Likelihood to Recommend Routespring is definitely well suited for companies looking to keep track of all of their employee travel in one place, set a cap on spending for flights, provide reports when needed on travel costs and eliminate the need for employees to collect multiple receipts to turn in for travel reimbursement at the end of a trip. It is a simple platform to use once you get the hang of it, which really doesn't take that long if you are even mildly tech-savvy. As a non-profit with guests who were booking travel to our annual conference from all over the world, we did run into a few things that didn't quite fit (ex: couples booking together have to choose their spouse under the "employees" tab, and we had to make certain we had every single email address domain name our guests were using entered on the backend, so they were able to book with that email address). But these were small details and not deal breakers for us using the platform.
Read full review Very helpful in saving time and costs when it comes to planning business travel, tracking expenses, and reimbursement management. Their support team is friendly and comprehensive, they manage to do changes to our reservations within 10 hours before our trip with no extra costs. I can't find a scenario where it is less appropriate.
Read full review Pros User-friendly approval process Centralized payments for all travel Excellent & very responsive customer service and account management Flexible budget controls Read full review Very clean, attractive interface. TravelPerk is easy to use and looks great. Good customer support. When I've had trouble with bookings, TravelPerk support responds quickly and addresses the issue. You can easily add personal travel information (e.g., frequent flyer numbers) that are automatically applied to your flights, no need to add it manually with each booking. Read full review Cons It's hard to tell where to go to book a flight right after you create an account. It is a pretty basic design - I think they'd raise confidence in their tech skills even further if the site were a little flashier. The site is geared toward companies whose employees all have the same email address domain. However, they are able to accommodate different email addresses if you provide them so they can add the domains to your account. Read full review Truly awful customer service agents who are careless and make mistakes constantly Inability to see other travelers on the App, even as an admin AE does not escalate issues quickly or seriously enough Read full review Support Rating After trying for weeks to (unsuccessfully) set up an account with another online booking agency, we contacted Routespring to see if they could help us based on the great reviews we saw. It took them about three days total to have everything in place and ready for our guests to start booking their flights while ticket prices were still reasonable. They have been attentive to all of our needs, respond quickly and professionally to guest questions, and are a lot of fun to work with as well. We couldn't have asked for a better partner for this project!
Read full review Great customer service and the chat is wonderful. There is always someone connected.
Read full review Alternatives Considered At the time,
TripActions did not have sufficient price controls or out of policy approval process for us to continue using them. Routespring makes it very easy to have visibility and control on our travel spend
Read full review Travel Perk can be globally used from all of our Offices, worldwide, applying the same regulations and corporate Credit Cards. It searches for all Airlines and Hotels, listening results according to priorities and search metrics.
Read full review Return on Investment We've improved travel policy compliance with approval process. We achieve average 97% compliance. We have utilized 83% of the airlines credits with Routespring's automated credit use feature. Overall we have saved 55% by switching to Routespring from TripActions Read full review Generally, there are cost savings available over other options. Providing employees with autonomy frees up the management team from having to book and/or approve travel. Read full review ScreenShots