Sage Accounting vs. Synder

Very stable program built on a rock-solid database system. Use of the program. It's very easy to use as it is based on each screen resembling the actual paper copy of the form. The ability to install the database files in any directory is extremely valuable, so that it can allow mobility between the client and the accountant

Incentivized

After five years of paying for annual service. I attempted to cancel my annual payment on the online portal. I was then billed for the annual renewal. I contacted customer support and traded emails only to get "note that according to our Terms and Conditions, purchases are considered final and non-refundable" and your subscription will be active for the next 364 days. To which I responded, "I forgot just how easily the wrong response can destroy the possibility of future renewal, recommendation, customer retention, customer satisfaction and reviews." UPDATE: After submitting negative reviews, I recieved an email from elevated customer support teammate named "Renata" who asked pertintent questions about my cancelation. She reviewed and made an exception based on our circumstances and adjusted my annual plan to a monthly plan and processed a refund.

• Bank integration - being able to extract banking transaction into Sage Accounting.
• Allocation rules - transactions are auto-allocated once allocation rules have been set up. This is a great time-saver.
• Flexibility - the ability to view transactions, click on them to the allocation point and rectifying if required saves having to create journals, and therefore time. General ledgers therefore stay cleaner and more user-friendly.

Incentivized

• sync paypal and Stripe
• Quick links to receive payments

Incentivized

• The packages for integrating with Sage50 desktop application files are not backwards compatible, so we must store many copies in order to support multiple versions of the Sage50 application that our customers use, in case they aren't immediately updating to the latest version at all times.

Incentivized

• Add more payment gateways

Incentivized

We're very happy with the functionality and overall experience of using Sage Accounting for our accounting needs. Currently, we are not even considering whether we would need to look around for a different option. The only things that would make us consider changing would be a significant increase in price or changes to the software which reduce it's ease of function.

There is so much on pastel that if you do not really take the time to learn, you might never completely utilize the software effectively. Software setup is not something you can really do on your own; however, there is always an active pastel team that makes sure you get all you need set up until you are good to go.

Incentivized

Easy initial setup

Sage has been always available when I want it. If there is any maintenance work to be done by the Sage team, you are told well in advance. Maintenance is generally carried out late at night or before the day begins for most of us. It continues to be the most reliable software I use.

Performance is top notch, if it is not, it is probably your wi-fi connection. It has happened that pages load slowly because of an error on Sage side but almost never. Overall reports load fine, the site is fast, navigation is fine. I have a client that has so many invoices, it is slow or gets stuck when you try to load a report for a whole year but it is just too many invoices, it makes sense. Just take 2 report for 6 months and combine them, its not an issue for me. I am happy with Sage Accounting's performance.

Incentivized

Sage Accounting are easy to contact and have knowledgeable and helpful staff. Whenever I've encountered a problem I've always been able to get assistance and guidance and it feels like the person at the end of the phone/screen knows the product well.

Never had issues and support is super fast. They even call you if you get stuck on something

Incentivized

Staff are always friendly, and patient, always work at a speed that suits you. You are never rushed, and In only a short time they seem to be able to help you make great strides. It has been a pleasure not a chore, learning how SAGE Accounting works and benefits me and the company.

I find the online training was very informative and they answered all my questions. I am also certified in Sage One and provided online training in the program which I have set up several people on and they love how it keeps them organized.

The clients' business owner worked with Sage on implementation before I began working for them. After consultation with them it is clear the process was quickly performed and without complication. The key takeaway was that Sage is seen as a partner to the business. That said, it was always necessary to engage with an accountant such as myself to extract the best out of the software.

Sage was just easier for me to use and more familiar for my staff, who had some experience with enterprise versions of Sage in the past. It became a no-brainer when I made the final decision about which package to go with.

Incentivized

Incentivized

The pricing structure is fair and offers good value for money. The billing is done through their online system and you can access your bills at any time. Most contacts only require 30 days' notice, so no need to feel tied in, although I can't imagine why you would want to leave Sage.

You can use Sage in your company for various aspects/positions such as bookkeepers, invoicing clerks, accountant, purchasing etc. Everyone can have their own user login and permissions can be set that specific people can do specific jobs without being able to access other peoples progress or accounts of the company.

Incentivized

Do not use

Incentivized

• Being cloud-based, meaning I can work from anywhere, has had a massive ROI, as I am no longer tied to the office.
• CoPilot has meant we can spend more hours creating work for our business than chasing for payments.
• Statement Runs mean we do not have to spend half a day carrying out the tasks individually.

Incentivized

• Organize my payments
• Not worrying about payments getting registered

Incentivized