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Salesforce Agentforce 360 for Nonprofits vs. Microsoft SQL Server

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agentforce 360 for Nonprofits

    Score8.5 out of 10
    N/ASalesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.

    $36

    per month per user

    Microsoft SQL Server

    Score8.7 out of 10
    N/AMicrosoft SQL Server is a relational database.

    $1,418

    Per License

    Pricing
    Agentforce 360 for NonprofitsMicrosoft SQL Server
    Editions & Modules
    Sales Cloud - EE
    $36
    per month per user
    Sales + Service Cloud - EE
    $48
    per month (billed annually) per user
    Nonprofit Cloud - EE
    $60
    per month (billed annually) per user
    Nonprofit Cloud - UE
    Contact
    Subscription
    $1,418.00
    Per License
    Enterprise
    $13,748.00
    Per License
    Offerings
    Pricing Offerings
    Agentforce 360 for NonprofitsMicrosoft SQL Server
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Agentforce 360 for NonprofitsMicrosoft SQL Server
    Considered Both Products
    Salesforce
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    22 Answers
    100%
    Would buy again
    53 Answers
    Delivers good value for the price
    96%
    Delivers good value for the price
    22 Answers
    96%
    Delivers good value for the price
    45 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    24 Answers
    100%
    Happy with the feature set
    53 Answers
    Lived up to sales and marketing promises
    88%
    Lived up to sales and marketing promises
    14 Answers
    100%
    Lived up to sales and marketing promises
    39 Answers
    Implementation went as expected
    74%
    Implementation went as expected
    14 Answers
    100%
    Implementation went as expected
    45 Answers
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    Agentforce 360 for NonprofitsMicrosoft SQL Server
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    User Ratings
    Agentforce 360 for NonprofitsMicrosoft SQL Server
    Likelihood to Recommend
    8.5
    (33 ratings)
    7.9
    (107 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.0
    (8 ratings)
    Usability
    7.8
    (5 ratings)
    7.6
    (17 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.2
    (10 ratings)
    7.9
    (26 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (6 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    9.0
    (5 ratings)
    Data Sources
    -
    (0 ratings)
    10.0
    (5 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Agentforce 360 for NonprofitsMicrosoft SQL Server
    Likelihood to Recommend
    Salesforce
    I’d say it’s very well suited for organizations looking to move toward AI integrations and make more data-driven decisions. As I mentioned, I’ve also used the competing product from Blackbaud, which is a very closed system — you can’t really pull out the data. Salesforce, on the other hand, has a big advantage with its APIs, allowing you to extract data, store it in Data Cloud, and do much more with it.
    However, if your requirements aren’t clearly defined or if there’s heavy customization involved, the implementation can get messy. So I wouldn’t recommend using Salesforce Nonprofit Cloud in cases where the requirements and structure aren’t clearly laid out.
    Incentivized
    Read full review
    Microsoft
    Microsoft SQL is ubiquitous, while MySQL runs under the hood all over the place. Microsoft SQL is the platform taught in colleges and certification courses and is the one most likely to be used by businesses because it is backed by Microsoft. Its interface is friendly (well, as pleasant as SQL can be) and has been used by so many for so long that resources are freely available if you encounter any issues.
    Incentivized
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    Pros
    Salesforce
    • NPSP is designed to help with donor management.
    • There are free add-ons for volunteer management.
    • There is a new Program Management Module to better manage program participation and attendance.
    • Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.
    Incentivized
    Read full review
    Microsoft
    • Easy to configure and use with Visual Studio and Dot Net
    • Easy integration with MSBI to perform data analysis
    • Data Security
    • Easy to understand and use
    • Very easy to export database and tables in the form of SQL query or a script
    Incentivized
    Read full review
    Cons
    Salesforce
    • Organizations that are new to Salesforce need to be prepared for report building and other configurations. Customization is a great feature, but it can be overwhelming if not impossible for a brand new user.
    • Salesforce Trailhead is robust but can be confusing and overwhelming.
    • I'm currently comfortable with only using Salesforce CMS or any iteration on a desktop.
    Incentivized
    Read full review
    Microsoft
    • Microsoft SQL Server Enterprise edition has a high cost but is the only edition which supports SQL Always On Availability Groups. It would be nice to include this feature in the Standard version.
    • Licensing of Microsoft SQL Server is a quite complex matter, it would be good to simplify licensing in the future. For example, per core vs per user CAL licensing, as well as complex licensing scenarios in the Cloud and on Edge locations.
    • It would be good to include native tools for converting Oracle, DB2, Postgresql and MySQL/MariaDB databases (schema and data) for import into Microsoft SQL Server.
    Incentivized
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    Likelihood to Renew
    Salesforce
    There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!
    Incentivized
    Read full review
    Microsoft
    We understand that the Microsoft SQL Server will continue to advance, offering the same robust and reliable platform while adding new features that enable us, as a software center, to create a superior product. That provides excellent performance while reducing the hardware requirements and the total cost of ownership of our solution.
    Incentivized
    Read full review
    Usability
    Salesforce
    Salesforce CMS is very intuitive and easy to use. I have not found where it glitches or crashes out. You can tell where data is "supposed to live" and it you aren't sure, there is an easy search function. Support is made readily available.
    Incentivized
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    Microsoft
    SQL Server mostly 'just works' or generates error messages to help you sort out the trouble. You can usually count on the product to get the job done and keep an eye on your potential mistakes. Interaction with other Microsoft products makes operating as a Windows user pretty straight forward. Digging through the multitude of dialogs and wizards can be a pain, but the answer is usually there somewhere.
    Incentivized
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    Reliability and Availability
    Salesforce
    No answers on this topic
    Microsoft
    Its does not have outages.
    Incentivized
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    Performance
    Salesforce
    No answers on this topic
    Microsoft
    SSAS data cubes may some time slow down your Excel reports.
    Incentivized
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    Support Rating
    Salesforce
    I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.
    Incentivized
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    Microsoft
    We managed to handle most of our problems by looking into Microsoft's official documentation that has everything explained and almost every function has an example that illustrates in detail how a particular functionality works. Just like PowerShell has the ability to show you an example of how some cmdlet works, that is the case also here, and in my opinion, it is a very good practice and I like it.
    Incentivized
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    In-Person Training
    Salesforce
    No answers on this topic
    Microsoft
    It was good
    Incentivized
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    Online Training
    Salesforce
    No answers on this topic
    Microsoft
    very hands on and detailed training
    Incentivized
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    Implementation Rating
    Salesforce
    No answers on this topic
    Microsoft
    Other than SQL taking quite a bit of time to actually install there are no problems with installation. Even on hardware that has good performance SQL can still take close to an hour to install a typical server with management and reporting services.
    Incentivized
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    Alternatives Considered
    Salesforce
    As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.
    Incentivized
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    Microsoft
    [Microsoft] SQL Server has a much better community and professional support and is overall just a more reliable system with Microsoft behind it. I've used MySQL in the past and SQL Server has just become more comfortable for me and is my go to RDBMS.
    Incentivized
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    Scalability
    Salesforce
    No answers on this topic
    Microsoft
    SQL server does handle growing demands of a mid sized company.
    Incentivized
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    Return on Investment
    Salesforce
    • New email platform (integrated with Salesforce and based on Salesforce segmentation) increased open rate by 7%
    • Using Salesforce Flows to design a custom batch process for approving small grants reduced days of work to one or two clicks.
    • We replaced a paper system (walking around with a clipboard) to a virtual system (you can do it from anywhere!) for approving payments.
    Incentivized
    Read full review
    Microsoft
    • Increased accuracy - We went from multiple users having different versions of an Excel spreadsheet to a single source of truth for our reporting.
    • Increased Efficiency - We can now generate reports at any time from a single source rather than multiple users spending their time collating data and generating reports.
    • Improved Security - Enterprise level security on a dedicated server rather than financial files on multiple laptop hard drives.
    Incentivized
    Read full review
    ScreenShots

    Agentforce 360 for Nonprofits Screenshots

    Screenshot of Case ManagementScreenshot of Contact RecordScreenshot of Home DashboardScreenshot of Management ModuleScreenshot of Marketing Cloud for Nonprofits