Likelihood to Recommend VAI (Vormittag Associates, Inc.)
This ERP is suited for products that do not require customizations or personalization. Ideally, if you are selling a product as is, then S2K will fit your needs. Make sure to have all of the requirements for each piece laid out. For instance, with products - know all of your attributes and functionality for product pages ahead of time. Include this in the presentation for ERP selection. Ask what functionality is out of the box, and what is a customization. Ask for quotes ahead of time. This may increase the overall cost of the ERP as well as the time it takes to launch. Example: Product reviews, cross sells, remarketing, abandoned cart integration, etc
Read full review Advantages
The price-quality ratio is excellent, even though Odoo has become very competitive. The time to implementation is also great, if not one of the best. Excellent billing and service desk apps It is not the best solution if you are looking into a collaboration-focused software suite.
Read full review Pros VAI (Vormittag Associates, Inc.)
Customization for various businesses. One-stop shop for managing a website, real time inventory, order processing, accounting, and shipping. The platform is easy to use. Whether it is used by a customer service member, designer, or developer. Read full review CRM integrates nicely using our Zapier environment. The Lead to Contact/Account Conversion is very intuitive. Deals, Sales Orders, and Contract Zoho Sign work well together. Read full review Cons VAI (Vormittag Associates, Inc.)
There will most likely be customizations made for a particular niche site to integrate with their system. Product reviews, up sells, and cross sells are not built into the website functionality. Customization to the offerings would be needed. Very little documentation or open source resources on instructions or development in regards to the website design and integration with the ERP. Read full review The integration is loose and needs to be more stable and a true integration Development appears to take long periods of time to bring customer enhancements into the next release. I have seen numerous obvious business application needs to be brought to the attention that is still 2-3 years old without an update Unified User Interface and back end functionality/configuration across applications Read full review Likelihood to Renew VAI (Vormittag Associates, Inc.)
S2K is easy to use, has room for growth, and serves the company's needs as a whole
Read full review Usability VAI (Vormittag Associates, Inc.)
The platform is easy to use, customize, and fit an organization's needs.
Read full review While the software is easy to use and pick up, the different user interfaces and limits across the application make it difficult and slow to implement additional applications quickly and seamlessly across the organization. If the User interface was more consistent we would be able to pick up and train on new apps more efficiently
Read full review Support Rating VAI (Vormittag Associates, Inc.)
Great support. The staff is very knowledgeable about the platform and the capabilities within the IBM framework
Read full review Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.
Read full review Implementation Rating VAI (Vormittag Associates, Inc.)
If this is someone's first ERP implementation, I strongly suggest you ask for services to help implement. Ask for training on every aspect of the implementation. Make sure this is put into the overall ERP quote
Read full review Alternatives Considered VAI (Vormittag Associates, Inc.)
S2K offered a system that could be used by various departments. There were modules for accounting, customer service, order entry, and web development. The ability to customize the website integration was a plus. S2K allows the option to have products in different warehouse locations. This allowed us to better manage inventory and see in real time what the stock status was
Read full review 5 years ago, we decided to use
Odoo . At that time, the enterprise version of
Odoo was not competitive enough for a small company with minor integration needs when it comes to the pricing per user. Nowadays, pricing is almost equal. The effort of integration processes with
Odoo is still higher even though it delivers more potential. A decision between both today would be more difficult for us.
Read full review Return on Investment VAI (Vormittag Associates, Inc.)
Reduced shipping time - shipments are now heading to customers 2 days sooner than before. Ability to search by attributes. In stock status - real time inventory tracking tells customers if a product is available without the wait. Order tracking - the ability to track every shipment associated with their order. Read full review It has had an overall negative impact since we migrated from HubSpot due to the overall lack of support. Our users are frustrated with the complexity and lack of consistency in the admin portals. CRM is the only tool that is ready for business at scale. Read full review ScreenShots