Salesflare vs. Sugar Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesflare
Score 6.2 out of 10
Small Businesses (1-50 employees)
Salesflare headquartered in Antwerp offers their small business intelligent CRM, providing automated event tracking and related features designed to aid the operations of SMBs.
$29
per user per month
Sugar Connect
Score 6.2 out of 10
Small Businesses (1-50 employees)
SugarCRM’s Sugar Connect (formerly Collabspot) is a sales email tracking tool specifically targeting Gmail’s integration with SugarCRM. Sugar Connect offers email syncing, archiving, and tracking to help sales reps track and manage customer data. It also provides some automation within the interactions between Gmail and SugarCRM, and sales reporting and analytics on prospects’ interactions with emails. The platform can also track prospects’ social media activity data.N/A
Pricing
SalesflareSugar Connect
Editions & Modules
Growth
$29
per user per month
Pro
$49
per user per month
Enterprise
$99
per user per month
No answers on this topic
Offerings
Pricing Offerings
SalesflareSugar Connect
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
SalesflareSugar Connect
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesflare
8.1
11 Ratings
5% above category average
Sugar Connect
-
Ratings
Customer data management / contact management8.811 Ratings00 Ratings
Workflow management8.711 Ratings00 Ratings
Territory management5.12 Ratings00 Ratings
Opportunity management8.011 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.011 Ratings00 Ratings
Contract management10.01 Ratings00 Ratings
Quote & order management6.12 Ratings00 Ratings
Interaction tracking8.811 Ratings00 Ratings
Channel / partner relationship management8.27 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Salesflare
8.3
1 Ratings
10% above category average
Sugar Connect
-
Ratings
Case management9.01 Ratings00 Ratings
Call center management7.01 Ratings00 Ratings
Help desk management9.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesflare
8.7
10 Ratings
14% above category average
Sugar Connect
-
Ratings
Lead management8.710 Ratings00 Ratings
Email marketing8.79 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesflare
8.0
11 Ratings
5% above category average
Sugar Connect
-
Ratings
Task management8.011 Ratings00 Ratings
Billing and invoicing management8.01 Ratings00 Ratings
Reporting8.011 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesflare
8.2
11 Ratings
7% above category average
Sugar Connect
-
Ratings
Forecasting7.99 Ratings00 Ratings
Pipeline visualization9.011 Ratings00 Ratings
Customizable reports7.810 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesflare
8.7
10 Ratings
14% above category average
Sugar Connect
-
Ratings
Custom fields8.110 Ratings00 Ratings
Custom objects10.02 Ratings00 Ratings
API for custom integration8.110 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Salesflare
8.1
10 Ratings
3% below category average
Sugar Connect
-
Ratings
Single sign-on capability8.17 Ratings00 Ratings
Role-based user permissions8.010 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesflare
8.5
8 Ratings
16% above category average
Sugar Connect
-
Ratings
Social data8.88 Ratings00 Ratings
Social engagement8.18 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesflare
8.9
8 Ratings
22% above category average
Sugar Connect
-
Ratings
Marketing automation8.88 Ratings00 Ratings
Compensation management9.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesflare
8.9
11 Ratings
17% above category average
Sugar Connect
-
Ratings
Mobile access8.911 Ratings00 Ratings
Best Alternatives
SalesflareSugar Connect
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Mailtrack
Mailtrack
Score 8.4 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Mailtrack
Mailtrack
Score 8.4 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Groove, a Clari company
Groove, a Clari company
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SalesflareSugar Connect
Likelihood to Recommend
9.0
(11 ratings)
7.0
(2 ratings)
Usability
9.0
(9 ratings)
-
(0 ratings)
Support Rating
9.0
(9 ratings)
-
(0 ratings)
User Testimonials
SalesflareSugar Connect
Likelihood to Recommend
Salesflare
In my opinion, Salesflare is an excellent CRM for small businesses. It includes everything a small business needs to manage leads, deals, and contacts in one convenient location. When a client needs more information or something done, I can quickly record it in their account—perfect for B2B SaaS and small businesses selling B2B in general.
Read full review
SugarCRM
It is a fantastic and very useful application. It has many customization options, but it does not have the power that a giant company requires.
Read full review
Pros
Salesflare
  • Zero learning curve, one-minute setup and dead easy to integrate with complementary tools.
  • Powerful data automation features so everything you do has maximum bottom-line impact.
  • Stellar customer support: response is quick and the team really goes out of their way to solve your specific problems. Up to setting up custom solutions for you.
Read full review
SugarCRM
  • Makes saving emails in SugarCRM really easy
  • Flexible as to which types of records you can save to
  • Accurate reporting on opens and clicks
  • Easily add new records to SugarCRM from Gmail inbox
Read full review
Cons
Salesflare
  • It works wonderfully as a CRM for freelancers, consultants and small teams but feels like it would become more difficult to integrate with larger teams
  • Sometimes have issues with email syncing with missing emails or having to reconnect my email to Salesflare
  • Emails are sent from the app using their own servers, I would prefer to send via my own email system (Gsuite) for better delivery
Read full review
SugarCRM
  • The payment plan that Collabspot provides does not have many advantages over the free plan.
  • The scores do not reflect the true assessment towards clients and candidates.
  • Mail templates have an outdated design.
Read full review
Usability
Salesflare
The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
Read full review
SugarCRM
No answers on this topic
Support Rating
Salesflare
Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends) But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
Read full review
SugarCRM
No answers on this topic
Alternatives Considered
Salesflare
Salesflare does its own thing compared to the others I've tried. It's unique even though it shares many of the main features a CRM should have. Salesforce Lightning is amazing and feature-packed but can often get overwhelming depending on your use case. I never experience any slight lag or load times with Salesflare. Lightning can sometimes hang depending on your browser etc.
Read full review
SugarCRM
Very similar. Two different layouts for two totally different systems. Collabspot/Sugar is my primary system, but when I was an SDR, I used HubSpot for prospecting primarily because of email automation. Now that I'm a Territory Manager, I don't use HubSpot much anymore as my time is filled up with partners and clients--I do less "hunting" these days than I did as an SDR. Our company uses SugarCRM and Collabspot is integrated so I use Collabspot almost exclusively now. Right tool for the right job, I guess.
Read full review
Return on Investment
Salesflare
  • So far, as optimistic as I am about using the CRM, I've seen a short and speedy return on my investment.
  • Our sales process will quickly become more focused and effective. It's part of our operations and saves us time, but we've never tracked the financial impact.
Read full review
SugarCRM
  • The staff that enters is of guaranteed quality.
  • Customers can respond to our requests quickly.
  • The staff of the administration is much more committed to their work.
Read full review
ScreenShots

Salesflare Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Sugar Connect Screenshots

Screenshot of Salesforce in Gmail SidebarScreenshot of Sugar CRM in Gmail SidebarScreenshot of Email TemplatesScreenshot of Sales Reporting and AnalyticsScreenshot of Email Reminders