Salesforce Inbox vs. Sugar Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Inbox
Score 7.4 out of 10
N/A
Salesforce Inbox is a set of apps that add "relationship intelligence" to the Salesforce Sales Cloud. SalesforceIQ Inbox connects customer data from the Sales Cloud to users' email inboxes, surfacing contextual information that can be used to write relevant messages. It also allows users to create leads, contacts, and opportunities and log emails to Salesforce from within their inbox. It is a sales email and intelligence tool that includes email tracking, automated reminders to follow up on…
$25
per month per user
Sugar Connect
Score 6.2 out of 10
Small Businesses (1-50 employees)
SugarCRM’s Sugar Connect (formerly Collabspot) is a sales email tracking tool specifically targeting Gmail’s integration with SugarCRM. Sugar Connect offers email syncing, archiving, and tracking to help sales reps track and manage customer data. It also provides some automation within the interactions between Gmail and SugarCRM, and sales reporting and analytics on prospects’ interactions with emails. The platform can also track prospects’ social media activity data.N/A
Pricing
Salesforce InboxSugar Connect
Editions & Modules
Essentials
$25
per month per user
Professional
$75
per month per user
Enterprise
$150
per month per user
Unlimited
$300
per month per user
No answers on this topic
Offerings
Pricing Offerings
Salesforce InboxSugar Connect
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Salesforce InboxSugar Connect
Top Pros
Top Cons
Best Alternatives
Salesforce InboxSugar Connect
Small Businesses
Mailtrack
Mailtrack
Score 8.4 out of 10
Mailtrack
Mailtrack
Score 8.4 out of 10
Medium-sized Companies
Mailtrack
Mailtrack
Score 8.4 out of 10
Mailtrack
Mailtrack
Score 8.4 out of 10
Enterprises
Groove, a Clari company
Groove, a Clari company
Score 8.7 out of 10
Groove, a Clari company
Groove, a Clari company
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce InboxSugar Connect
Likelihood to Recommend
9.7
(5 ratings)
7.0
(2 ratings)
User Testimonials
Salesforce InboxSugar Connect
Likelihood to Recommend
Salesforce
When sending emails Salesforce Inbox provides valuable insights before sending. We usually send emails to clients and before Salesforce Inbox we would need to check in Salesforce to get details regarding the contact we are sending to. With the Salesforce Inbox there is no need to look in Salesforce as it is connected directly to Gmail or Outlook.
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SugarCRM
It is a fantastic and very useful application. It has many customization options, but it does not have the power that a giant company requires.
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Pros
Salesforce
  • Excellent response time.
  • Extensive notifications for all parties.
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SugarCRM
  • Makes saving emails in SugarCRM really easy
  • Flexible as to which types of records you can save to
  • Accurate reporting on opens and clicks
  • Easily add new records to SugarCRM from Gmail inbox
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Cons
Salesforce
  • Reports
  • Reminders
  • If [there is] too much data, bugs sometimes occur.
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SugarCRM
  • The payment plan that Collabspot provides does not have many advantages over the free plan.
  • The scores do not reflect the true assessment towards clients and candidates.
  • Mail templates have an outdated design.
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Alternatives Considered
Salesforce
While I have not used many other automated email CRM integration systems, SalesforceIQ is hands down a crucial part of my daily work flow. I could not picture our company putting up the monthly numbers we are able to allocate without the efficiency and concise notification settings SalesforceIQ gives Everlasting Capital. I highly recommend if you're looking for fast integration results to update numerous departments within your company, to look into SalesforceIQ as it will make your daily tasks substantially easier while keeping all parties more thoroughly notified.
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SugarCRM
Very similar. Two different layouts for two totally different systems. Collabspot/Sugar is my primary system, but when I was an SDR, I used HubSpot for prospecting primarily because of email automation. Now that I'm a Territory Manager, I don't use HubSpot much anymore as my time is filled up with partners and clients--I do less "hunting" these days than I did as an SDR. Our company uses SugarCRM and Collabspot is integrated so I use Collabspot almost exclusively now. Right tool for the right job, I guess.
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Return on Investment
Salesforce
  • Time is money! This makes it much faster for me to contact more prospects.
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SugarCRM
  • The staff that enters is of guaranteed quality.
  • Customers can respond to our requests quickly.
  • The staff of the administration is much more committed to their work.
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ScreenShots

Sugar Connect Screenshots

Screenshot of Salesforce in Gmail SidebarScreenshot of Sugar CRM in Gmail SidebarScreenshot of Email TemplatesScreenshot of Sales Reporting and AnalyticsScreenshot of Email Reminders