What users are saying about
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Top Rated
235 Ratings
3 Ratings
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Score 10 out of 100

Sendoso

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Top Rated
235 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Preview Dialer

    1.0

    Sales Dialers Pro

    10%

    Sendoso

    Feature Set Not Supported
    N/A
    Sales Dialers Pro ranks higher in 4/4 features

    Contact preview

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Dialer-CRM integration

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Call notes & tags

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Automatic call logging

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Core Dialer

    2.3

    Sales Dialers Pro

    23%

    Sendoso

    Feature Set Not Supported
    N/A
    Sales Dialers Pro ranks higher in 3/3 features

    Outbound dialing

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Dialer contact import

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Campaign & list management

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Sendoso is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.0

    Sales Dialers Pro

    10%
    1 Rating
    8.8

    Sendoso

    88%
    168 Ratings

    Likelihood to Renew

    Sales Dialers Pro

    N/A
    0 Ratings
    8.3

    Sendoso

    83%
    3 Ratings

    Usability

    Sales Dialers Pro

    N/A
    0 Ratings
    8.2

    Sendoso

    82%
    1 Rating

    Availability

    Sales Dialers Pro

    N/A
    0 Ratings
    8.2

    Sendoso

    82%
    1 Rating

    Performance

    Sales Dialers Pro

    N/A
    0 Ratings
    8.2

    Sendoso

    82%
    1 Rating

    Support Rating

    Sales Dialers Pro

    N/A
    0 Ratings
    9.1

    Sendoso

    91%
    39 Ratings

    In-Person Training

    Sales Dialers Pro

    N/A
    0 Ratings
    7.3

    Sendoso

    73%
    1 Rating

    Online Training

    Sales Dialers Pro

    N/A
    0 Ratings
    8.2

    Sendoso

    82%
    1 Rating

    Implementation Rating

    Sales Dialers Pro

    N/A
    0 Ratings
    7.3

    Sendoso

    73%
    1 Rating

    Configurability

    Sales Dialers Pro

    N/A
    0 Ratings
    8.2

    Sendoso

    82%
    2 Ratings

    Ease of integration

    Sales Dialers Pro

    N/A
    0 Ratings
    8.2

    Sendoso

    82%
    2 Ratings

    Product Scalability

    Sales Dialers Pro

    N/A
    0 Ratings
    8.2

    Sendoso

    82%
    1 Rating

    Vendor post-sale

    Sales Dialers Pro

    N/A
    0 Ratings
    8.2

    Sendoso

    82%
    2 Ratings

    Vendor pre-sale

    Sales Dialers Pro

    N/A
    0 Ratings
    8.2

    Sendoso

    82%
    2 Ratings

    Likelihood to Recommend

    Sales Dialers

    I believe Intercloud9 and Mojo are both way better in all areas
    Read full review

    Sendoso

    Well-suited for giving salespeople autonomy over sending gifts to prospects, and a good tool to have in our toolbelt to increase the number of meetings we are booking in a low-lift way. Sendoso is becoming a well-used tactic for our marketing campaigns.
    Read full review

    Pros

    Sales Dialers

    • Multi-line dialing (4 lines max)
    • Nothing else
    Read full review

    Sendoso

    • The Custom Brand Shop has been a real game-changer.
    • Easy to place curation requests and quick responses.
    • The ability to send items through Amazon but also include inventoried items is great for higher value gift bundles and lets you avoid having to source items that you may not be 100% sure about the quantity needed.
    Read full review

    Cons

    Sales Dialers

    • Policies (cancelations have to be done with 24 hours even if you don't use the software)
    • Integrations don't work well and are clunky
    • Ability to customize is lacking
    • Overall call quality and system quality is poor
    • Reporting and getting information out of the system is almost impossible
    • Managers cannot access reps' info, they have to log in as the rep
    Read full review

    Sendoso

    • Elements of the interface to setup Touches could be improved so there is not so much scrolling on pages
    • It would be nice to have a reporting options that shows all "status" EXCEPT delivered; so you can review all of them (in the Analytics area)
    • Allowing users to edit all inventory (even those setup by Sendoso on client's behalf)
    Read full review

    Pricing Details

    Sales Dialers Pro

    Starting Price

    Editions & Modules

    Sales Dialers Pro editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Sendoso

      Starting Price

      Editions & Modules

      Sendoso editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Sales Dialers

        No answers on this topic

        Sendoso

        We're very sticky with Sendoso and would prefer to not train the entire sales org on a new platform! That and we've already sent up a plethora of gifts the team can send out (eGifts, physical branded items, treats, plants, etc.).
        Read full review

        Usability

        Sales Dialers

        No answers on this topic

        Sendoso

        The platform is continually being upgraded to make sure the platform is usable and prevents unnecessary errors. Once you get used to the platform you can get in there and build eGift touches, physical gifts, etc. quickly. You an also send quickly and in a variety of ways. The address confirmation feature makes sending when you don't know where your recipient lives is very helpful
        Read full review

        Reliability and Availability

        Sales Dialers

        No answers on this topic

        Sendoso

        Sendoso occasionally has downtime, but it's usually isolated to a single feature and doesn't effect the entire platform. They are responsive when it comes to intaking these outages and are quick to work to resolve them
        Read full review

        Performance

        Sales Dialers

        No answers on this topic

        Sendoso

        Their platform doesn't take a long time to load, and it typically isn't too buggy once a new feature has been out for a while. Reports are pretty quick to generate and are emailed to the user on file for use typically within ten minutes or so. I have not noticed Sendoso slowing down any of the software it integrates with at all
        Read full review

        Support Rating

        Sales Dialers

        No answers on this topic

        Sendoso

        They listened to the problem with delivery times but did not present a reasonable solution. Again, the shipping costs consumed too much budget. On one bulk send their support team agreed to take over a project for a few of the reps which is encouraging to see.
        Read full review

        In-Person Training

        Sales Dialers

        No answers on this topic

        Sendoso

        Our in person trainings were on zoom, but they are not recordings which is why I listed them as in person. You get a live person to walk you through integrations, how to use the platform, sendings best practices, setting up other users, etc. The customer success team will help you training staff users too. Ours even ran a contest for them to encourage them to send to prospects and they provided the prize!
        Read full review

        Online Training

        Sales Dialers

        No answers on this topic

        Sendoso

        These were CSM and Onboarding team zoom meetings where they hand-hold you, which is nice especially compared to other company onboardings. After that they have Zen desk articles and regular check-ins where you can get the training you need. I also am on a slack channel with Sendoso staff where I can ask additional questions or look for best practices.
        Read full review

        Implementation Rating

        Sales Dialers

        No answers on this topic

        Sendoso

        Get Sales and Marketing both involved in the implementation so you can strategize on how you'd want to use it across your organization. This will help your CSM roll it out the way you want instead of trying to piecemeal it after you've finished the onboarding process. Also I would recommend using a mix of Sendoso Direct, Inventory and eGift sends. Relying all on one or the other will not serve you well
        Read full review

        Alternatives Considered

        Sales Dialers

        Mojo and InterCloud9 are far superior in all ways.
        Read full review

        Sendoso

        Local vendors, including print & mail houses, are the only thing I can compare to Sendoso for similar services. Local vendors are good for ordering a bunch of swag to have at the office or [giving] away at conferences but if you are looking to send items to clients/prospects on-demand then a tool like Sendoso is a must.
        Read full review

        Scalability

        Sales Dialers

        No answers on this topic

        Sendoso

        Sendoso has really improved here. Along with helping you train your staff, you can now clone gift touches, sync them with salesforce from the platform directly, and send out address confirmations using your own or their email sending platform - they also just released an option for you to white-label your own domain. helping you save time and get a lot off the ground quickly
        Read full review

        Return on Investment

        Sales Dialers

        • Negative impact, as I did not use their software after the paid trial and they still charged me for the next month and refused to refund it.
        • They were rude
        • Customer service was terrible
        Read full review

        Sendoso

        • Hard to track ROI from gift giving and the true influence it had.
        • Same feedback for current customers and tracking ROI from those who decided to not churn and if this product aided.
        • Overall, folks are happy with receiving packages like the ones from Sendoso, but tough to say from an ROAS perspective whether this is worth it.
        Read full review

        Screenshots

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