RXNT is an ambulatory healthcare tech solution for medical practices and healthcare organizations. Since 1999, RXNT has offered integrated, customizable, ONC-certified Clinical and Practice Management software for medical offices, healthcare organizations, and specialists across the United States. RXNT's suite of technology includes provides Clinical EHR, Practice Management, Medical Billing and RCM, E-Prescribing, Practice Scheduling, Patient Portal for medical professionals.…
$126
per month per provider
Tebra Patient Experience
Score 1.0 out of 10
N/A
Formerly PatientPop, Tebra Patient Experience provides a means to schedule and engage patients. For small practices, the solution is presented as a simple, user-friendly, cloud-based system that requires no technical skills from users.
$700
per month
Pricing
RXNT
Tebra Patient Experience
Editions & Modules
EHR Bundle
$126
per month per provider
PM Bundle
$213
per month per provider
Full Suite
$335
per month per provider
Foundation
$700.00
per month
Plus
$850.00
per month
Pro
$900.00
per month
Offerings
Pricing Offerings
RXNT
Tebra Patient Experience
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
Pricing includes setup and training period, data transfer and storage, and in-house support. Plus, 24/7 cloud-based access, regular system upgrades, and mobile applications. All plans are per provider, and the pricing structure is an annual contract, billed monthly or yearly. A 10% discount is available for yearly billing.
RXNT offers better quality and more customization for the cost. Valant was very expensive regardless if you wanted a few features or the entire EHR. eClinical Works is easy to duplicate records but then it can take a while to update with current information. And their updated …
10 out of 10 for RXNT for how easy is is to use. The other systems don’t have the easy flow and functionality that RXNT has. The cost was also a reason we went with RXNT, there were no hidden fees they were transparent with everything and have so many different options that fit …
We've always been on the
lookout for the right software that meets our clients’ clinical needs but is
also robust on the medical billing side. Something that integrates well for
It is difficult to compare the two as we do not use RXNT for scheduling and billing; this is done using a different application. I do not know why. But as for note creating and editing, my preference used to be RXNT, which was more intuitive and flexible for me compared with …
Be careful with their aggressive sales tactics. Take the time you need, do not rush into such decisions for your business. There are many many other companies out there.
I haven't used another product like them because I don't think there is another service that is so broad in their expertise. I have built new websites with other companies but no one else has made it so easy, fast and economical. The last website build cost the company I …
Birdeye, solution reach, demand force...Patientpop is an all-in-one Solution which has saved us tremendous money instead of using multiple platforms. This is significantly more efficient so we don’t have to log in numerous times to different accounts. Patientpop makes it easy …
I believe it is best suited for organizations that wish to utilize all of the available tools within the system. I do not believe it is well suited for organizations that lack a deep understanding of the revenue cycle process or individuals who try to cut corners in managing accounts receivables. It works extraordinarily well in situations where one will take the time to set up all the available tools, test them, and make them part of their workflow.
Great for getting POTENTIAL new patients, but there is definitely room for improvement. As an out-of-network office, it has proven to be difficult to get these new patients to commit to an appointment, many will schedule and then call the day before and cancel once they find out we do not take their insurance.
Since my last review, there have been significant problems with RXNT. The first being that after the new year, I was unable to send controlled substance prescriptions. The solution turned out to be an obscure and arcane issue that was difficult to resolve
Second, RXNT added additional steps for authentication when signing but completely bungled the roll out, informing users with only one pop-up informational box on a Monday morning with no follow up nor any advice on how to manage this change. The result was that my entire organization was unable to access RXNT for several days on Friday after they made the change.
Third is RXNT's collective response to the second problem, namely that no one could access the program, meaning we could not view past notes for patients nor prescribe medications. They took almost half a day even to respond to our multiple complaints and requests for help. When they finally responded, their suggestions were completely useless and we remained unable to use the program. Fortunately, our CEO figured out how to access the program over the weekend. However, that meant that many of us had to work over the weekend to complete our notes and prescribe meds. Of note, we did not get a single response from RXNT over the weekend, in spite of multiple emails.
Fourth, RXNT offered absolutely no apologies or accountability for their actions. They excused themselves from failing to respond to our emails and requests by noting that they had only 20 IT staff on hand for the roll out of the changes noted above, for which they seemed to have failed to plan for any issues. They made nothing but excuses, blaming us for their poor planning.
Fifth, after our CEO chastised them for their entirely unprofessional behavior and lack of caring for their customers, they assigned us a specific individual, whom they claimed would be responsive to us for any further difficulties. Well, we have had a number of further difficulties in logging in to RXNT and prescribing controlled substances, and the individual tasked with taking care of us was no more responsive or accountable than we had experienced before. She did not answer emails in a timely fashion, nor did she offer any useful assistance.
Overall, we are very disappointed with RXNT, who have proved to be unprofessional, unaccountable, and incompetent.
The onboarding/implementation managers seem to just be the middleman between customers and the support team which means issues take longer to be solved or sometimes are just "lost in translation" altogether. We have just been contacting the support team directly to get issues solved.
PatientPop should look into becoming legally approved to sync with medical programs (for us it would be ChiroTouch). This would make the online scheduling easier to use and more accurate.
PatientPop should find a way to filter out new patients only looking for someone that takes their insurance.
Having used other systems, there are still items I would like to see added to this platform. Additional forms, understanding of how to load those forms into the system. Ability for clients to access those forms. And the ability to upload forms that are coming in externally. This would be helpful.
Product support is absolutely terrible. We have been having problems with the product since the beginning of the year and their customer support has been growing progressively worse. The most egregious example of this is when they implemented a major change to the authentication process without any planning. When things went wrong, they offered no support. Very disappointed.
The sales rep. disappears and the admin (onboarding) team will provide a list of things THEY need. Then you'll need to chase them down to see if they were received. Even if they were it could be weeks before next steps are taken. We gave them the benefit of the doubt but ultimately, they could pass muster. There is limited follow-through and absolutely no significant SEO or reputation management. Our website had fewer hits in two years than most get in a month. Again, we assumed it was on our side so we sought answers. The only person who ever answered a call or an email was the selling Rep. And then her response was to get someone to "reach out" to us. We can't even leave easily. I've been trying to exit this program for more than nine month and can't get a call back or returned email from anyone. When you do get a live person it's the usual," I'll have to get one of our senior members to call you back." When I explain that never happens they tell us there is no one who can talk right now
Customize encounter templates, billing codes, and forms to match your specialties. RXNT allows specialty-specific configurations, which improves efficiency.
RXNT offers better quality and more customization for the cost. Valant was very expensive regardless if you wanted a few features or the entire EHR. eClinical Works is easy to duplicate records but then it can take a while to update with current information. And their updated version...you might need a magnifying glass especially if you are using on a laptop. I love the larger font and overall appeal of RXNT much better
I haven't used another product like them because I don't think there is another service that is so broad in their expertise. I have built new websites with other companies but no one else has made it so easy, fast and economical. The last website build cost the company I worked for well over $50,000 and took a year. After the build, their services cost by the project and they did not teach us about how to market.
