Likelihood to Recommend Salesforce Experience Cloud is well-suited for organizations that have clients who periodically or routinely need to access historical data or documents. The product also offers an exceptionally effective tool to engage with customers around support/service issues and the entire Case management functionality built into the Salesforce platform. The product might be less well-suited in environments where there is exceptionally high staff turnover within customer accounts, or where there is a substantial lack of very basic computer skills.
Read full review If you're looking for a tool to be able to syndicate singular products to other platforms, Salsify does well. Where it falls down a bit is when you're creating kits or bundles and trying to pass that data along to other applications. Overall, it's the best syndication platform we've found in the market.
Read full review Pros Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required Read full review The customer service is AMAZING! They walked us through everything step by step... multiple times. They are also working with us on how to identify our goals. The platform is extremely user friendly. Read full review Cons The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud) Read full review A better GUI interface Better support as at times it takes a while to hear back from them More user training have better efficiency on using the software Read full review Likelihood to Renew The team is very helpful and the product is very useful to us.
Read full review Usability Usability is pretty streamlined, especially if you're familiar with other
Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend
Salesforce Trailhead along with it
Read full review I am only giving it a 9 because they are working on streamlining the uploading process to make things easier on our end - once this is complete I would most likely give it a 10!
Read full review Performance It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.
Read full review Support Rating We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Read full review The team is extremely friendly and helpful. They came in for an in-house training and schedule calls to walk us through new features, etc.
Read full review Implementation Rating The team at Salsify is the best to work with!!!
Read full review Alternatives Considered I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
Read full review I was not directly involved in the purchase decision process to acquire Salsify as we started using it after it, but I can tell the Team decided on Salsify for a number of solid reasons including functionalities, price, integration options, and usability. Otherwise, we would have kept the older tool or decided on a different provider. Salsify took the lead as the ideal solution for us earlier this year.
Read full review Return on Investment Improved online admission application completion rates from mid-60%s to mid-80%s. Positive user experience from start-to-finish to leverage one data system for all prospective student data Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data Read full review Increased the productivity of the publish process. 5x products are published per partner in the same time it took earlier. Product information like pricing and images can be downloaded in a click. Read full review ScreenShots