What users are saying about
16 Ratings
16 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

Yotpo

At the right sales volume, Yotpo is a great tool for automating the review request process and adding great user generated content/reviews to your e-commerce sites. It just works and runs in the background without any additional effort. Setup is easy and customer support is fantastic. The onsite widget is easily customizable to match your site's branding and design.
John Wilkinson profile photo

Pros

Yotpo

  • Automated review request emails -- don't have to worry about sending these manually and they get a great response rate.
  • Onsite reviews -- The reviews widget on product pages helps build confidence and credibility.
  • Moderation -- Through the moderation dashboard, we can easily respond to both positive and negative customer experiences.
  • Q&A -- Customers can post a question to a product page and other customers can respond.
John Wilkinson profile photo

Cons

Yotpo

  • Expensive at first glance -- but after considering the impact on our business, it was a no-brainer.
John Wilkinson profile photo

Likelihood to Renew

Yotpo

Yotpo 5.0
Based on 1 answer
Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.
Zach Shelley profile photo

Alternatives Considered

Yotpo

We experimented briefly with the Shopify Reviews app, but saw almost no response as the emails had to be sent manually or otherwise automated. Yotpo made it super easy and our response rate is very good now. You can do the math for your business, but if it helps drive X additional sales and costs you Y for the software
John Wilkinson profile photo

Return on Investment

Yotpo

  • Hard to measure directly, but we know that sales are growing and that positive product/site reviews are helping reinforce customer interest/confidence.
John Wilkinson profile photo

Pricing Details

Yotpo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Yotpo Editions & Modules

Yotpo
Edition
Pricing starts from
$491
1. per month
Additional Pricing Details

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