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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sage CRM

    Score8.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    Sage CRM is an SMB-oriented CRM platform offered in both SaaS and on-premise editions. Unlike the Sage SalesLogix product, the SaaS version is a true multi-tenant offering. The platform offers excellent integration with Sage ERP and accounting products. It is also a good global solution and is available in many languages and is used by over 12,000 customers worldwide, with many customers in Europe.

    $33

    per month

    SAP Build

    Score8 out of 10
    N/ASAP Build is a business application development and automation solution with a comprehensive suite of low-code, pro-code, and generative AI tools. SAP Build is for developers, IT professionals, and business users/citizen developers who want to create and customize business applications.

    $1.82

    per month per user

    Pricing
    Sage CRMSAP Build
    Editions & Modules
    Sage CRM (cloud)
    $45
    Per User per Month
    Sage CRM (on premise)
    $0
    Lifetime License per Seat
    SAP Build Process Automation - Standard User
    $1.82
    per month per user
    SAP Build Process Automation - Advanced User
    $15
    per month per user
    SAP Build Process Automation - Attended Automation
    $534
    per month
    SAP Build Process Automation - Unattended Automation
    $534
    per month
    Offerings
    Pricing Offerings
    Sage CRMSAP Build
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsTiered pricing is available for multiple users.—
    More Pricing Information
    Features
    Sage CRMSAP Build
    Sales Force Automation
    Comparison of Sales Force Automation features of Sage CRM and SAP Build
    Feature
    Sage CRM
    8.8
    17 Ratings
    12% above category average
    SAP Build
    -
    Ratings
    Customer data management / contact management9.017 Ratings00 Ratings
    Workflow management8.616 Ratings00 Ratings
    Territory management8.517 Ratings00 Ratings
    Opportunity management8.917 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.016 Ratings00 Ratings
    Contract management8.614 Ratings00 Ratings
    Quote & order management9.016 Ratings00 Ratings
    Interaction tracking9.216 Ratings00 Ratings
    Channel / partner relationship management8.716 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Sage CRM and SAP Build
    Feature
    Sage CRM
    8.1
    16 Ratings
    5% above category average
    SAP Build
    -
    Ratings
    Case management8.016 Ratings00 Ratings
    Call center management8.215 Ratings00 Ratings
    Help desk management8.214 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Sage CRM and SAP Build
    Feature
    Sage CRM
    8.7
    16 Ratings
    12% above category average
    SAP Build
    -
    Ratings
    Lead management8.816 Ratings00 Ratings
    Email marketing8.715 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Sage CRM and SAP Build
    Feature
    Sage CRM
    9.0
    17 Ratings
    16% above category average
    SAP Build
    -
    Ratings
    Task management9.016 Ratings00 Ratings
    Billing and invoicing management9.015 Ratings00 Ratings
    Reporting9.113 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Sage CRM and SAP Build
    Feature
    Sage CRM
    8.6
    17 Ratings
    12% above category average
    SAP Build
    -
    Ratings
    Forecasting8.716 Ratings00 Ratings
    Pipeline visualization8.416 Ratings00 Ratings
    Customizable reports8.717 Ratings00 Ratings
    Customization
    Comparison of Customization features of Sage CRM and SAP Build
    Feature
    Sage CRM
    8.6
    17 Ratings
    12% above category average
    SAP Build
    -
    Ratings
    Custom fields8.517 Ratings00 Ratings
    Custom objects8.516 Ratings00 Ratings
    Scripting environment9.016 Ratings00 Ratings
    API for custom integration8.314 Ratings00 Ratings
    Security
    Comparison of Security features of Sage CRM and SAP Build
    Feature
    Sage CRM
    8.7
    17 Ratings
    4% above category average
    SAP Build
    -
    Ratings
    Single sign-on capability8.717 Ratings00 Ratings
    Role-based user permissions8.813 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Sage CRM and SAP Build
    Feature
    Sage CRM
    9.4
    13 Ratings
    22% above category average
    SAP Build
    -
    Ratings
    Social data9.513 Ratings00 Ratings
    Social engagement9.313 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Sage CRM and SAP Build
    Feature
    Sage CRM
    9.0
    14 Ratings
    18% above category average
    SAP Build
    -
    Ratings
    Marketing automation9.114 Ratings00 Ratings
    Compensation management8.912 Ratings00 Ratings
    Platform
    Comparison of Platform features of Sage CRM and SAP Build
    Feature
    Sage CRM
    7.8
    16 Ratings
    2% above category average
    SAP Build
    -
    Ratings
    Mobile access7.816 Ratings00 Ratings
    Low-Code Development
    Comparison of Low-Code Development features of Sage CRM and SAP Build
    Feature
    Sage CRM
    -
    Ratings
    SAP Build
    8.0
    100 Ratings
    5% below category average
    Visual Modeling00 Ratings8.092 Ratings
    Drag-and-drop Interfaces00 Ratings8.191 Ratings
    Platform Security00 Ratings8.394 Ratings
    Platform User Management00 Ratings7.895 Ratings
    Reusability00 Ratings7.895 Ratings
    Platform Scalability00 Ratings8.096 Ratings
    Best Alternatives
    Sage CRMSAP Build
    Small Businesses
    Salesflare
    Score10 out of 10
    Zoho Creator
    Score7.7 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    AppSheet
    Score8.2 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle APEX
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Sage CRMSAP Build
    Likelihood to Recommend
    8.9
    (28 ratings)
    8.0
    (98 ratings)
    Likelihood to Renew
    5.1
    (11 ratings)
    8.5
    (6 ratings)
    Usability
    8.9
    (11 ratings)
    7.6
    (95 ratings)
    Performance
    8.2
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.9
    (8 ratings)
    6.4
    (5 ratings)
    In-Person Training
    7.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Sage CRMSAP Build
    Likelihood to Recommend
    Sage
    as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
    Read full review
    SAP
    SAP Build is a strong and reliable partner with a rich FAQ and consulting power. New features make sense and are easy to distribute within the team and to end users. The community is nice, and there are many discussions on product development, shared solutions, and productivity improvements. UI is also one of the strongest points.
    Incentivized
    Read full review
    Pros
    Sage
    • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
    • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
    Incentivized
    Read full review
    SAP
    • SAP Build Workzone is a cloud ready service that it can provide access to users over cloud. It really liked it because for Non-SAP users they don't need to have seperate logins to access SAP systems
    • SAP Build LCNC helps to create an app either from scratch or take reference from existing apps and develop on top of it
    • SAP Build Code is pro-developer tool helps for creating enterprise ready web apps
    Incentivized
    Read full review
    Cons
    Sage
    • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
    • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
    • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
    Incentivized
    Read full review
    SAP
    • Comparing to other RPA Tools, SAP Build automation lacks enough user guidance.
    • Licensing is a little bit confusing.
    • From a technical perspective, older versions of the automation part are not always stable, but the other services (workflow, business rules, apps, etc.) are much more stable.
    Incentivized
    Read full review
    Likelihood to Renew
    Sage
    There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
    Incentivized
    Read full review
    SAP
    SAP Build that enables rapid creation of enterprise-grade applications, automations, and business sites. It empowers both business users and developers to collaborate effectively while leveraging SAP-grade security, identity, and integration capabilities. SAP Build integrates seamlessly with SAP systems, supports governance and lifecycle management, and accelerates digital transformation by reducing development time and effort.
    Incentivized
    Read full review
    Usability
    Sage
    Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
    Incentivized
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    SAP
    The overall re-usability is very good for SAP Build app. Rating 9 shows that it is very effectively uses the No code or low code functionality. Drag and drop of UI components is very effective in this SAP Build app. No prior coding experience is needed but to develop some logic flow you need to be very logical and optimistic thinker
    Incentivized
    Read full review
    Performance
    Sage
    Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
    Read full review
    SAP
    No answers on this topic
    Support Rating
    Sage
    Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working
    Incentivized
    Read full review
    SAP
    There are, for example, great blog writings about automation cases and examples. The studio version is updated often. There are also useful OpenSAP online courses.
    Incentivized
    Read full review
    In-Person Training
    Sage
    Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Online Training
    Sage
    No answers on this topic
    SAP
    Online training helped to understand the drag and drop processes, building UI. Creating a workflow and process automation. Developing workflow and deploying WF. Helped to reduce the errors. It helped to understand the training easily. And online training gave good insights for low code no code solutions and create actions, forms.
    Read full review
    Implementation Rating
    Sage
    The implementation and upgrades were rather quick and straight forward. Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
    Incentivized
    Read full review
    SAP
    Yes we are implementing a custom solution of Customer PO on sap build code and BPA
    Incentivized
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    Alternatives Considered
    Sage
    Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted. In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
    Read full review
    SAP
    Seamlessly connected to SAP S4 Hana systems and development and deployment is easy as compared to Microsoft Visual Studio. Low code no code facility is awesome in SAP Build app where as in Visual Studio drag and drop of components is provided but still needs to write bulky code for functionality. Performance is better for SAP Build app.
    Read full review
    Return on Investment
    Sage
    • It is very affordable in pricing, compared to competitors
    • Lead management and convertion into prospects is also a very easy process
    • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
    Incentivized
    Read full review
    SAP
    • SAP Build apps has a high ROI. Development is fast and cloud pricing is good.
    • Business objectives are handled better than any other solution for custom app development in the SAP ecosystem.
    • Process Automation workflows are very fast to develop, mostly graphically, and work very well.
    Incentivized
    Read full review
    ScreenShots

    SAP Build Screenshots

    Screenshot of the SAP Build Portfolio, which includes:
1- SAP Build Apps to create business application
2- SAP Build Process Automation to automate end to end business processes
3- SAP Build Work Zone to design and create business sites