manager Read full review
Usability	Yotpo I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear. Incentivized Verified User Anonymous Read full review
Support Rating	Yotpo Live chat is always ready to help. Even when they do not have an immediate answer, we hear back from them within a reasonable time frame. Communication from the account manager is great as well. The team has been very supportive in listening to new ideas, needs, and updates based on real-time on-site data. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Yotpo I have only used one other service prior to Yotpo (I don't remember what it was) and Yotpo outperforms them. Yotpo is really intuitive and easy to navigate/install from a Shopify user perspective. When Pixel union releases their customer review service I may try it out since they are my theme provider and it may integrate more seamlessly. Incentivized Verified User Anonymous Read full review
Return on Investment	Yotpo We got complaints about not having enough pictures of projects. Yotpo completely negated that complaint with the UGC implementation on our website. If my memory serves me right, 98% of our customers directly interact with some Yotpo widget on our site. That's a lot. Incentivized SS Shane Siever Internet Marketing Coordinator Read full review
ScreenShots	Yotpo Screenshots