Yotpo - An Investment for Transparency and Trust With Your Customers
Overall Satisfaction with Yotpo
We use Yotpo to collect reviews, display reviews, have a Q/A section, answer questions within that section, collect user-generated content, and display all of the following things across our website. We currently use Yotpo Reviews and Yotpo Visual UGC. We believe in transparency and our product, so we happily ask for reviews and display those reviews. We also help out our customers by offering a Q/A section on every product. This helps us answer the questions of customers prior to purchase so they can get exactly what they need.
Pros
- Review Collection
- Visual Marketing/Display
- Up-time and dependable function
- Fluid Customer Engagement
- UGC Collection
- Intuitive Dashboards
Cons
- Review Email Templates
- UGC Display Templates
- More granular filters (like date submitted) for Reviews, Q/A, and UGC
- Automated Review Collection
- Q/A on Product Page
- UGC Display on multiple pages
- We got complaints about not having enough pictures of projects. Yotpo completely negated that complaint with the UGC implementation on our website.
- If my memory serves me right, 98% of our customers directly interact with some Yotpo widget on our site. That's a lot.
Do you think Yotpo delivers good value for the price?
Yes
Are you happy with Yotpo's feature set?
Yes
Did Yotpo live up to sales and marketing promises?
Yes
Did implementation of Yotpo go as expected?
Yes
Would you buy Yotpo again?
Yes
Yotpo Training
- no training
It definitely took a bit of learning. However, as a self-motivated learner, Yotpo had many thorough guides on their help center. These proved easy to follow and up-to-date.
Comments
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